Go Dodge Surrey

Terrible auto dealer! ! Scheduled a test drive and called beforehand just to make sure the car was still available and it was. So I drive 45min to the garage to then hear t ! Scheduled a test drive and called beforehand just to make sure the car was still available and it was. So I drive 45min to the garage to then hear the car was already sold the day prior! They tried to then sell me a more expensive model?! Never dealt with such unprofessionals!! More

Worst dealership i have visited in life. If you want to waste your money and time please go here waste your money and time please go here More

Go Dodge Surrey! They are so very helpful, not pushesand Go Dodge Surrey! They are so very helpful, not pushes and make the car buying experience a fun, no stress , no pressure event for the whole family! Go Dodge Surrey! They are so very helpful, not pushes and make the car buying experience a fun, no stress , no pressure event for the whole family! It is the first place I tell others about! If your buying, comparing price, Go Dodge Surrey is worth checking out! Thanks so much! for your help Victoria, your were Awesome!!! More

Would highly recommend working with Mike Simpson at this dealership. Honest and helpful, and works hard to get you the car you want to be in. All in all a great dealership! dealership. Honest and helpful, and works hard to get you the car you want to be in. All in all a great dealership! More

Bought a used 2019 Dodge Journey, Had small vibration at 60 Km. Told salesman and he said everything checked out. I Live on Vancouver Island and the salesman told me to take it to local tire shop, 2 tires o 60 Km. Told salesman and he said everything checked out. I Live on Vancouver Island and the salesman told me to take it to local tire shop, 2 tires out of round and out of specs. Bought new tires from Costco, Costco tires still vibrated so took the car to Duncan Dodge and found all 4 tires had the wrong weight which fixed the problem. Go Dodge should of put a name brand tires on the car instead of the tires that the top 20 auto makers don't use. Got nothing but the run around from them. More

I am a nurse with a busy schedule. I made an appointment I am a nurse with a busy schedule. I made an appointment for 1100 hours for scanning of the car engine which I know takes a few minutes. I had planne I am a nurse with a busy schedule. I made an appointment for 1100 hours for scanning of the car engine which I know takes a few minutes. I had planned to return to work within an hour. A receptionist called me 2 hours prior to appointment time to ensure I am not late. But when I arrived there, the price for scanning was higher than the one quoted over the phone. Worse still, I was advised to ‘leave the car here, pick up at 4 PM for a job that takes 10 minutes or less.The excuse given was ‘not enough technicians’. I requested for a courtesy car in the meantime but it was refused. More

worst dealership in terms of service, sales wise they are good, awesome deals but horrible service. their service guy says " Power steering has nothing to do with sports mode, means electronic power steering good, awesome deals but horrible service. their service guy says " Power steering has nothing to do with sports mode, means electronic power steering of 2019 Jeep Grand Cherokee doesn't change stiffness while vehicle is put in sports mode. what a joke... here is my experience.Does powering steering of any modern vehicle has to do anything with sports mode? Now I will elaborate, my JGC 2019, has an option under Safety and convenience tab in settings of vehicle. Power steering Default: Normal, Sport, Comfort. Which according to me is you can change the driving dynamics of vehicle by applying any of these modes and power steering can be adjusted into stiff or light rotary motion by the electronic motor attached to it. But according to your service manager(sorry didn’t catch his name) and advisor (Mike), power steering has nothing to do with sport mode. Moreover your service manager kept on telling me that I don’t know much about my vehicle an when I asked him to please check another Grand Cherokee so that he can replicate the issue. He said he has to find similar model and similar year Grand Cherokee which he don’t have any. I went to dealership and met service manager, Service manager was not at all welcoming instead he started like do you know about this vehicle. (He was referring to my jeep which I have driven for 30,696 kms. I said yes it is my vehicle he said on these vehicles power steering has nothing to do with Sports mode. I don’t know what kind of qualification or educational background is required to get hired or promoted as service manager in Go Auto Group. But certainly not automobile as this was so lame coming from a service manager trying to give an explanation. Furthermore he said I run all the diagnostic codes (which I understand) all modern vehicles comes with this feature. He said all codes are normal I can’t see any fault and I cannot change power steering just because you are saying it is not working good (again lame reply). When I asked him why can’t we try on a similar vehicle in the lot and see the difference, he denied because he know what I was talking about and he know the fault. He said we don’t have any similar vehicle on lot. When I said put yourself in my shoes and understand my situation as I don’t feel comfortable on highway driving in comfort mode, he went ahead and said he spent 100 thousand on a brand new Ram and his breaks are making squealing noise but Chrysler has no reply for it and said his vehicle is in break-in period( again lame and putting bad reputation about Chrysler products himself). When he was having no reply for my question he said these lines: Just have your keys and take your vehicle and I am not putting any diagnostic charges on you. Secondly he said why not you try another dealership for example Langley. Third he said I can speak to Chrysler if I am not happy with the outcome today More

I asked bout a used truck online then this guy named Anthony call me from go dodge Surrey. He keep texting me nonstop for 4 days. So if you want to be harassed by an angry salesman this is your place to Anthony call me from go dodge Surrey. He keep texting me nonstop for 4 days. So if you want to be harassed by an angry salesman this is your place to get insulated at More

Peter is definitely great costumer service rep, he was very honest and transparent while helping me find exactly what I was looking for, thank you so much Peter, I’m extremely happy with my Rubicon 2021😊 very honest and transparent while helping me find exactly what I was looking for, thank you so much Peter, I’m extremely happy with my Rubicon 2021😊 More