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Don Valley North Toyota
Markham, ON
239 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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239 Reviews of Don Valley North Toyota
April 16, 2025
Stay away from this location. Their service department is the worst I’ve ever encountered. Had a check up appointment on my new brand 2024 Toyota, and a change of winter tires. I’ Their service department is the worst I’ve ever encountered. Had a check up appointment on my new brand 2024 Toyota, and a change of winter tires. I’ve waited for 4 hours, no one got me one phone call for updates. Called four times, left messages as no one pick up the phone. When I finally picked up the car after 4 hours, I’ve noticed they reused the old muddy dirty plastic bags that I previously had on my summer tires to cover the winter tires. They xxxxed up my car interior. How cheap and crazy can you be to use the same muddy old plastic bags.? They supposedly to complimentary wash the car as well..my car looks as if someone spit on it. It’s stained and dirty. Also inside the car was smelling alcohol. Probably they drink as well. No one talked to me about anything that has been done to the car or to give me an assessment to the check up. They charged you and gives you xxxx. Don’t go to this Don Mills Toyota Dealership. I will never come back and will file a formal complaint. Horrible experience that will cost me extra money to clean the car. Stay away of this place. More
by Michelle
Employees Worked With
Josh Pogue, Insocial Account, Shant Kandilian
March 26, 2025
I bought two cars from DVN and I have been going their to serve my cars. I am very impressed by their excellent customer service from the receiving team to meeting with the assigned Technical Advisor. Servic serve my cars. I am very impressed by their excellent customer service from the receiving team to meeting with the assigned Technical Advisor. Services are always timely and my assigned technical advisor Mr Ching Lai is very helpful and he would explain all the needed services to me and got them fixed in a timely manner. If the wait was too long he would even arrange Uber Rides for me. That’s very thoughtful of Mr Ching Lai. More
by C Fung
Employees Worked With
Ching Lai
March 20, 2025
Timely, precise , experienced experts,. Deliver excellent service. Very satisfied and happy to go to don valley north service. My experience today that was an emergency when I got there a Deliver excellent service. Very satisfied and happy to go to don valley north service. My experience today that was an emergency when I got there already the service manager Zaki was fully aware of the problem and handled it in a professional way. More
by Shahnazkeshvari
Employees Worked With
Zaki
October 23, 2024
[Date: Oct 22, 2024] - The Service Department is getting worse in terms of customer service. I have some issues with their maintenance service and complimentary tire swap package, and instead of increasing worse in terms of customer service. I have some issues with their maintenance service and complimentary tire swap package, and instead of increasing their services, they choose to let down their customers and charge me for the tire swap. - I got the reminder emails from 2 of their Service Dept. agents [Joan Zhou and Hairmary Zekaryas] regarding maintenance service, but after I sent replies to schedule an appointment, none of them confirmed back with me. *** I've had enough of this dealership. If this is how they treat their loyal customers, then I’ll take my business elsewhere and purchase my future vehicles from a dealership that values its customers and provides consistent after-sales support. More
by Purnomo
Employees Worked With
Joan Zhou, Harimary Zekaryas, Albee Lin
October 21, 2024
Just purchased 2023 Rav 4 The sales person was Shuja. He was great! I highly recommend him if you’re interested in buying a used vehicle from Don valley north Toyota. He was great! I highly recommend him if you’re interested in buying a used vehicle from Don valley north Toyota. More
by waynecomrie@gmail.com
Employees Worked With
Shuja Rizvi
October 11, 2024
Thanks to Hameed Chennankunnath in the used car center for excellent service and friendly advice on our mission to find our next vehicle. Dealership was very helpful and accommodating. for excellent service and friendly advice on our mission to find our next vehicle. Dealership was very helpful and accommodating. More
by sebeblainey
Employees Worked With
Hameed Chennankunnath
August 25, 2024
I was very happy with the service of Don Valley North Toyota. All the staff are very helpful and polite especially Andrew Muldita and Nicolas. I definitely will recommend to my friends and co-workers. Toyota. All the staff are very helpful and polite especially Andrew Muldita and Nicolas. I definitely will recommend to my friends and co-workers. More
by Lorna
Employees Worked With
Andrew Muldita and Nicolas- excellent service , Josh Pogue, Insocial Account, Shant Kandilian
July 30, 2024
Our RAV4 started showing the problem about engine rough idling, mis-fired and fuel consunpion 40 litres per 100km on July 20. We went to Don Valley North Toyota on 23rd with an appointment at 9:15am. The idling, mis-fired and fuel consunpion 40 litres per 100km on July 20. We went to Don Valley North Toyota on 23rd with an appointment at 9:15am. The mechanic took our vehicle into the workshop at 10:40am then parked it back outside at 11:20am. When the mechanic talked to the front-desk staff, we overheard that front-desk staff reminding him to check the sensor as our vehicle is still under warranty. We were told that they didn't find any problem. At present, when we start the vehicle every time, the fuel average shows different number from 33 to 99L/100km. We called Don Valley North Toyota and left message to them. We also contacted Weins Group about the problem, we were told by email that someone would be in touch shortly with us regarding on this matter. Up to now, we have not got any response from Don Valley North Toyota about the problem of our Toyota RAV4 2023 as they don't take the problems seriously. You can see that all relpies from them to the rewiews are same words and always ask you to contact customersupport@weinscanada.com which is useless. We will contact related media to look into this matter. More
by Bill
Employees Worked With
SA
June 28, 2024
I writing to express my disappointment contacting Patricia Graham over the lack of response to my previous calls and emails regarding the damage to my car during my recent visit to your facility way Patricia Graham over the lack of response to my previous calls and emails regarding the damage to my car during my recent visit to your facility way back 2023. Despite my efforts to reach out and resolve this matter, I have not received any communication from your end. I already spoke with my service advisor Andrew Mudita and told me to contact Patricia but she didn't return a call or email The damage to my vehicle is a significant concern, and the absence of a response is causing further frustration and inconvenience. I would appreciate it if you could address this matter urgently and provide a clear plan of action to resolve the issue. Please contact me at your earliest convenience to discuss the next steps. I hope we can resolve this situation promptly and amicably. More
by Lindsey
Employees Worked With
Andrew Mudita
