Don Valley North Toyota

WARNING! Poor and slow service. Do not trust the sales agent. It took 1 week for the Dealership to back out a Written deal! Do not waste your time! agent. It took 1 week for the Dealership to back out a Written deal! Do not waste your time! More

I bought my toyota matrix.from DVNT.my sales person Mr Sam Naouakil. I bought my car on my first visit to down valley north toyota, many thanks to Mr Sam. It was a wonderfull experience with him n dvnt. I Sam Naouakil. I bought my car on my first visit to down valley north toyota, many thanks to Mr Sam. It was a wonderfull experience with him n dvnt. I always get answers for my queriesregarding my car.i m satisfied with the service.Additionaly, I could attend an info session about toyota vehicle.Tea cofee and snacks were served.I like the session n service as well.I highly recommend Sam as a sales person.A very helpful n amlable person.thanks D.V.N.T. which was very helpful.i More

After explaining problem to Mr Ray Dhanji and my sales manager , Ray promptly put his hand up in my face (shut up) while I was trying to explain to him and my sales manager the issue. Ray Dhanji was w manager , Ray promptly put his hand up in my face (shut up) while I was trying to explain to him and my sales manager the issue. Ray Dhanji was wrong in his diagnosis , I was right , and here I sit with an electronic key that does not start my 4Runner. They even wanted to charge me over $300 for a new key , when it never worked from day one. Said to me Extended Warranty does not cover lost keys. "What? It's not lost its in your hand " Ray responds " that's the same as not working " What an idiot he made himself out to be, turns out he really is in a position he knows nothing of. Customer Service. I told him a dozen times it's the other key. So they finally sucked up cost of key they replaced, as I produced an email from the first week I had my truck, I had e mailed my sales manager Peter Themelkos about one of the keys not working. So the key they replaced was my working key ,they gave me back my malfunctioning key and sent me away. I tried to explain to Ray and my Sales manager Peter ,that it was the other key that has the problem. That's when Ray threw up his hand in my face. I went and sat down to wait for them to return my truck the SAME WAY I TOOK IT IN ! 2 afternoons wasted because I had to take truck back once parts received new key. Well they now have a 199 km tow to come get my truck! I do not recommend this dealership for service. My sales experience was great though. In the end though it's about getting your money , not giving you service. In the time since I wrote the above review, I've had a phone conversation with the service manager. I've been told they will rectify the problem for me. I hope he's right More

I bought a new 2012 Toyota Yaris and after only using it a few months the HVAC started to smell when turning on the Air Conditioner. I booked an appointment because I knew this location had better facilitie a few months the HVAC started to smell when turning on the Air Conditioner. I booked an appointment because I knew this location had better facilities than some of the other Toyota Dealerships in my are so I went there. Poor people were sitting and waiting in very uncomfortable seating for hours. I saw Paul Tetreault who is a Service Advisor/Assistant Manager? First off he kept calling me Mrs when I told him 3 times I'm a Miss/Ms and NOT married, but that wasn't the problem. Neither was his smug sarcastic and unhelpful attitude. I had an appointment yet he told me I had to wait at least 2 hours to have my car seen (really?) and to leave my car for the whole day (it was raining out, so I said that's weird because I have an appointment, so that would mean I would get to be seen at that time as that is what appointments are for). I said I have a bad smell coming out of my vents, he said he had to take my BRAND NEW car apart to see what's going on. I told him I just wanted them to check the cabin air filter for now. He said I have to leave the car and to expect that every time I come there, with a wry smile again. He was not only full of attitude and not professional but very unhelpful and very rude. I won't go there again. BTW their "updated facilities" that are supposed to be top of the line do not include comfort or even a TV for the poor people that have to wait. There is no real "waiting room" just the "Service Area". Place is not worth driving to so spare yourself the gas. I have also had one friend of mine try to buy a used car there and not one but 2 service people tried to sell her a car they couldn't sell because it was driven by the dealership and each of them try to play it off that it was gently used by one driver. LOL More

I had one flat tire and needed to have it changed. It I had one flat tire and needed to have it changed. It took me TWO HOURS of wait time just for the dealership mechanics to look at my car and put the I had one flat tire and needed to have it changed. It took me TWO HOURS of wait time just for the dealership mechanics to look at my car and put the spare on. They didn't have a new tire in stock (seriously - for a 2012 Toyota Corolla??) and had to order it. The next day I had to come in again to have the spare changed to the new tire. This time, it took me ONE HOUR FORTY MINUTES wait time for that to be done. Basically, two of my evenings were killed, as by the time I got home after spending all that time at the dealership after work, there was no time to do anything else. Total price was over $200. In response to my complaints to the staff for the long wait time, their response was "You are not the only one here". Well, maybe you should hire more mechanics, being the biggest Toyota dealership in Ontario? More

arogant behaviour, unfriendly, unwilling to negotiate price, refused to give counter offer, misleading info. I felt like The dealer insisted on spending all and more money that the insurance company paid price, refused to give counter offer, misleading info. I felt like The dealer insisted on spending all and more money that the insurance company paid due to stolen vehicle that I bought in this dealership. More