Freedom Ford

Really liked lt. I really like dealing with the staff they were courteous and friendly the sales person that we had Samantha was excellent very nice lady we would defi I really like dealing with the staff they were courteous and friendly the sales person that we had Samantha was excellent very nice lady we would definitely recommend it in the future More

Great Service....as always! After moving all our vehicle servicing needs to Freedom Ford 2 years ago, they continue to be the best of the best. Freedom Ford Service Coordinators After moving all our vehicle servicing needs to Freedom Ford 2 years ago, they continue to be the best of the best. Freedom Ford Service Coordinators are always a pleasure to deal with, Carrie - you didn't disappoint. Service Coordinators make the task of having your vehicle serviced or repaired less painful, they actually have a conversation with you and listen which is rare. Customer Service is a thankless job, so I appreciate it when its great - thanks again Carrie! More

23,500 km Sevice Front Service Coordinator (Roxanne) was excellent and went beyond the call of duty to keep me informed how the work was progressing. Shop people seeme Front Service Coordinator (Roxanne) was excellent and went beyond the call of duty to keep me informed how the work was progressing. Shop people seemed to have fixed the rattle on the left side between the doors (this has been evident since day 1). I will continue to monitor. Shop did not fix the issue with the air bag, light remains on. Vehicle has to go back in. More

Great service Repaired a fuel line issue quickly and provided options for a permanent repair over the phone instead of making me wait until I came back in. Repaired a fuel line issue quickly and provided options for a permanent repair over the phone instead of making me wait until I came back in. More

Great service! I would like to thank Carrie and Lindsay for their above and beyond service during my recent visits to Freedom Ford. Thanks again for your great serv I would like to thank Carrie and Lindsay for their above and beyond service during my recent visits to Freedom Ford. Thanks again for your great service. More

Great service Easy to book appointments and I like being able to wait for my vehicle when it is a regular service. Appreciated the willingness to replace a warranty Easy to book appointments and I like being able to wait for my vehicle when it is a regular service. Appreciated the willingness to replace a warranty part so I didn't have to return at another time. Fast and efficient. thanks. More

Great Customer Service Always receive great customer service from the service department! Roxanne is always on the ball and keeps you up to date on your Service needs. She Always receive great customer service from the service department! Roxanne is always on the ball and keeps you up to date on your Service needs. She's always friendly and has a great sense of humour. Keep up the great work! PS, The bacon air freshener was a winner! More

Misdiagnosis I did a substantial amount of troubleshooting on my truck prior to bringing it to the shop and diagnosed the issue to lack of spark in 2 cylinders and I did a substantial amount of troubleshooting on my truck prior to bringing it to the shop and diagnosed the issue to lack of spark in 2 cylinders and very likely a PCM failure. Provided all information I'd compiled to the dealership. They diagnosed the truck and came back with "your injectors are leaking, we should replace all 6". I said no, go back and verify spark. Sure enough... the injectors are fine. The replaced the PCM with a new one that was ultimately faulty, in the process burning out one of my coils. I was still charged for the (mis)diagnosis and I was charged for the coil that their new, faulty PCM fried adding an additional ~$450 to my bill. Better than if I was the average Joe taking it in and trusted them on the faulty injector diagnosis which would have me an additional $1,200 in the hole. The service agent was friendly but absolutely should have comp'd the diagnosis and coil that was functioning fine when I dropped off my truck and only failed when they installed a faulty part. More

Good service I was happy with my oil change with Freedom Ford. I also was having issues with a hatch and a key not working - they were knowledgable about the warra I was happy with my oil change with Freedom Ford. I also was having issues with a hatch and a key not working - they were knowledgable about the warranty that my car currently had with Ford and they were able to cover those costs under the resisting plan. I find this business well run. More

Always a great service experience Every time I come into this dealership for a service appointment they are wonderful. Courteous staff that goes above and beyond. A pleasure to deal wi Every time I come into this dealership for a service appointment they are wonderful. Courteous staff that goes above and beyond. A pleasure to deal with. More