Don Valley North Toyota

it wasnt the best service Jackie Ng is the worst employee you guys could ever hire and he made my experience at Toyota completely miserable but your other employees were able t Jackie Ng is the worst employee you guys could ever hire and he made my experience at Toyota completely miserable but your other employees were able to help me out made turned things around More

Big Beautiful Dealership, No Time for Customer Service Took my car in for an emergency service and it was the closest Toyota dealership to where I was. Agnes at reception was cold and clearly had no time f Took my car in for an emergency service and it was the closest Toyota dealership to where I was. Agnes at reception was cold and clearly had no time for questions. Assistant Service Manager Joshua seemed really interested in helping me, but after four hours of waiting for answers, I had to call him for information and was told I would get a call back when more tests were done. I didn't get a call back. At least he told me there was only one more test being run and it should've been done that evening. I returned to the dealership the next afternoon. Agnes ignored my presence in the service line, despite making eye contact with me when I arrived, so I stared at her until she called me over. She told me it was Joshua's day off so I just need to wait for him to call me the next day! She didn't bother asking anyone else about the car. When I insisted I needed my car returned, she held up her hand in my face (!) and made a phone call to her "manager". She continued to speak in Cantonese in front of me, which i found incredibly rude as I obviously had no idea what she was saying. Then she told me to have a seat with no explanation. I had to ask what I was sitting down for and she said the manager will call Joshua and let me know the status. Agnes left after that and twenty minutes later, I asked another receptionist what was going on and she said no one knew. I had enough of the lack of service at this point. Thankfully Assistant Service Manager Billy helped (he called me on the phone not even knowing I was sitting 20 feet from him!). Billy was friendly enough, even though it was obvious he didn't know anything about my car issues and had no answers. Just glad I got my car out and I don't have to go back to DVNT. Beauty of a dealership though! Never seen anything like it! Just too bad about the lack of customer service. More

Disrespect and refusal to return credit card and DL Having previously purchased 2 cars from DVNT, I went in today to get a used Sienna. The salesman showed me a 2014 basic van with >67,000 kilometers. W Having previously purchased 2 cars from DVNT, I went in today to get a used Sienna. The salesman showed me a 2014 basic van with >67,000 kilometers. When asked, he said the middle seats could not be removed; I showed him how to do this. He did not know his product. With this mileage, the van was out of its overall warranty and almost out of the drive-train warranty. OK, give me a reasonable price break. I believed the asking price of $27,888 for a used, very basic, well-used van was too high. The salesman asked if I would take $27,500, and I explicitly said no, I would not consider a price reduction of $388. I wrote down an offer, as requested, and he asked for my drivers license and credit card to secure it, but stated it was too low. I said no to the request for the credit card and DL until he and I agreed on a price. He would not budge below $27,500 but said he was going to take my signed offer to the General Manager. He left the room and returned shortly thereafter saying the GM had accepted my offer but he needed the CC and DL to secure the deal. Deal, right? Wrong! He left the room with my DL and cc and returned shortly thereafter with a counter offer of $27,500, but without my credit card or DL. What! I already told him no, but where were my DL and cc? Who had them; he did not? What was DVNT doing with them? And why was I was told we had a deal, which is why I gave him my cc and DL. I then asked for the return of my DL and CC, but he flat out refused. I asked several times for their immediate return but to no avail. NOW that he had my cc and DL (somewhere), he wanted to discuss the price! After my refusal to budge on my offer, he then phoned the GM with my initial price. During his conversation, I more than once in a very firm voice reiterated that I wanted my DL and CC returned. Shortly after he hung up, the GM came into the room with my DL and CC stating he heard I wanted their return. The GM and I came within $300 for a price, but then he stated that some people do not bargain prices at all! What! That insult was the final straw. I politely left stating I would not buy any car from them. To assure you I was a serious buyer, after leaving DVNT, I immediately went to another Toyota dealer and purchased a nice 2016 Sienna for much more than $2,000 less than what DVNT was asking, and from a very respectful and honest sales representative/product adviser. Negotiate prices, people! Shop around. More

