JP Motors

I purchased a vehicle from JP Motors recently and had an exceptional customer service experience. I am from Thunder Bay and wanted to fly down to the Toronto area to purchase a vehicle because of the limite exceptional customer service experience. I am from Thunder Bay and wanted to fly down to the Toronto area to purchase a vehicle because of the limited selection we have here. I tried to buy a vehicle from two other places. I put a a deposit on the cars, but when someone walked on to the lot they sold the car and just refunded my money. It was getting frustrating. A friend of mine and I had dealt with JP Motors about three years ago. They were awesome then and were awesome again this time. I called the Internet Sales team (Melissa and Samantha) and they took a larger deposit than customary to ensure the car was held. I mailed the license plate part of my ownership and when I arrived a week later all I had to do was sign the Bill of Sale and pay the remaining balance. I flew into Pearson Airport at 8am on Saturday morning. When I asked the Sales Team if someone could pick me up from there they did not hesitate to volunteer. Dave went out of his way to pick me up at the airport. it definitely didn't hurt that he's good looking; the car ride to Burlington was better than bearable. I am thrilled with my new car! The interior was spotless and it seems to be mechanically sound. I had a 1800 trip in two days to get the car back to Thunder Bay so the team made sure I had a fresh oil change, wiper fluid, etc. and was ready to hit the road with confidence in my new car. I would definitely deal with JP Motors again and will recommend this company to my friends and family. More

I recently purchased a vehicle from this dealer. The salesman spent more time on his phone that with us. Upon receipt of the vehicle the battery was not the original that we purchased, but was another salesman spent more time on his phone that with us. Upon receipt of the vehicle the battery was not the original that we purchased, but was another that would not hold charge. Had to buy a new one!!!They are crooks and stay away from this dealer. They will offer you a car proof for 49.95, do not purchase as you can view it on their website for no charge... So far not a good experience!!!!!!!! More

I bought 2008 Audi A4 from JP motor on Aug 5,2011, we live in west brantford , far away from JP motor. I already had 8 times travels to JP motor for various problems within a month then on Sep 4 live in west brantford , far away from JP motor. I already had 8 times travels to JP motor for various problems within a month then on Sep 4,2011 --the car couldn't start at all, had to use booster to start every time . The car stayed in JP motor from Sep7 to Sep 12 , finally I was notify to pick up the car. Service tech said the problem was caused by radio and fixed. But I noticed the Rust Protection Module ( installed by JP motor,addtional fee charged) indicator not on as it should be. The service tech told me that they disconnected it for charging battery and forget to connect it back. Fortunately I noticed it. I don't know if anythings else they forgot to connect back because I don't know about car techinicals. but later we found the car had trouble starting up in the early morning when cold outside. da-da-da-da-da-da ... then start up . and lost music screen . After two trips to JP motor. A manager called Jeff finally met me on Sep 19,2011 .I requested to exchange to other better car. I'll pay the difference. The request was refused and he insisted that the car has no problem I was asked to go to Audi dealer. I went to Audi Hamilton the same day Sep19,2011 and made appointment on sep 26 ,2011 Before Sep 26 appointment with Audi. oil level low warning light came on on Sep 22 The examination on Sep26 from Audi is battery problem and replaced . and Audi also refilled oil for me. I had to pay a few hundred dollars for the repair. JP motor promised on the sale invoice for one month or 1500km warranty. they did not fix the car problem and even disconnected something . Finally I was pushed to Audi dealer After the problem fixed in Audi dealer ,I started to contact JP motor I called to managers , nobody answered I emailed to managers, no reply I faxed to managers, no reply Untill Sep 28 . I received a call from General Manager John Mackie he said a check will be sent to me to cover the cost I wait but did not receive any check from JP motor I called him a few times and left messages, no body reply I sent email to him , no reply I faxed to their office , no reply To prove what said are true ,you can email me to get scanned repair records ryanca.ma@yahoo.com Phone:519-209-8301 More