Greg Vann Nissan

If I could give 0 stars I wouldThe service department If I could give 0 stars I would The service department is Atrocious, Donald has a terrible attitude and is so condescending when he speaks, he refu If I could give 0 stars I would The service department is Atrocious, Donald has a terrible attitude and is so condescending when he speaks, he refuses to answer questions unless you agree to pay the Diagnosis fee. He lies and portrays himself as the Service Manager! He stomps his feet and rolls his eyes like a child who doesn’t get his own way. He offers absolutely no resolution to problems except call Nissan Canada. The Actual service manager is just as bad, talks down to you like your stupid and also offers zero resolution. How on earth can a company allow this type of customer service to continue? Upon reading other reviews on other platforms Donald & Steven are a Huge problem and have absolutely ZERO customer service skills! Your service pricing is made up, took my quote for service work to Another Nissan dealership and it was HUNDREDS Cheeper - but Greg Vann Nissan claims they don’t make the price “ Nissan does” how is this possible when I drive 20 mins to the next dealership and their prices are Much less? Something is terribly Wrong with this dealership! Would Not recommend Greg Vann Nissan to anyone. More

Excellent staff and service. We went in with beyond ordinary circumstances and they had a solution to all of them. Will go back in the future for our next vehicle. ordinary circumstances and they had a solution to all of them. Will go back in the future for our next vehicle. More

Sales Manager is Dishonest! Unfortunately we only found out after agreeing to buy the vehicle that the Sales Manager is a LIAR. She makes it seem like she's doing YOU a favour, b Unfortunately we only found out after agreeing to buy the vehicle that the Sales Manager is a LIAR. She makes it seem like she's doing YOU a favour, but after purchase there were issues with the vehicle and an oil change is need only after driving it less that 1000kms (that's less than two fill ups). When asked afterwards, she was completely unhelpful (oh actually she said she would discount the service costs a bit). So they sell you something that's broken and want you to bring the car back to get fixed there. SCAM!!! Please be aware!!! More

Ripped Off A Senior !!!! Worst experience ever! Qashqai only 14 months old, 18 000 km Said it was a wearable part. NO WARRANTY! $3,896cost me Tell everyone!!! Thiev Worst experience ever! Qashqai only 14 months old, 18 000 km Said it was a wearable part. NO WARRANTY! $3,896cost me Tell everyone!!! Thieves!!! More

Car Purchase We have been dealing with Greg Vann Nissan for over 12 years and have gotten three vehicles from them. Everytime we have dealt with anyone there it h We have been dealing with Greg Vann Nissan for over 12 years and have gotten three vehicles from them. Everytime we have dealt with anyone there it has been a very pleasant experience. I highly recommend dropping in and checking them out for yourself, you will not be disappointed. Our last vehicle purchase we dealt with Greg himself and I have to say he definitely gave 110%. Thanks to all involved, you made the experience very easy. More

Dishonest Had an oil changed. They told us to our cv boot is leaking and needs repair ASAP. So, I took my car to our trusted mechanic but they told me the hole Had an oil changed. They told us to our cv boot is leaking and needs repair ASAP. So, I took my car to our trusted mechanic but they told me the hole is intentionally puncture by nissan express lane department. very dishonest crew very very distance not going back there again. More

Fast efficient and reasonably priced service I recently had my Pathfinder in for an electrical issue that the 2 other local dealers could not find. I was dealt with fairly and they were able to I recently had my Pathfinder in for an electrical issue that the 2 other local dealers could not find. I was dealt with fairly and they were able to fix the problem for me once and for all! Highly recommended More

Fantastic service with great staff. Perfect work ethic and honest staff and pricing. The sales rep was fantastic and did not play games or give me a run around. Please check them out if Perfect work ethic and honest staff and pricing. The sales rep was fantastic and did not play games or give me a run around. Please check them out if you are frustrated with the other two nissan dealerships in the area. It was definitely worth the drive. More

No follow up and poor communication, indifference My vehicle was not ready when it was supposed to be. I booked one week in advance. The dealership said they "overbooked" their service department. My vehicle was not ready when it was supposed to be. I booked one week in advance. The dealership said they "overbooked" their service department. So one day later, they still couldn't tell me what caused the issue I had, but my vehicle was finally ready. They were short and curt, didn't provide any information and didn't care whether I was there or not. So much for a $1300.00 bill. Won't visit Greg Vann in Cambridge again for purchase or service. This is my third Nissan and probably my last. More

They don't stand behind their work or product I took my daughters Nissan in for an airbag recall. A while later all of the air components stopped working, including the defrost, air conditioning, I took my daughters Nissan in for an airbag recall. A while later all of the air components stopped working, including the defrost, air conditioning, heater. The air bag light is also on. When my daughter brought the vehicle into to a local repair shop near the air force base that she works, one of the first things that they asked her was "has anyone been working on the airbags?'. They also discovered that wiring components and electrical relays had shorted and melted. I took the car into the dealership and "surprise" they say that it has nothing to do with the work on the airbags, and proceeded to charge me $275.00 review the situation. I have owned 7 Nissan cars (including my current Murano), but will be purchasing anything else from now on. I am now left with a chunk of Nissan garbage, since it is hard to drive a car in Canada without a heater or defrost. I have always taken the best care of the car, as my daughter was going to drive the car to British Columbia for work. Now she was forced to move to BC without a car because of the poor workmanship and pride of their product at this dealership. I sure wished that this site was used before utilizing this dealership! More