Downtown Subaru

Excellent experience with Melissa Yiu It is vital to find a qualified Sales Consultant when buying a car, I was blessed and lucky to get to know Melissa Yiu of Downtown Subaru. Before I m It is vital to find a qualified Sales Consultant when buying a car, I was blessed and lucky to get to know Melissa Yiu of Downtown Subaru. Before I met her at the showroom, I raised so many questions over the phone, she was so willing and patient to provide me with her answers, professional opinions and even the pricing details. During the test drive, she vividly demonstrated the features and characteristics of the car. When I confirmed my interest in the car, she analyzed and interpreted accurately and precisely the terms and conditions which redounded to my benefits. Through her, the Leasing Agreement was processing smoothly and my car was available in four working days. On the day of pick-up, there were some papers to sign in order to finalize the Leasing Agreement, then she went through with me the details of some pages of the Owner’s Manual that are useful and helpful. After that, she walked me around the car and demonstrated the features once again. I highly recommend Melissa to anybody who is looking for a Subaru car, it is worth to drive to downtown even from the north for her excellent, professional, perfect, flawless and delicate service, you will be amazed at and will not be disappointed by her expertise, she is doing her work to the satisfaction of the customers. More

melissa Yiu Had an amazing experience, from start to finish, with Melissa. Although she was never pushy, her knowledge base and delivery were very professional, a Had an amazing experience, from start to finish, with Melissa. Although she was never pushy, her knowledge base and delivery were very professional, and I would highly recommend her as a sales consultant. The dealership was friendly and fun- especially if you have young children needing to play! More

Great first experience with Subaru through Melissa! Melissa allowed me to make all decisions without needing to step into the dealership, which was efficient. She was available through phone or email, Melissa allowed me to make all decisions without needing to step into the dealership, which was efficient. She was available through phone or email, even through the holidays to answer any questions I had. I greatly appreciated the thorough introduction to the vehicle before leaving the parking lot. An overall genuine enjoyable experience! More

Recommend Melissa You Recently trying to purchase a subaru but live in the north end of GTA. Would definitely visit this dealership based on the service and information I r Recently trying to purchase a subaru but live in the north end of GTA. Would definitely visit this dealership based on the service and information I received by speaking to Ms. Liu on the phone. We had already started the process near home but next time……She was patient, kind and informative and from the info I had been given previously, gave very honest pricing info. Thanks! You were a big help! More

Stop looking and just buy from Melissa already I just picked up a 2018 Outback from Melissa Yiu and I could not be any happier. She is by far the greatest person I've ever had the pleasure to work I just picked up a 2018 Outback from Melissa Yiu and I could not be any happier. She is by far the greatest person I've ever had the pleasure to work with. She is genuinely kind and good natured. It's nice to feel like your buying something from a friend and not someone who is just trying to push any product on you. Every question or concern I had was answered promptly regardless of if she was working or not (AMAZING!!) She was endlessly helpful come time to pick up the car by going through all the key features of the vehicle and even dog eared all the important pages in the manual. The entire process from start to finish went perfectly. I give you every star in the universe Melissa. More

Excellent, Professional and Caring Service from Melissa! We were recommended to Melissa by a church friend, and was very delighted with Melissa's professional help as we checked on the model we wanted during We were recommended to Melissa by a church friend, and was very delighted with Melissa's professional help as we checked on the model we wanted during our first visit! Melissa was very patience to answer every question from safety features to trim, year of make, choice of colour and even financing! Melissa was not only knowledgeable about the car we were interested, but was very thoughtful to advise with regard to what options we have based on our tight budget and worked out a payment plan that suited our financial limitation! We appreciated Melissa for providing information about possible deal and rebate that could bring our cost down! Melissa was particularly helpful to catch mistake in our car's insurance policy to correct the wrong VIN number so that we could pick up our car without any delay. We were sorry that due to our tight finance that we need to cancel some options that we agreed on, and Melissa had always shown her care for our need by willingly making extra effort in doing all the paper work to reflect that change. Melissa was professional in going through all necessary things that we need to know on our car's delivery date, and knowing that every new owner will be overwhelmed by tons of information that we need to know in order to operate the car in a safe manner, she would thoughtfully mark down which pages and information that we need to go through first to get ourselves familiar with the car! We were very thankful for her customer care even post sale, she continues to promptly answer our emails and offer help whenever we ask of her, and made an extra effort to provide paper work to help us claim our rebate! We must gratefully express our deep thanks to Melissa who go beyond her professional standard to meet our need in a personal and caring way! Thank you for your good work! Appreciated! More

5 Stars for Melissa at Downtown Subaru Recently purchased a 2018 Outback from Melissa and couldn't be happier with the service we received. She was very patient, detailed and prompt in ans Recently purchased a 2018 Outback from Melissa and couldn't be happier with the service we received. She was very patient, detailed and prompt in answering all of our questions. She even came in early on the day of delivery to accommodate our schedule! Wonderful experience all around. Thank you so much!!! More

110% satisfy with Melissa's Service Approached by an young small sales lady that impressed me with her professionalism, multilingual skill, and willingness to price negotiate. Straight t Approached by an young small sales lady that impressed me with her professionalism, multilingual skill, and willingness to price negotiate. Straight to the point and knew my priority that made me felt so comfortable to start my concersation with her on a 2017 Forester. She responded to my follow up emails promptly. Knowledgeable about products and pricing. Of course willingness to negotiate price patiently with me that deserved my business. Good service when test driving, detail explanation when picking up the new car along with some personal touch to accomodate my special needs that deserved my thumbs up to Melissa Yiu. No hesitation to refer business to her. I gave her 110% satisfactory rating. Very good experience with her. More

Buying a new 2017 subaru Impreza I have owned Subarus for years and have bought many cars, but this last purchase was the best ever. My salesperson Melissa Yiu, was just excellent. I have owned Subarus for years and have bought many cars, but this last purchase was the best ever. My salesperson Melissa Yiu, was just excellent. Knowledgeable, professional, accessible, and so helpful. The whole experience was easy, fun and just what you want when making a big purchase. And on top of that, I got a great new car ! Well done Subaru, well done Melissa ! More

A Very Disappointing Experience! I visted this dealership earlier today with an intent to purchase a Subaru Outback. I had called earlier in the day to check if a particulr sales repr I visted this dealership earlier today with an intent to purchase a Subaru Outback. I had called earlier in the day to check if a particulr sales representative was working as I had accompanied my daughter to the dealership to purchase her Impreza less than a year ago and had dealt with the same representative. I had asked for his "best deal" for 2 options but when I asked for a third, I was very rudely told to "make up my mind" before he will give me a number. I explained to him that he is limiting my options and how could I possibly make a decision if I do not know what I may be paying. I have not encountered such arrogance and I left saying I will take my business elsewhere. If I had not owned 2 Subarus previously and belive that it is a good make, this experience would have put me off Subaru vehicles completely. More