Go Dodge Surrey

I can't describe my dissatisfaction with this dealership. First of all, I took my convertible there because the back windows weren't closing at the time of purchase, and they promised they would fix it. It t First of all, I took my convertible there because the back windows weren't closing at the time of purchase, and they promised they would fix it. It took three visits and only getting a loaner for one of the visits to get it fixed. Less than a month into ownership, the car started leaking coolant, which for an inspected car is unacceptable, and the reason was a bad water pump, which would easily be identifiable by the mechanics there. The car had a low tire pressure warning. I took it in to get the leak fixed, and they said the tire blew up, so they offered to change that for free and I would pay for the other one. Guess how much it cost? 530 dollars for a Pirelli P Zero Nero, and the same tire with the same size is 253 dollars at Kaltire. I didn't know this at the time of speaking with them, so basically, I paid for both. The service department will scam you; never ever trust them It took three tries for them to fix a window. I would never recommend anyone go here. Please stay away from this dealership, especially their service department. After my first service, a part of my roof went missing, and no one took responsibility for it. If I could, I would give them a 0 star rating. The experience of buying the car was okay, and they fixed some of my issues, but the service department is an absolute pain. Do not and I repeat do not let their service department scam you out of your hard earned money. Never buy tires from them never! Also, don't buy extended warranties from them; they charge way too much Just buy one aftermarket. More

I just put inquiries online, the next day tyson called me and do appointment. Tyson is very helpful and kind patient sale representative Thank you so much for your help Tyson. Me and my wife was so happy and do appointment. Tyson is very helpful and kind patient sale representative Thank you so much for your help Tyson. Me and my wife was so happy and It was our pleasure doing business with you. You are such helpful person . Looking forward to my next car . More

Between Abhay Dhir, Larry Zhao and Phong Nguyen, I finally got my first truck. They all worked so incredibly hard given my limitations and were still able to get me an incredible deal I never thought finally got my first truck. They all worked so incredibly hard given my limitations and were still able to get me an incredible deal I never thought possible. The most incredible team there is. Thank you for getting me 2 steps closer to my dream vehicle. More

Luke and Prab are amazing. I was at Go Dodge in surrey 14 days ago and they couldn't get me into the truck I wanted, then Luke text me and stated he could sweeten the deal. Luk I was at Go Dodge in surrey 14 days ago and they couldn't get me into the truck I wanted, then Luke text me and stated he could sweeten the deal. Luke did just that and got me into a truck with all the features I wanted and did some amazing magic with the banks and everything else. Luke and Prab are an amazing team here at Go dodge and I would recommend anyone to come here and deal with these 2. Great personalities and willing to go the extra mile for what you want. More

Experience during purchase was friendly but high pressure by managers. Thought to bring my service here as it’s closer to where I live. Service after 2 most recent appointments gets a poor rating. For those by managers. Thought to bring my service here as it’s closer to where I live. Service after 2 most recent appointments gets a poor rating. For those needing service, beware. The first experience had the service department wanting to charge me for a long list of inspections, which by the way are included in other service centers and/or are much cheaper. My most recent experience was required to have a factory recall for a grill. I was told it needed replacing and repair. Only after a 2 hour appointment to find out it was a cold weather bib for the truck when weather is cold. The recall was only for a bib as I find out later, no repairs or inspections to truck required. Won’t be returning as they wasted my time and seem to only want to charge you for unnecessary service work. More

Extra friendly service. Prab Sahota took care of me like a pro. Kept in contact to make sure everything was working for me and I was satisfied. 5 star for him! 4 star only b Prab Sahota took care of me like a pro. Kept in contact to make sure everything was working for me and I was satisfied. 5 star for him! 4 star only because the initial sakes process took so long. I've been a customer for over 7 years. My 4th vehicle. Go Dodge!!! More

This is a worst dealership where everyone is nice to you only until your loan is approved. They charged me extra of 4300 dollars for services i never asked for or they discussed with me. Always make sure th only until your loan is approved. They charged me extra of 4300 dollars for services i never asked for or they discussed with me. Always make sure that they hand over your paperwork before you leave because it has some fishy charges hidden there. I had to ask for my paperwork for straight 1 week and then they gave me all the photocopies. When i finally got time to read it i was shocked seeing these extra charges which they never discussed with me. Please don’t go on their smily faces they are all working for commissions and for themselves not for us. I brought a 2016 Honda civic with mileage of 63k and final deal price was 25100 but they financed me around $33k and always ask for your finance rates, mine is 8% they never tell you this so its your hard earn money don’t waste it. For 33k i could have brought a brand new car. I made a mistake so i am posting this don’t become fool like me. More

I had the pleasure of meeting Larry Zhao and Tyson Rosales in the purchase of my new car. Tyson was very responsive and helpful, he answered all my questions and made the purchase of my new car extrem Rosales in the purchase of my new car. Tyson was very responsive and helpful, he answered all my questions and made the purchase of my new car extremely easy! Larry, Tyson’s manager was involved during the whole process as well, he made the experience fun, easy and always made sure to explain each step in detail during the entire process. Not only did I leave with a new car, I left feeling like I was part of a new family. I definitely recommend this dealership and these two individuals in particular. More

The worst dealership with worst dealers. Prince( sales man) is not good person. Don’t buy vehicle from him. Basically he’s a lier He do false promises and don’t stay on his words. Even d Prince( sales man) is not good person. Don’t buy vehicle from him. Basically he’s a lier He do false promises and don’t stay on his words. Even dealership is worst as well. I bought my ram 1500 and the delivery cleaning was done after 8 days of purchase Don’t go there to buy anything If you go, than don’t ever deal with prince. Poor experience More

I do not recommend this dealership unfortunately. They had advertised a jeep gladiator that included photos as well as a list of what the jeep included. When I went to look at it I was told the ad wa They had advertised a jeep gladiator that included photos as well as a list of what the jeep included. When I went to look at it I was told the ad was accurate aside from the fact it did not have leather seats as advertised. I ended up buying the vehicle in a very high pressure environment, including the sales person encouraging me to avoid calling my husband to talk with him first. In the end I got home to realize half the options listed in the ad were not included with this jeep including the trailer cam, heated seats, upgraded tow package and more. When I made contact with the dealership and showed them the photos and the ad itself they responded by telling me they weren’t responsible for the accuracy of their ads. I suggest you stay well away from this dealer or ensure you go through every single option on the vehicle to make sure it matches what they have told you. Very disappointing experience. More