Downtown Subaru

110% satisfy with Melissa's Service Approached by an young small sales lady that impressed me with her professionalism, multilingual skill, and willingness to price negotiate. Straight t Approached by an young small sales lady that impressed me with her professionalism, multilingual skill, and willingness to price negotiate. Straight to the point and knew my priority that made me felt so comfortable to start my concersation with her on a 2017 Forester. She responded to my follow up emails promptly. Knowledgeable about products and pricing. Of course willingness to negotiate price patiently with me that deserved my business. Good service when test driving, detail explanation when picking up the new car along with some personal touch to accomodate my special needs that deserved my thumbs up to Melissa Yiu. No hesitation to refer business to her. I gave her 110% satisfactory rating. Very good experience with her. More

Buying a new 2017 subaru Impreza I have owned Subarus for years and have bought many cars, but this last purchase was the best ever. My salesperson Melissa Yiu, was just excellent. I have owned Subarus for years and have bought many cars, but this last purchase was the best ever. My salesperson Melissa Yiu, was just excellent. Knowledgeable, professional, accessible, and so helpful. The whole experience was easy, fun and just what you want when making a big purchase. And on top of that, I got a great new car ! Well done Subaru, well done Melissa ! More

A Very Disappointing Experience! I visted this dealership earlier today with an intent to purchase a Subaru Outback. I had called earlier in the day to check if a particulr sales repr I visted this dealership earlier today with an intent to purchase a Subaru Outback. I had called earlier in the day to check if a particulr sales representative was working as I had accompanied my daughter to the dealership to purchase her Impreza less than a year ago and had dealt with the same representative. I had asked for his "best deal" for 2 options but when I asked for a third, I was very rudely told to "make up my mind" before he will give me a number. I explained to him that he is limiting my options and how could I possibly make a decision if I do not know what I may be paying. I have not encountered such arrogance and I left saying I will take my business elsewhere. If I had not owned 2 Subarus previously and belive that it is a good make, this experience would have put me off Subaru vehicles completely. More

No pressure, great service and honest advice I stopped by to see a used Crosstrek I was looking for. I went to other Subaru dealers, but everything was about "buy it"... At Downtown Subaru we met I stopped by to see a used Crosstrek I was looking for. I went to other Subaru dealers, but everything was about "buy it"... At Downtown Subaru we met James who was very patience with us answering all our questions and helping the buying experience to be smooth and enjoyable. We got an amazing car and very happy we ended up here. I recommend this location based on my experience dealing with James. More

Recommending the dealership is dependent on First Subaru['13 Forester],and it's from this dealer.The ownership experience over the 3 years of ownership hasn't been positive.Any Subaru,or dealer First Subaru['13 Forester],and it's from this dealer.The ownership experience over the 3 years of ownership hasn't been positive.Any Subaru,or dealership recommendations to others is contingent on future experiences,beyond the first 3 years.I have traditionally owned European cars,and decided to try a Subaru given most owners I've known really LIKE theirs.Especially when a university friend who lived in a snow belt got us through snow white out road trips in Vermont,Quebec...with their late 1990 - 2000 Outback. My experience has made me question the late model Forester's quality given I had to replace its infotainment unit within months of ownership.Luckily I used it extensively so I experienced the issues early,or it would be an expensive fix beyond warranty.Within two years,I received the critical dash light warnings where the owner's manual suggests you should be towed.To their credit,Downtown was quick to decisively resolve one within 30 minutes.Whereas another dealer was waaay off when I called to ask for help since I was going to be in their area;scary what they proposed in comparison. As for the other warning light,it took almost a year to resolve,where Subaru Canada was useless,didn't even help Downtown to find a resolution.I note the positive Conway reviews,I disagree with his professionalism in dealing with my problems because he was abrasive at best.Have heard manufacturers place a "warranty dollar" on cars,where assistance can dwindle as this threshold is near. My thought as a consumer,manufacturers should build something more reliable than one day over 3 years on basic components for a product that ranks as the second most expensive item for a consumer to purchase. Over the summer,I had rear brakes replaced,prematurely in my view since the barely 3 year old car only had about 38000 km.,but Downtown did a great job. In comparison,owners [U.S.] appear to have about 40000 mile/ 70811km brake life. The brake replacement speaks to the [diminished] Subaru quality on late model cars.Downtown's pricing was fair using OEM parts,despite a general dealer reputation for costing more. Downtown has been around a long time,hopefully the patriarch will remind his offspring,or family who run the business to be remember why they've lasted over 35 years. More

Highly recommended This is a great dealership with a huge inventory. Gave me a quote in the morning and bought my car in the evening for the price they stated. Highly re This is a great dealership with a huge inventory. Gave me a quote in the morning and bought my car in the evening for the price they stated. Highly recommended. More

Very Profissional I have heard a lot about you guys, which prompted me to quickly try your service. I was very satisfied with my first experience and am looking forward I have heard a lot about you guys, which prompted me to quickly try your service. I was very satisfied with my first experience and am looking forward to patronizing you. More

Unique Experiences I have always wanted to gift my boy a gift; with the World Rally Blue Pearl WRX car portable and at a very considerable price with warranty. I had no I have always wanted to gift my boy a gift; with the World Rally Blue Pearl WRX car portable and at a very considerable price with warranty. I had no choice but get it for him, the specifications, and elegance were key to my selection. More

Would Visit Again Great effort by the crew of Downtown Subaru, the chassis accrued for me by them was much fitted tightly to my car. Now, my car is back and better. Tha Great effort by the crew of Downtown Subaru, the chassis accrued for me by them was much fitted tightly to my car. Now, my car is back and better. Thanks again. More

Thanks a ton The technicians of Downtown Subaru are just too good, fixing my car in 3 days looks like a miracle to me. I have taken the car to series of automobile The technicians of Downtown Subaru are just too good, fixing my car in 3 days looks like a miracle to me. I have taken the car to series of automobile companies over the past few months but none knew the exact problem. I was planning to change the car, not until my wife told me to try Downtown Subaru out. Well, since I had nothing to lose, I decided to give the place a try and to my surprise, my dead car was resurrected LOL… I don’t know how to thank the entire crew for job well done. I have been using the car for 2 weeks now and it’s still working perfectly like a new one. If you want to turn your car around, try Downtown Subaru, you won’t regret. Thumbs up guys! More