Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Downsview Chrysler Ltd
Toronto, ON
1,093 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,093 Reviews of Downsview Chrysler Ltd
July 07, 2020
This dealerships chat service team is beyond unprofessional. I used the chat link on the website to see if they had any vehicles with a Rambox that I am building a fleet off for my company. Inst unprofessional. I used the chat link on the website to see if they had any vehicles with a Rambox that I am building a fleet off for my company. Instead of answer the question they sent replies daily at 1:20am, 1:30am and at midnight today. Each day I would reply and ask why they sent the reply at such a late and quite frankly unacceptable hour. Each time the agent that was replying said they would notify service of this. Each day nothing changed. At no point did they answer my question about the in stock Rams they had. I brought it up over several days. The chat "service" they have is just a lead.collection tool. They only want your name, email and phone, and when you do not provide it they text you at past midnight to wake you up. Here is work for word the last text I replied to them with clearly again asking them to stop messaging me, and believe it or not the reply they sent, again clearly after I requested no reply, and they sent this at midnight not 1am... "Please stop texting me, see if you can get that right. No more replies period from you. No, I'm sorry we appreciate your whatever. No Goodbye. Just never reply here again. Period. You don't need to tell me anything else. " "It has been a pleasure messaging with you. Thank you for using our chat service, and have a wonderful day!" Clearly this dealer doesn't care about it customer service enough to monitor the chat team it employees/uses. If they did they would have seen how awful it was 4 days ago when it read the replies going back and forth and the times they were being sent. Both the replies (useless that don't answer questions, and the time (completely unacceptable and likely not allowed to be sent at that hour) are useless. Also sending a full copy of the chat to the dealer regulator. More
by John
Employees Worked With
Chat Service Team
March 09, 2020
sevice with a smile brought the car in as is was having electrical problems. Vic explained the situation to me with great patience, sensing that I had no idea what he wa brought the car in as is was having electrical problems. Vic explained the situation to me with great patience, sensing that I had no idea what he was talking about. He took the time to point out the problem, explain what he was going to do an how he was going to check the rest of the wiring , not just the problem I was having - all this with a great big smile. An hour later , Vic was back, same great smile - handed me the keys and I was on my way, with a smile on MY face. Thanks Vic , you made my day. More
by tobashee
Employees Worked With
Ben Kepecs, Ed Comsa, Sandro Calzini, Michael Chetty, Diana Herea
February 29, 2020
Bought new hybrid van Andrew B and Chris M were personable, understanding, and patient as we asked questions and bought our hybrid van. It took several months for the facto Andrew B and Chris M were personable, understanding, and patient as we asked questions and bought our hybrid van. It took several months for the factory-ordered van to arrive, but now there is another 2020 hybrid on the Downsview lot, and all the staff have more information about the federal rebate. Thanks for helping us with our new hybrid! More
by SJWells
Employees Worked With
Chris Mascarenhas, Andrew Bishara, Andrew Helmy
February 20, 2020
Ed is honest and fair. I've been dealing with ed for over 10 years. I have alot of respect for how he handles expectations. DIANA YOUR SIMPLY THE BEST Karl reuber 10 years. I have alot of respect for how he handles expectations. DIANA YOUR SIMPLY THE BEST Karl reuber More
by Karl r
Employees Worked With
Ed Comsa, Diana Herea
February 20, 2020
poor work man-ship I brought my 2013 journey in to have a rear heater core replaced. The work was not done. I was told that it was and paid for it. Mr. Chetty when i I brought my 2013 journey in to have a rear heater core replaced. The work was not done. I was told that it was and paid for it. Mr. Chetty when i called to ask why i had no rear heat 12 hours after i got it back said that it was done and i should bring the car back. I left downsview chrysler years ago for the same reason. Now i am out the money and have no rear heat that the windows get so bad that in -4 degree weather i have to have the windows open so that i can drive home from work. Thank you downsview for not changing in 40 years More
by pimpinella555
Employees Worked With
Michael Chetty
February 13, 2020
Bought new Ram Was a great pleaser buying my new Ram, with the help from Jay and Robin. They made me feel like FAMILY. This was the best experience of buy a car/truc Was a great pleaser buying my new Ram, with the help from Jay and Robin. They made me feel like FAMILY. This was the best experience of buy a car/truck that I have ever had buying a vehicle. Looking forward to the future with Downsview Chrysler. More
by Iangiles44
Employees Worked With
Jeyandran Ramanathan, Robin Mathura
January 26, 2020
Fiat Recall and Service Recently, I was notified of a recall for my 2012 Fiat. Diana was organizing the recalls, and in her always efficient way, was able to notify me as soo Recently, I was notified of a recall for my 2012 Fiat. Diana was organizing the recalls, and in her always efficient way, was able to notify me as soon as the parts came in. I was able to bring the car in the next day; have the service done; and feel peace of mind . All this in only a few weeks! Thanks, Diana , and the service staff who seem very approachable and knowledgeable. More
by barb.foerster
Employees Worked With
Diana Herea
December 13, 2019
Amazing Customer Service by Eli Tamam Mr. Tamam was such a helpful and professional sales manager I had a wonderful experience. The sales lady Julia was also amazing. I would definitely re Mr. Tamam was such a helpful and professional sales manager I had a wonderful experience. The sales lady Julia was also amazing. I would definitely recommend Downsview Chrysler to anyone looking for a new car. Sincerely John Ko More
by JohnKo
Employees Worked With
Julia, Eli Tamam
November 27, 2019
Sales Professional I first met Sammy Amer 4 months ago when shopping for 3 city vans. I have been with Team Blue for all things personal and work for 25+ years, but Sam I first met Sammy Amer 4 months ago when shopping for 3 city vans. I have been with Team Blue for all things personal and work for 25+ years, but Sammy worked hard to earn the business. The vans have been great. A week ago, there was a tremor in the force and I drove home in a RAM 1500. Thank-you Sammy, this was a very difficult decision for me and I couldn't be happier. I look forward to working with you again. Boris More
by Boris
Employees Worked With
Sammy Amer
November 12, 2019
Diana is the most courteous and most helpful person ever. And she is the most pleasant . Everyone at Downsview are the most helpful people! We have been a client of downsview almost 20 years. ever. And she is the most pleasant . Everyone at Downsview are the most helpful people! We have been a client of downsview almost 20 years. More
by annie.kaplan
Employees Worked With
Jacob Kepecs, John Guppy, Ed Comsa, Sandro Calzini, Michael Chetty, Diana Herea
