Downtown Subaru

What a rotten deal!!!!! I went into Downtown Subaru dealership because my 2009 Outback(only has 90,000km!) has a "machine gun" noise from under the engine. The dealership, af I went into Downtown Subaru dealership because my 2009 Outback(only has 90,000km!) has a "machine gun" noise from under the engine. The dealership, after charged me 1/2 hour labor (Invoice#181810) and told me that they can't find the problem that makes the noise. They suspected that I may have a problem in one of the cylinders. There are 2 options for me: 1) take the engine apart and try to fix it. 2) replace it with another used engine. The cost for either options would be about Cdn$8,000 to Cdn$10,000. The engine in my car is only having 90,000 km on it and is being considered a "puppy". Man, it is a Boxer engine which some have over 400,000km and are still running strong! After all, I didn't see any engine warning light and I don't feel I am loosing power while driving. Plus, I took good care of the car. Other than having regular maintenance according to the book, I switched to use synthetic oil since at around 40,000 km. So, I took the car to Scarboro Subaru, where I got my car from, for a second opinion. The diagnose from Jeff Martin (Service Advisor) really shocked me: "torque convertor found loose with one bolt damaged. The cost is 5 hours + parts (about Cdn$500) instead of 1/2 hour + parts. The reason is, being very compact and no room under the hood to work with the bolt, they have to lift the engine up to get to it. After the service which come to Cdn$2,154.57I (SO#560331) which includes a 100,000km service, 3 days rental car and a detailing, Great deal!!! I went back to Downtown Subaru to talk to the service manager asking for an explanation on their misdiagnose. His impression on his face showed that he did not believe what I said from Scarboro Subaru until I present the invoice from Scarboro Subaru. He simpler said that he has never seen/encountered this kind of noise problem. That is it. PERIOD!!!! If I didn't go for another opinion, I will spend Cdn$10,000 + the 100,000km service. In return, I lost a perfectly good engine and I will/may get back the same(???) / an unknown quality old engine. What a rotten deal!!!!! The moral of the story is 1) you have to get a second opinion if the diagnose is too bad to be true 2) never go to Downtown Subaru dealer for any service. Not even go for an oil change or any recall service. ...Rolly More

The best sales consultant in the GTA Melissa Yiu takes the spotlight as my favorite sales consultant. I bought a BRZ tS 1/100 made in Canada and I am glad I was lucky enough to get Meliss Melissa Yiu takes the spotlight as my favorite sales consultant. I bought a BRZ tS 1/100 made in Canada and I am glad I was lucky enough to get Melissa's exciting inputs throughout. She was very genuine in her correspondence, extremely knowledgeable and pleasant to speak with. She even emailed me back often even when she was not at work and generously threw a couple of goodies that most dealers wont when I picked up my car. My next Subaru will be bought from her and I recommend you give her a call if you are looking to purchase any Subaru in the GTA. - Sadik More

Excellent Purchasing experience with Melissa Melissa made my purchasing experience seamless and excellent. She is very knowledgeable and professional. She answered all my questions and was not Melissa made my purchasing experience seamless and excellent. She is very knowledgeable and professional. She answered all my questions and was not pushy. She replied to my emails promptly and I felt that she went the extra mile to help make me very satisfied with the purchase. The new car arrived sooner than expected and she had everything ready. She did a thorough job at explaining all the features of the car. She is a very kind and caring individual and a star salesperson. Great customer service. Subaru is lucky to have her! More

Melissa was Awesome, Dealership has very good coffee Melissa was great to work with. She was very responsive to our concerns and hooked us up with a great car. She is great especially if you're not a "ca Melissa was great to work with. She was very responsive to our concerns and hooked us up with a great car. She is great especially if you're not a "car-person", she flagged important pages of my manual and explained enough that I was comfortable. I appreciate this, because other dealers are very pushy. There was a different employee there that was unwilling to help us because we saw someone else at a previous visit, so I guess we were that person's territory regardless as to whether we were planning on coming back or if that person was there. We were fortunate that Melissa jumped in to actually answer the questions we had. She's respectful of customers' time :). More

Melissa is Awesome !! From start to finish, a seamless process, Melissa understood our needs and provided the best salesperson-customer experience we have ever had purchasi From start to finish, a seamless process, Melissa understood our needs and provided the best salesperson-customer experience we have ever had purchasing a new vehicle. I love my new Subaru Forrester! Melissa gets 10 out of 10 from us! If you are interested in a Subaru, email or visit her, you won’t be disappointed. Suzanne & Frank More

Go see Melissa Got exactly what I needed with no pushy sales tactics trying to up-sell. Melissa was very easy to work with and knows the Subaru product line. Defini Got exactly what I needed with no pushy sales tactics trying to up-sell. Melissa was very easy to work with and knows the Subaru product line. Definitely go see her if you are looking to purchase a new car. More

Excellent Customer Service My new 2018 Subaru is awesome! This is my 3rd car at the Downtown Subaru and my experience there is always friendly and very professional. Thank you My new 2018 Subaru is awesome! This is my 3rd car at the Downtown Subaru and my experience there is always friendly and very professional. Thank you Melissa Yiu for taking such good care of me and all of the necessary transactions and paperwork. I highly recommend Melissa to anyone who is looking to purchase or lease a Subaru. Whether by email , or by phone or in person , her response is always prompt. Email communication was most convenient for me and she took care of everything! When I arrived at the dealership , everything was already done and ready to go. Excellent Customer Service ! More

Melissa Yiu - very helpful We got a new Impreza from Melissa and she was super helpful. She knew her stuff and made us feel really comfortable with our decision - no pressure at We got a new Impreza from Melissa and she was super helpful. She knew her stuff and made us feel really comfortable with our decision - no pressure at all. More

Melissa Yiu - Efficient and Knowledgeable I owned my Volvo S60 for 13 years and reluctantly started the often painful search for a new car. As a newly retired guy, I needed to look for a car t I owned my Volvo S60 for 13 years and reluctantly started the often painful search for a new car. As a newly retired guy, I needed to look for a car that was less expensive than the Volco bracket - I hoped to get great quality at a lower price point. I just bought a 2018 Subaru Impreza Sport Tech after a lengthy comparison with other vehicles in the same category (including 2 test drives of each with a very car-knowlegeable friend). Melissa was the epitome of a professional car salesperson - knowledgeable and friendly and patient with my uncertainty about which car to buy. She never pressured but made sure she pointed out the benefits of the Subaru. Her more laid-back approach, ironically, underlined her confidence in her product which in turn, helped to sell me on the Subaru! My car was ready on time and I was given a thorough, unrushed orientation to the car. Melissa gets my highest recommendation. More

Crosstrek issue I bought a new Crosstrek a couple of weeks ago at the Scarborough location but dropped into the downtown location on my way home with a small issue an I bought a new Crosstrek a couple of weeks ago at the Scarborough location but dropped into the downtown location on my way home with a small issue and was turned away and was told to make an appointment. I went out to my car to leave when the service manager came Jeff Suen came out and said he would take care of the problem now! He had recognized me from the week before when I came in to ask for assistance with changing the time on the clock in which he himself helped me with the changes and other questions I had. My problem was fixed within 5 minutes and I was on my way. BIG THANK YOU to Jeff and I look forward to getting my car serviced at Downtown Subaru. Sherry Todd More