JP Motors

After sales customer support lacking We purchased a 2013 Hyundai Tucson back in July form JP Motors. I’m still quite upset with the way they handled our issues after we purchased the vehi We purchased a 2013 Hyundai Tucson back in July form JP Motors. I’m still quite upset with the way they handled our issues after we purchased the vehicle which is why I’ve taken so long to write this review. All we heard through the entire process was how successful they were and how they sold 10 cars a day, although when it came right down to it, we were just a number to them and once they got our money, they were done with us. Their customer support or lack thereof is appalling. We met with Luis Paredes Jr. on our initial visit. We returned a week later and dealt with Mark Dawson. They were both quite helpful at the time, although we ended up buying a Tucson from Mark. We really had no issues until we picked up the vehicle. We dealt with Connie Taylor regarding the financing and she truly was the only positive aspect out of the entire experience. She worked with our credit and was able to get our monthly payments down to what we could afford. There were many phone calls and questions, and she was patient and supportive. Although a word of advice…please do your homework when it comes to the extended warranty. It saved us quite a bit of money to not have it included. Don't be afraid to ask questions. Ultimately they are in the business to sell you whatever they can to make money. Upon pick up, the car was very dirty and I noticed some stains in the back seat. I didn’t realize the extent of the dirt until I had to clean it myself. Luis told us initially that they would detail the car for us as was their standard practice. It took me 3 hours to properly clean the car and that was just on the inside! I found roughly 4 handfuls of garbage in-between the seats and disgusting dog hair. If I could attached the pictures (which we showed JP Motors, I would) There was old coffee spills in the gear shift and I had to use a screwdriver to chisel out the gunk. There were stains on the ceiling of the car and noticed after the fact that we didn’t even receive any back floor mats. My husband texted Connie right away and asked her who we can bring our concerns to. She gave him the name of a woman (who we called 3 times) and of course we never heard back. Unfortunately I don’t recall her name. We had 7 days to return the vehicle should there be any issues. We brought it to our mechanic who we’ve known for years and obviously trust to have a once over and he discovered that the front tires were no good. He said within a few months they needed to be replaced and he would not travel too far with them. I didn’t expect to spend that kind of money and then have to dish out more money to get new tires! Not to mention the safety issue. Since our phone calls were being ignored, my husband stopped in to the showroom and spoke to Mark face to face. He assured him that he would ‘take care of it’. And again, we heard nothing. I received a follow up email from Kevin Kirkpatrick (who is in Customer Relations) and so my husband called him and explained what we found out about the tires. It took 3 weeks for someone to get back to us after we called numerous times. We were told we had to bring it in to their garage in Burlington. We made an appointment and I went to their showroom but found out I was given the wrong address! The garage was apparently located down the street. After driving around with my toddler for 10 minutes I finally found it. After leaving the car for half an hour to be inspected, the service manager said there is nothing wrong with the tires and everything looks fine. What a joke! As if I’m going to take his word over my mechanics. Ultimately it was my word against theirs and they couldn’t care less. We just recently had to spend another $1000 to get new tires. I could understand if they wouldn’t change the tires because they felt our complaint wasn’t warranted. But it was just one thing after another. Our issues and concerns were ignored and not one person took what we had to say seriously. After spending that kind of money on a large purchase like a vehicle, you expect a certain level of service and we definitely did not receive it at JP Motors. My only reason for going back to purchase another vehicle in the future would be because of Connie. Since this was my first used car purchase, I know now what to ask for and what to demand before signing anything. More

Excellent service, definitely recommended Dave Dubik did an excellent job; he was helpful, professional. His sense of humor is awesome. Overall, it was a great experience. We certainly recomme Dave Dubik did an excellent job; he was helpful, professional. His sense of humor is awesome. Overall, it was a great experience. We certainly recommend J.P. Motors. More

Fast and helpful Appreciated the fast service. All the staff was very helpful. We found the straightforward pricing a refreshing experience. Would definitely go there Appreciated the fast service. All the staff was very helpful. We found the straightforward pricing a refreshing experience. Would definitely go there again for a vehicle. More

Easy Stress-Free Experience Just purchased a 2013 Ford Escape, and It couldn't have been a more enjoyable experience. I never felt any pressure from any sales staff, and obtaine Just purchased a 2013 Ford Escape, and It couldn't have been a more enjoyable experience. I never felt any pressure from any sales staff, and obtained the exact and unique type of financing I requested. More

Best First Car Buying Experience! This was the best car dealership experience my brother, dad and I have had. This was our first car and Aaron was amazing. He was so helpful to my fami This was the best car dealership experience my brother, dad and I have had. This was our first car and Aaron was amazing. He was so helpful to my family because this was my brother and I's first car. He was honest and gave as many choices as possible. Connie was also fantastic and kind. She sat us down and gave us all the information we needed. Krista was professional and lovely to talk to when sealing the deal. Was such a wonderful and stressless experience! Thank you so much! More

Ford Escape I recently purchased a 2013 Ford Escape from JP Motors in Burlington, Ontario. Although the staff I encountered were all friendly, helpful and knowled I recently purchased a 2013 Ford Escape from JP Motors in Burlington, Ontario. Although the staff I encountered were all friendly, helpful and knowledgeable, I found that having to deal with so many people a bit overwhelming. I would highly recommend this dealership to other people. More

Horrible Dealership Purchased a 2008 Uplander 8 months ago. Since the purchase the rear windshield wiper motor has gone, interior power button for side door does not work Purchased a 2008 Uplander 8 months ago. Since the purchase the rear windshield wiper motor has gone, interior power button for side door does not work, passenger door handle cover was a patch job and doesn't stay on and the transmission went. Mister transmission was very helpful and advised that this was an issue their mechanics knew was going to happen eventually. Wish I stuck with Haldimand Motors. Never had issues with their vehicles and were always willing to help. Never buy a vehicle from JP again. They only help you get from them is making sure they get you financed. More

No pressure, quick and easy I dealt with Thomas when making the purchase of my 2012 Ford Escape. There's not much else to say other than in this fast-paced world, quick and easy I dealt with Thomas when making the purchase of my 2012 Ford Escape. There's not much else to say other than in this fast-paced world, quick and easy is always appreciated. Thomas never once made me feel pressured into making a purchase, rather he answered my questions and gave me the personal time I needed to make a decision. Also, he was very understanding about my hectic schedule and did everything he could to accommodate my requests regarding when I was able to test drive, and even a specific fix I wanted on the vehicle before committing to the purchase. He made things happen, and in no time at all I was behind the wheel of a very reliable vehicle, feeling confident in my choice. No buyers remorse for me, and no bad taste in my mouth regarding the process. I would recommend Thomas as well as JP Motors overall to provide anyone who steps in the door with great service and even better product. Thank you personally, Thomas. More