Don Valley North Toyota

SATISFIED CUSTOMER On the 14th of Nov., my wife and I came into DVNT via the Personal Invitation received in the mail. We had previously purchased 2 new vehicles with y On the 14th of Nov., my wife and I came into DVNT via the Personal Invitation received in the mail. We had previously purchased 2 new vehicles with your now used car sales manager Jason Coughlin. As he was not available we were introduced to Joe Zhuo. Joe was a very enthusiastic salesman who made us completely comfortable, offered us beverages and when we explained what vehicle we were interested in let us take one for a test drive. He was able to answer our questions and concerns without hesitation. My wife and I were more than pleased with the way he handled the entire deal If we ever decide to buy a replacement for our Camry we would not hesitate to call on Joe. More

No one cares Left my 2014 Wheelchair Accessible Vehicle for repair, took 8 days to get done. Called many times, no response at all. I need this vehicle to transpo Left my 2014 Wheelchair Accessible Vehicle for repair, took 8 days to get done. Called many times, no response at all. I need this vehicle to transport a disabled family member. 8 days without this wheelchair accessible van, could you imagine the hardship I faced during that 8 days!? More

Toyota Loyalty October 2015 - After a distressful situation with our old Toyota Corolla (2005), we were guided by Josh Kong, who we have known previously from the se October 2015 - After a distressful situation with our old Toyota Corolla (2005), we were guided by Josh Kong, who we have known previously from the service department with good advice. Josh was extremely helpful and took the time to think what the best would be for us. He then introduced us to Catherine Lau (Sales). Catherine left a wonderful impression on us with her caring attitude and her smiling face. She helped us navigate what the best option for us would be and took the time explaining all the steps to secure a lease. We are very happy with our leased 2016 Corolla. She is a great asset to Toyota but more importantly to its customers. Thank you! More

Worst Possible Service Waited over 1 month for a call back for a NAVI part on order. Complained to Marlon Lopez, Guest Services Manager and he took over my file - "please gi Waited over 1 month for a call back for a NAVI part on order. Complained to Marlon Lopez, Guest Services Manager and he took over my file - "please give us one more chance". Unfortunately, I agreed and took the car in for service. Not only did I have to call to see if it was ready but when I got the car home, I discovered the new NAVI system did not work. Sergio D was the Advisor. Doesn't this dealer "test drive" their service work? A total waste of my time! I will never again return to this dealer!! More

Highly recommended Had an oil change for my Rav4, i was pleasantly greeted and shown where to go next. I was in and out in less than an hour on a saturday afternoon. Che Had an oil change for my Rav4, i was pleasantly greeted and shown where to go next. I was in and out in less than an hour on a saturday afternoon. Cheers More

Poor service I recently took my new car in to have tire repaired because I had a nail in it. I made an appointment waited over an hour for them to tell me they can I recently took my new car in to have tire repaired because I had a nail in it. I made an appointment waited over an hour for them to tell me they can't repair it and they don't have the tire in stock. Wouldn't get it until late that day or next day. I had to demand a rental car since I was going out of town and couldn't drive on spare. No one offered it to me even though I have an extended warranty and it is covered. Ended up paying for insurance for rental out of my pocket. Service department way too busy. Not impressed. More

First time buyer at DVN T I bought a Toyota Rav 4 new model 2015. Good interaction with the dealer .She was professional,helpful and listened to all my and my wifes' issues . I bought a Toyota Rav 4 new model 2015. Good interaction with the dealer .She was professional,helpful and listened to all my and my wifes' issues . All in all was a pleasant experience for the first time at DVNT . More

Took my credit card and refused to return it I was looking for a Prius C and posted an ad on local website. A salesman from DVNT Don Valley North Toyota called me in to have a look at a vehicle. I was looking for a Prius C and posted an ad on local website. A salesman from DVNT Don Valley North Toyota called me in to have a look at a vehicle. I went the dealer at around 9:45am and had it look at the vehicle. It was a MY2013 with 40K km. We discussed the price and found that it was just under $1900 below the price of a brand new Prius C. The salesman asked me to present an offer in writing, which I did. He then took my credit card, which he said was standard practice for presenting an offer. He returned to say that the sales manager still requesting the original price for the vehicle. I asked for my credit card back as I felt that it was not a good deal for me. Long story short, they did not return my credit card and tried to force me into a deal. After trying to get my card back four times, I had to leave the dealership at around 11:25am without my credit card (it was a work day, Monday morning). The salesman eventually managed to get my credit card back in the afternoon. He was very apologetic for this entire ordeal (he was an innocent bystander) and he personally delivered my credit card to my house the next afternoon. More

Buying a used car My name is Michelle Johnson and I had just purchase my first Toyota Corolla CE 2011, at Don Valley North Toyota In May 2015. My friend boy and I walke My name is Michelle Johnson and I had just purchase my first Toyota Corolla CE 2011, at Don Valley North Toyota In May 2015. My friend boy and I walked in one Saturday morning and met with one one fantastic of your dealership Sam Francella. Meeting Sam was a blessed. He is the nicest person, who is very caring and take is time to deal with his costumers. Thanks Sam for your wonderful service. Michelle More

Great Dealership I was looking for a car and need a car immediately. I am lucky to find this dealer which is opened until 9 pm on Saturday. I got my Corolla LE, very I was looking for a car and need a car immediately. I am lucky to find this dealer which is opened until 9 pm on Saturday. I got my Corolla LE, very reliable car and great service. More