Downsview Chrysler Ltd

Have had the car in for servicing far too many times (lemon) and each and every thine they are flippant and rude. On one occasion they tried charging me for service that I did not ask for (approx $25) a (lemon) and each and every thine they are flippant and rude. On one occasion they tried charging me for service that I did not ask for (approx $25) and only after a 30 minute argument did they relent. This week I had car in for a warning light issue for the tire. I picked up car only to have same light come on again the next morning. I had to take it back (very inconveneint location) the next day and when I picked up the car at night the same light warning came on. So while they said the problem was only low tire pressure and nothing else, they looked at the car again to NOW find a problem with the rim that even when they showed me was very obvious. When I asked why they did not "notice" this problem the first time they juts shrugged their shoulders. I asked the Service Manager (Ed) what he wanted to do about it and he said "nothing"...that now it would cost me $300 plus installation. I responded that the car was fine (by their own written report) and that I'm not sure what the best solution was...Ed then asked what I had in mind. I told him how about half each...given that I've wasted two days on this and it should have been fixed the first time. Ed said no way and then blurted out "you were a problem last time". Can you imagine saying that to a client/ On any of the trips I never raised my voice despite my shock at the incredibly rude attitude of the one guy who's title suggest service should be paramount. I then politely asked if there was anyone else I can speak to and he said no...and told the service guy to "make him sign that he agrees to pay for everything before giving him a courtesy car". I immediately said I would do no such thing because I disagree with his "solution"...and he can keep his courtesy car. Despite the huge inconvenience of now not having my car (it has to stay to get fixed) for an indefinite period (they have to order a new rim) and a long journey home via public transit, it made my decision on principle. This is the second time ED has provided me with incredibly poor service...especially considering that their computer must know that this car is a lemon. I have never raised my voice and yet he considers me a "problem" simply because I refused to pay for service done on my car that was unauthorized. Horrible horrible dealership when it comes to service in my opinion. More

My husband and I found the service at this particular dealership to exceed our expectations as all of the staff were courteous, professional, informative and easy to deal with especially Gad, our sales r dealership to exceed our expectations as all of the staff were courteous, professional, informative and easy to deal with especially Gad, our sales representative. We would recommend this dealership to anyone that is interested in purchasing any of their products and look forward to dealing with them with all of our service needs in the future. Regards, Sue N. More

I purchased a vehicle from this company's subsidiary (Downsview Kia) in 2008. In 2009 they closed the Kia dealership to expand the Dodge/Jeep/Chrysler used sales. Perfectly reasonable! However, they ret (Downsview Kia) in 2008. In 2009 they closed the Kia dealership to expand the Dodge/Jeep/Chrysler used sales. Perfectly reasonable! However, they retained my information and cold called me a least once a month (some times twice in a day!!) on my cell phone to offer me "a special invitation, JUST for you!" for some or other sales nonsense. At first, I just ignored it, although it was using up my paid for air time. Then, I called them and asked to remove me from their call list. They were very polite, and said they would. They didn't. I called again, they apologized and said they would remove me. I continued to get calls. I had the Kia for 5 years, and have since sold it. I am still getting calls. I finally wrote on their feedback form on 27 Sept 2013 that I was sick of it and would have them charged with harassing me (sadly, not an offence in Canada unless you fear for your life). I got a personal call for the Vice president of the dealership (Carlos Batista) on 28 Sept 2013 apologizing profusely and assuring me that I would be removed from every one of their lists. January 7, I got another of their automated calls. To be honest, I don't even know what to say. It is ridiculous. 5 years of unsolicited harassment! If this is how they treat someone that they honestly (and foolishly) think could be a possible client, how do you think they will treat you once you have signed on the line or handed over a cheque? Good luck to you! (I heard about this site on the radio and thought I would share my experience) More

I found this dealer to be very easy to talk to and get prices and info I checked their prices against other dealers and found them to be a little cheaper than anyone else prices and info I checked their prices against other dealers and found them to be a little cheaper than anyone else More