Bad service I asked for a salesman to give me a price and the lady told me that the price are showing on the car. What kind of the service is that? I was driving I asked for a salesman to give me a price and the lady told me that the price are showing on the car. What kind of the service is that? I was driving a Camry and would like to switch some small car. And definitely they don't want a business. I will never go back to this dealer again :( More

I've become a number I used to have a great service manager that treated me like gold, so I actually bought another Venza at DVN so I could still have him look after me. I used to have a great service manager that treated me like gold, so I actually bought another Venza at DVN so I could still have him look after me. Unfortunately he has left DVN and this time my experience was quite different. I've become a number. I had an appointment booked for Remembrance Day, which turned out to be a very busy day, which I understand. 3 hours to get my tires changed. ok. What bothered me was when I went to pay and claim my car, the woman at the desk just gave me the keys and pointed to the door. When I couldn't find the car and went back in, they brought it to me. I didn't like being sent out the door and told to hunt for my car. At least next time I will know where to look. More

Engine Block Cracked Went for my oil change and they advised on the bill that they topped up all fluids and a month later there was no coolant in my car which caused my en Went for my oil change and they advised on the bill that they topped up all fluids and a month later there was no coolant in my car which caused my engine block to crack on my Toyota Corolla. I called them to complain and they tried to give me all kinds of reasons that was BS. No one from the owner to management called me back after I left numerous messages. I have never been back and will never go back. I do not recommend this dealership at all! More

Long wait on Oil change I was told by a polite service rep. to wait for one hour and 15 mins. which is already a long time for oil change but then it took two hours to comple I was told by a polite service rep. to wait for one hour and 15 mins. which is already a long time for oil change but then it took two hours to complete the service More

My experience with the sales person Jeanete. I went to DV North Toyota to respond to the promo sheet I received in the mail. I had called a made an appointment to see a person about the ad which I went to DV North Toyota to respond to the promo sheet I received in the mail. I had called a made an appointment to see a person about the ad which stated about a new car or leasing a new car etc. At that time I was leasing a 2013 Matrix Toyota and the lease wasn't really up for another year. I was leasing it at DV North Toyota. I was just there to inquire about the flyer without any real intention of leasing a new vehicle. This is how convincing and good a sales person Jeanete is. 2 hours later I am signing on a new leasing contract for a 2016 Toyota Prius C with a full electronic package. When I went to pick up the new car, she was very kind to inform me about all the features of the Prius C. Needless to say, she was very convincing and now I have a new car. Recently she called to ask how I was doing. She also informed me that the previous car I had - the Matrix got sold! I hope they sold it for a good price, as I keep my cars clean, and low mileage at that. She is a true gem! More

Very happy customer. My experience here was wonderful. soby joseph took the time to show us many cars. He was not pushy and had a ton of patience with me. This would be my My experience here was wonderful. soby joseph took the time to show us many cars. He was not pushy and had a ton of patience with me. This would be my first time buying a decent car. I'm a matter of 24 hours after finding the car I loved it was ready for pick up. I'm so happy soby Joseph listened to exactly what I needed and provided that and more. If you go there I highly recommended you ask for soby. He's a great host and a wonderful person. Thank you don valley. More

$4000 worth of repairs within 6 moths First they pulled the bait and switch...sold me a car that was "already sold" then tried every line in the book when I told them I wanted my down paym First they pulled the bait and switch...sold me a car that was "already sold" then tried every line in the book when I told them I wanted my down payment back. They finally talked me in to a higher mileage vehicle of the same model (Scion TC) and told me it was in great shape. I even purchased an extended warranty for $1700 for piece of mind at theit recommendation. At my first service (Mr. Lube) they informed me that I had NO ENGINE AIR FILTER, NO CABIN FILTER and a battery in such bad shape they wouldn't even hook it up to test it. Within seven months from the purchase date, I'm told by another toyota dealership that the clutch is extremely worn and needs to be completely replaced for a cost of $2200 plus tax. Remember that $1700 warranty I got? Doesnt cover jack xxxx. Don't go to don valley north toyota for anything. At all. Please spread the word so others don't get ripped off as I did. More