Go Dodge Surrey
Surrey, BC
Filter Reviews by Keyword
By Type
146 Reviews of Go Dodge Surrey
Worst. Delearship. Ever. Horrible horrible service department. Jason Pulay is the worst person to deal with. He is a service manager and he doesn't give a single crap about you or your car. Does not m department. Jason Pulay is the worst person to deal with. He is a service manager and he doesn't give a single crap about you or your car. Does not man up to anything and when is faced with a clear proof does not care about customers at all. You know this things called customer service and customer satisfaction, he has no idea what that is. They damaged by car twice in the same except place and when I prevented a third exactly same damage and pointed it out to Jason Pulay he did not give a single crap and kept saying he does not believe the damage is done at his delearship. Freaking laughable. And if you think you are covered or can do anything about, well think again. I talked to ICBC and they can't do squat. You have to have a video or some kind of concrete evidence of them doing damage to your car. Which is cute, cus how the xxxx you going to have that? When they take your car to the back they can do anything to it. Anything at all and they can just say "It was like this when you dropped off" that's it. And you cannot do anything at all. They open doors into cars, they damage scratch wheels, they charge you for new part when it does not fix the problem. Why the xxxx did I pay $500 for this replacement new part if the problem is still there???!!!! Strongly strongly suggesting to avoid this delearship at all cost. And if you cannot, take pictures of every single part of you car including the inside and specifically door edges and doors. But if you are dealing with them you could not ask for a worst service. If you think it's a one time thing, it is not. I have bough 2 cars from them and tried working with these people for last 4 years. I clearly should have switched way earlier. Tried to be loyal. They don't deserve that even for a second. More
I bought a 2016 Honda accord and I couldn't have been I bought a 2016 Honda accord and I couldn't have been more happy with the purchase. Rida was so kind, helpful and honest about literally everything I bought a 2016 Honda accord and I couldn't have been more happy with the purchase. Rida was so kind, helpful and honest about literally everything about the vehicle. So very happy with my experience here. Thank you Rida and everyone at go dodge surrey for giving me my dream car! HIGHLY RECOMMEND!! More
I bought a used Kia, everyone at this dealership is super friendly, I got a good deal, and had to have a spoiler replaced which they did free of charge, again super friendly at the body shop. Michael Fenwick friendly, I got a good deal, and had to have a spoiler replaced which they did free of charge, again super friendly at the body shop. Michael Fenwick was an excellent salesman, overall great experience. More
Horrible experience with this place. Bought a 2011 used Dodge Journey from them, engine light went on within a week and it turns there's a part in the engine put on backwards. Every time we brought in the Dodge Journey from them, engine light went on within a week and it turns there's a part in the engine put on backwards. Every time we brought in the vehicle in for a simple oil change and a check, within a day or two of getting the vehicle back other sensors go off in which they claim has nothing to do with them and the sensors themselves so we have to pay for the diagnostics check yet again.... Kind of ironic that happens after their mechanics touch the vehicle. This is our first experience with buying a Dodge and will be our last. More
Hi dropped my van for service. They got papers signed from me for drop off and took the keys. When I went back to pick up, there were 2 big scratches on both doors which caught my attention right away as from me for drop off and took the keys. When I went back to pick up, there were 2 big scratches on both doors which caught my attention right away as this was my brand new van. I asked the service guy and he showed me a paper that I signed that paper and scratches were there. I said you drew those scratcher by urself after my sign as these were not there before. So he took my sign on walk around sheet without explaining me anything and latter marked scratches on that sheet by himself for his protection. I called the manager and he said I have no proof to prove it and he said he will go with his employee. So my suggestion is to always take a picture of walk around sheet where they get client signature after drop off for service. Because they may make some changes on sheet and we can’t proof it. But I had a bad experience with them. More
i give go dodge and Leon a high marks with customer service...great service by all dept...specially to Leon, YOUR THE MAN... thank you so much for you'r helped i love my dodge durango..... Arnel R. service...great service by all dept...specially to Leon, YOUR THE MAN... thank you so much for you'r helped i love my dodge durango..... Arnel R... More
Again, we are surprised by how they turned our day really awesome .. we never experience any challenges from Leon.. He really did help us all the way.. He is not just a guy who just sell car for a purpose b awesome .. we never experience any challenges from Leon.. He really did help us all the way.. He is not just a guy who just sell car for a purpose but he looks at the big picture in the eye of a customers perspective.. Thank you again Leon for the great hospitality..😊 More
A big shout out to Leon . He’s the man! We’ve already get 4 cars on him . My dad is very for his new Durango right now . He’s really a nice guy! Can’t wait to deal again with him.. 4 cars on him . My dad is very for his new Durango right now . He’s really a nice guy! Can’t wait to deal again with him.. More