Freedom Ford

Service was OK at best There was some good parts to the service experience at freedom ford. I think the positives out of it were I got my car in on short notice and I got it There was some good parts to the service experience at freedom ford. I think the positives out of it were I got my car in on short notice and I got it serviced. The one negative part I can think of was that the service advisor was not able to answer all my questions and in general was making me start to feel a little stupid for asking questions(particularly on any product recalls or provide any info on product recalls). Another negative for me was the re-work of the price as I wanted to re-deem my owner advantage rewards but it was never mentioned that I could. So, I had to sit there and wait for the invoice to go to some one to come back with a new price adjusted. Overall I did not get a good feeling from it. I am satisfied with the servicing of my car but I do not have a good feeling with how I was treated. More

Great people I have dealt with Freedom Ford for approximately 3 years now and have found them super friendly and always striving for customer satisfaction above an I have dealt with Freedom Ford for approximately 3 years now and have found them super friendly and always striving for customer satisfaction above anything. They do not pressure or rush the customer to make any decision until well discussed and fully understood of the question ,concern or sale at hand. More

Great customer service I was provided a car to meet my needs while waiting for my customized order to arrive. We were updated daily regarding the location of the vehicle as I was provided a car to meet my needs while waiting for my customized order to arrive. We were updated daily regarding the location of the vehicle as it was being transported to Edmonton. More

Great, got it done fast Talked about what I wanted to accomplish with this new vehicle, they made it happen. Kept me informed every step of the way. Paper work could be more Talked about what I wanted to accomplish with this new vehicle, they made it happen. Kept me informed every step of the way. Paper work could be more stream lined. More

Worst Ford service shop in Edmonton 6 months ago, I took my truck in there for an oil change. Within a day, i heard a whistling, that sounded similiar to a turbo leak?? Upon my inspectio 6 months ago, I took my truck in there for an oil change. Within a day, i heard a whistling, that sounded similiar to a turbo leak?? Upon my inspection under the hood, they removed the air cleaner but they neglected to put a new one in, they buttoned up the cover without an air filter in there! I should have known not to return then, but it is so close to my shop that it was convenient. Last week, I took my F350 in as there was a problem with the 4 wheel drive, there was a rubbing sound at first and then when I turned out of my shop to go to theirs, there was a loud bang and when I turned the wheels sharply there after, there was something binding. They first told me that it was warranty and all would be covered, then 4 hours later the shop manager said no. I went in to talk to him, he made me wait for about 20 mins and then when I went to his office, he was on the phone with an employee of the dealership for another 5 mins. When I asked why no warranty, he said that it was "shock loaded" he said the 4 wheel drive was engaged while the wheels were spinning. This never happened!! When I asked him some other questions like why the vehicle was making noise before the driveshaft snapped, he was very smug and said "I don't know why, I wasn't in the vehicle with you!!" But he knows that the 4wd was applied while the tires were spinning. He never even sent the request to Ford for warranty, he just denied it right there. I'm not sure why this all failed, but it wasn't from engaging the 4wd while the tires were spinning! The service advisor Roxanne Autor was good, but the service manager was a complete joke, they won't see anymore of my hard earned money!! More

Wasting my time. A frustrating experience. After many missed phone calls I decided to ask the dealership why they had been phoning turns out they wanted my car. It was 2 yrs old limited kms in After many missed phone calls I decided to ask the dealership why they had been phoning turns out they wanted my car. It was 2 yrs old limited kms in it and I had been following service schedules to a tee. Perfect for trade in value. I was assigned to Roddy (no longer there) & I said I would consider trading in my little car for a 4x4 for the right deal. I had 4 things on my wish list. He came back wih an offer twice my budget and wih only 2 things off my list sales people were pushy. Stating they were giving me he best deal. They had me convinced my car was out of warranty and that I needed to trade in or risk a hefty cost when my vehicle breaks down. I ended up putting a deposit on a vehicle that was the wrong color (insisted my color was not available), & only had two of my wish list items checked off. I felt horrible about this decision. When I got home I did some research. My car with 3 of the 4 things kn my wish list and in that he proper color was at the sherwood park dealership. I immediately phoned back and spoke to Jon (sales manager) , asking him to cancel that order and get me a quote for the proper vehicle for when I was coming back in three days time. When I returned no new quote was made I was made to sit and wait again while they did their research. I told Roddy how dissapointed I was wih his secure and that I gelt he was being pushy and not listening to my needs. Also since my car had sinificantly less km than he thought it did (he overshot it by 100km) and still had warranty for another 10,000km I didn't need to trade in. He told me not to give up on him that he'd get my wish list and in my budget just give him a few days this was the week before Christmas. Freedom Ford continued to hold onto my $500 deposit for weeks and finance department just kept phoning me asking when I would go pick up the wrong car and pay them more money.... I never returned there calls. Determined to get my money back and leave Jon the sales manager met with me after Christmas and took over from Roddy. While I applaud the service Jon gave me (he got the right color and all 4 wishlist items for just a bit higher price than I wanted) it feels this is all a little too late. Also the roof rack wish list item could not be installed before I picked up the car. Therefore I still only have 3 of 4 items for now... overall this process has taken me 4 visits to the store, each one lasting a few hors while they organize themselves. Multiple phone calls. Huge waste of my time. If I'm buying a 34 thousand dollar vehicle, I expect them to be prepared. Kim and Jon have been great and friendly but overall I'm soured from this whole experience. More

Great service, a real customer first atmosphere The group at Freedom Ford went above and beyond to make me feel comfortable. They adjusted to my pace and didn't pressure me. They are friendly and ma The group at Freedom Ford went above and beyond to make me feel comfortable. They adjusted to my pace and didn't pressure me. They are friendly and made this purchase very easy as they were extremely accommodating. More

Too expensive Cost of service was too much, hard to believe crash sensor and wire harness replacement plus diagnostic was almost 1k. Was not aware of shop fee up fr Cost of service was too much, hard to believe crash sensor and wire harness replacement plus diagnostic was almost 1k. Was not aware of shop fee up front when quoted for the cost, not a huge deal because I would have gone ahead, but would have been nice to know. More

it was great - we had a good experience. Taran did a great job, very friendly. would definitely recommend him and dealership to other people again - we had a good experience. Taran did a great job, very friendly. would definitely recommend him and dealership to other people again More

Service Roxanne treated Robert who brought truck in for service again like family, the extra work to be done on his vehicle would be done at later date Roxanne treated Robert who brought truck in for service again like family, the extra work to be done on his vehicle would be done at later date More