Downsview Chrysler Ltd

Worse customer service I have ever enchountered at a Worse customer service I have ever encountered at a dealership that I have been going to and buying and servicing my vehicles for over 20 years. Tod Worse customer service I have ever encountered at a dealership that I have been going to and buying and servicing my vehicles for over 20 years. Today I went into Downsview Chrysler to get my snow tires put on (they store it). Service advisor Aliana dealt with me. She asked if that is all I will be doing and I said yes. I waited two hours (appointment was for 8am and I left after 10:00) and she came and told me my vehicle had safety concerns that needs to be addressed (collapsed parts of the suspension system and fluid changes). I said I had an appoitment for 12:00 so i could not do it today. She said she would write it up for me. I then went to get my vehicle and signed the paperwork and paid. I went to my car and looked it over and realized i was charged for oil change i did not ask for. She also did not write up the deficiencies she said was needed. I went back to her and asked about the oil change, she said "oh, are you sure, let me see the hard copy of the invoice". She then went into the service managers office and came back and said. We will give you credit for next oil change. I said no. I did not ask for it. Service manager Ed looked at me and stated I should have read the invoice before I signed it and paid. It is a legal binding contract. So It won't be changed. She was conniving and untrustworthy and he was rude and obnoxious. Neither should be in a service industry. I will never buy from or use your company again. For all the years I have been at Chrysler my friends kept saying, by Honda. Buy something else. I never had issues with your company until now, and the two employees have now changed my mind. . More

Thank you Downsview team - a great experience T.J. helped us out with the vehicle and was knowledgeable, personable, and answered all our questions. He explained everything and was really efficien T.J. helped us out with the vehicle and was knowledgeable, personable, and answered all our questions. He explained everything and was really efficient in finalizing everything. John Guppy who signed off on everything came over to congratulate us and shake our hands. Masoud helped us with our financing paperwork and was very helpful and took his time explaining everything we needed to know. Masoud was is just one of those people you want to invite over for dinner - truly a people person. Great atmosphere with a strong customer focus. No pushy sales tactics and trying to rope you into add-ons you don't need. It was a really pleasant experience. This will be our go to place for servicing our new vehicle and where we will go when we are ready for our next one. More

I would like to say thank you to Patrick Senior for helping me choose exactly what I needed for me. Great honest reliable salesman. Thanks helping me choose exactly what I needed for me. Great honest reliable salesman. Thanks More

Fast and efficient service I came to check prices. Eli Tamam gave me excellent explanations and answered all my questions. I ended up purchasing a new car. I would recommend h I came to check prices. Eli Tamam gave me excellent explanations and answered all my questions. I ended up purchasing a new car. I would recommend him. More

Very disappointed I had a very bad experience with this dealership. First they wouldn’t sell me the mudguards the reason was they wouldn’t fit with the running boards, I had a very bad experience with this dealership. First they wouldn’t sell me the mudguards the reason was they wouldn’t fit with the running boards, I end up buying on other dealership. Than I was involved in little accident the parts replaced were slapped in to the car, I hade to return to readjust those parts a few times and still not 100%, now went for first oil change, the service was done the car was outside and I hade to wait 20 minutes for the bill to pay and get out. 20 minutes may not be a lot of time but when you have to go some where me I don’t have time for this. Don’t they know that it is the customer that pays there pay cheque’s More

Thank you Payam We asked Payam a Ram 1500 He Tried very Good.I am happy with my new truck. If you are looking for a good car go and see Payam. We asked Payam a Ram 1500 He Tried very Good.I am happy with my new truck. If you are looking for a good car go and see Payam. More

Thanks Payam Just came In for an oil change and didn't expect to end up with a new car. Sales Representative, Payam, came over for an offer to trade in my car and Just came In for an oil change and didn't expect to end up with a new car. Sales Representative, Payam, came over for an offer to trade in my car and I said yes! Great service and very friendly. Recommend coming to this location. More

Fantastic People Very accommodating, good sense of humor and easy go with in all aspects of dealing with them especially people like Payam and Mohammad. I recommend Very accommodating, good sense of humor and easy go with in all aspects of dealing with them especially people like Payam and Mohammad. I recommend them. More

Great costomer service from the adviser My older 2006 car had electrical problems. It took some time to find the problem. The Service Advisor Shane kept me up to date. He was very honest and My older 2006 car had electrical problems. It took some time to find the problem. The Service Advisor Shane kept me up to date. He was very honest and did only what was neccessary to fix the problem. Thank You More

Gave him a tough time.. My wife and I bought a Jeep Patriot from Downsview. Having previously purchased from them, we were very confident they would help find our next vehicl My wife and I bought a Jeep Patriot from Downsview. Having previously purchased from them, we were very confident they would help find our next vehicle. I gave Charlie a tough time, but he pulled through like a trooper. Both he and Rick treated us extremely well and we ultimately made a deal with them. Great service, great team. We will be back for our next vehicle!!! Thanks guys you rock!!! The DeJesus Family More