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Galt Chrysler Dodge

Cambridge, ON

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483 Reviews

2440 Eagle St N

Cambridge, ON

N3H 4R7

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483 Reviews of Galt Chrysler Dodge

December 16, 2014

Excellent service on our purchase! We just purchased a new Dodge Journey from Galt Chrysler Dodge, and this was one of the best experiences we have had when buying a new car. Alex, our More

by Martin Poulin
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Goad
Dec 29, 2014 -

Galt Chrysler Dodge responded

Hello and thank you!! Alex is doing a great job looking after his clients... Martin, have fun with your new Journey and all the best to you and your family in 2015. Happy New Year, Mark Ell - GM

December 11, 2014

Poor service After having to deal with this dealership to avoid having to go back to my point of purchase location where I bought my vehicle a few problems have b More

by Davelin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Flietstra
Dec 11, 2014 -

Galt Chrysler Dodge responded

Dear Dave, I am sorry that we haven't lived up to your expectations. We take customer service very seriously and I would like to have the chance to change your opinion about our store. looking at how you rated us, not only unfriendly service but, we over charged you and didn't repair you vehicle properly. Is this true? I would like to discuss further. Regards, Mark Ell - General Manager

Dec 11, 2014 -

Davelin responded

Just a quick response to yours. Wanted to start off by saying thanks for your reply and to also clear a few more issues. I didn't rate you as being unfriendly but as average and I didn't say that you overcharged, I said that your prices were average and stated that your quality of work was fair. That being said, yes, there's a quality issue being dealt with right now between myself and your service department who have yet not gotten back to me almost a week to the day of my last visit in regards to an answer from someone higher up regarding a issue that still needs an answer too. Regardless , my personal experiences at your dealership both for my self and the way Iv seen some other customers treated and handled is very unprofessional in my opinion and this witnessed first hand on more then one of my store visits. I'm at the point now that I'd rather just go the little bit extra distance and take my future busness elsewhere. It was never about you being able to live up to an expectation of mine but rather then it being the cold hard facts of my few experiences at your location. So thanks again Mr. Ell for taking your time to respond.

Dec 12, 2014 -

Galt Chrysler Dodge responded

as I don't have your actual name it is hard for me to follow up with the service you received. please call me to discuss. Thanks again for the feedback. Mark

Dec 16, 2014 -

Davelin responded

I'm now having the situation delt with through Chrysler head office directly. Thanks again mark for your efforts and your time to send back your replys. For future purposes , I will be dealing with my Milton Chrysler, regards Richard

Dec 29, 2014 -

Galt Chrysler Dodge responded

Dear Client, it is with regret that we were not given an opportunity to address your issues with our sales and service team. As a consumer, it is your right to expect good service from any retailer and as you can see by all the clients that have rated our store we do a very good job with customer satisfaction. I do apologize for the inconvenience we caused. Kind Regards, Mark Ell – General Manager

December 05, 2014

Great service! I have had to take a few trips back to galt Chrysler And the staff couldn't be more friendly and understanding!!! We have ran into a few problems si More

by Nikki_e_16
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alex Goad
Dec 09, 2014 -

Galt Chrysler Dodge responded

Thank you. We know it's never fun to have a issue with your new van and i happy to hear we could address your needs. Merry Christmas & Happy New Year! Mark Ell - GM

December 02, 2014

Great service Galt Chrysler dodge has great costumer service. Our sales associate was very helpful, and informative, she called to make sure everything was good. Sh More

by Evan7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Reynolds, Trina Tionko
Dec 09, 2014 -

Galt Chrysler Dodge responded

Thank you for this response... and thank you for your trust. Have a great Christmas and Happy New Year, Mark Ell - GM

December 01, 2014

Gareth was right! I told Gareth that I was shopping around and that I was sure I had found a used car at another dealership. He said "when you're done, come see me. I'l More

by TMcCallum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gareth Armour
Dec 09, 2014 -

Galt Chrysler Dodge responded

When looking for a new or used vehicle and you want to save time and money... Gareth should always be your first choice. Thank you for your business and have a very happy holiday, Mark Ell, GM

November 30, 2014

Dylan Brewer at Galt it is simply great!!! This is my 5th experience on the process of buying a car. I am not an easy customer to satisfy as I want to know everything and I do not like games an More

by Luis Gattorno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 01, 2014 -

Galt Chrysler Dodge responded

Luis, on behalf of Dylan and our team, thank you... Dylan has done an excellent job dealing with our clients to ensure complete customer satisfaction. Enjoy your new RIDE!, Mark Ell - GM

November 19, 2014

Great experience with your dealership! This was one of our best experiences in purchasing a new car. Trina and Esther were terrific in answering our questions and working through arrangemen More

by gwhetung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Esther Perkins, Trina Tionko
Nov 26, 2014 -

Galt Chrysler Dodge responded

Thank you, My sales team enjoy reading the reviews and positive feed-back our great clients give us. Your trust in Trina and our team goes a long way towards future business. Cheers, Mark Ell - GM

November 17, 2014

excellent service from management. John S.-We purchased a vehicle (2015) from Galt-Chrysler a week ago and could not get any better treatment from anybody than what we got from these pe More

by packdog7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trina Tionko
Nov 26, 2014 -

Galt Chrysler Dodge responded

Thank you for the quick rating on the service you received... Your review helps us with customer service and reinforces our process when dealing with customer's needs. Enjoy, Mark Ell - GM

November 13, 2014

Galt Chrysler Dodge is an awesome dealership! - We would simply not buy from anyone else! This was our second purchase here. From start to finish Alex made purchasing our NEW TRUCK a pleasant exp More

by kim.bolger.77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Esther Perkins, Alex Goad
Nov 26, 2014 -

Galt Chrysler Dodge responded

Kim & Bill, thanks for the rave review and I trust all is well with your new Ram. Have a fun winter, Mark Ell - GM

November 08, 2014

A wonderful experience Gareth and Karen were awesome to deal with. Will always come back to them.. will always refer friends and family to them. Very friendly and awesome to More

by mlizdias
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gareth Armour
Nov 26, 2014 -

Galt Chrysler Dodge responded

Awesome feeling to know that my team is doing a great job keeping our loyal customers happy. Thank you, Mark Ell - GM

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