Don Valley North Toyota

Loyal Customer As a loyal customer of this dealership, I give a 5 star rating for excellent customer service and quality service I always received from all staff. Re As a loyal customer of this dealership, I give a 5 star rating for excellent customer service and quality service I always received from all staff. Rest assured I will continue to patronize your company to service my car. Salvador More

Top Notch Service! The maintenance service of our 2 cars was done completely, promptly and at a reasonable cost. Our Service Advisor, Vincent Wong, was very friendly and The maintenance service of our 2 cars was done completely, promptly and at a reasonable cost. Our Service Advisor, Vincent Wong, was very friendly and courteous, and facilitated our service very effectively and efficiently. Kudos to Vincent and his maintenance team! More

Awesomeness Awesome, thank you for being nice to us towards purchasing my new car. It is very enjoyable time to negotiating with Silke, she is a very nice lady Awesome, thank you for being nice to us towards purchasing my new car. It is very enjoyable time to negotiating with Silke, she is a very nice lady to talk to when we bargain the deal. Overall is awesome time time toward our purchase my vehicle. Thank you! More

New Highlander It was a pleasure working with your salespeople. The person dealing with us was knowledgeable and provided us the required information. I will recomme It was a pleasure working with your salespeople. The person dealing with us was knowledgeable and provided us the required information. I will recommend him to my friends, More

Good salesman At Toyota Don valley i was giving the greatest customer service by a friendly, nice and professional gentleman . when i was getting disappointed my sa At Toyota Don valley i was giving the greatest customer service by a friendly, nice and professional gentleman . when i was getting disappointed my sales person told me about the benefits of having a Toyota as to other models which i research and found out to be true. i got the best car with all the features i requested.. my baby is a corolla 2015 sport edition and i love it so much.. thanks hameed all friends are getting their cars from you More

Good customer service. We went to this dealership last Saturday, found the salesperson to very friendly and very helpful. He showed us the car, test drove it liked it and p We went to this dealership last Saturday, found the salesperson to very friendly and very helpful. He showed us the car, test drove it liked it and proceeded to put an offer. The salesperson and the manager were very courteous and accommodating. We would recommend our friends to go to this dealership . Thank you for your help. The More

Customer Service I had gone to this location for an oil change and to check the back camera because it was not a clear view, but the camera was working. Once I had rea I had gone to this location for an oil change and to check the back camera because it was not a clear view, but the camera was working. Once I had reached the location I had asked the customer service representative if fixing the camera was covered in the warranty. He did not answer my question and was being very rude. After I had asked how long it would take he said " I don't know" and I asked approx will it take an hour he said "ya maybe". After waiting for an hour I had realized that the technician had seen the car and my car was waiting outside for 30 mins. But this employee did not acknowledge me in letting me know that my car was ready. After 20 mins he had called me up saying they had ordered the parts for the car. Again I had asked how long it will take and if it was covered in my warranty. He failed to answer me again and was really rude towards me. He just showed me the invoice and told me to read it in a rude manner. He was very unprofessional with the way he answered my questions. Again I asked how long it would take, his answer was " I don't know". I had asked him to add my cell phone number to the file so that they could contact me after the work was done but he said : I cant, I closed the system" and I told him I will not answer my house phone, he said that he will leave a message but I told him to add my cell number just in case. After I told him the number he said " ya I have it" in a rude manner. He was very unprofessional in they way he talked to his customers. He did not take time to find out how long it would take to fix my car but instead he said I don't' know for all the questions I asked him. Not only that but he was very rude in manner. He gave me the vibe that he was not customer service friendly, He also did not have a name tag on him, therefore I did not know his name. My overall experience was very bad and unprofessional. More

Disappointing Customer Service We bought a 2014 Sienna XLE from them, which included a third party navigation system. After 2 months, the controls on the steering wheel that contro We bought a 2014 Sienna XLE from them, which included a third party navigation system. After 2 months, the controls on the steering wheel that control the audio and handsfree phone, stopped working properly and I approached the dealership to fix the problem. The first time, they replaced the module, as the car was under warranty (we had taken extended warranty). The following year, I approached them again with the problem and this time they replaced the module with the original system that came with the car on my request. They kept the navigation system and since then I have not heard back with respect to any compensation or how they plan to deal with this incident. Very unhappy with the way this was dealt with and would not buy a car from them again because of the lack of customer service and diligence expected in this matter. Thanks to Joshua in service for his efforts, but wish he would have taken more concrete steps to deal with this problem effectively. More

fully satisfied customer sales consultant jeanete is great and amazing good customer service its beyond my expectation!!!she's so friendly and know what the customer want and sales consultant jeanete is great and amazing good customer service its beyond my expectation!!!she's so friendly and know what the customer want and needs totally recommended DVNT and ask for jeanete she's very helpful and offer good rates just to satisfy the customer job well done!!! More

Convenient for service; but sub-standard I've been servicing my vehicle regularly at Don Valley North Toyota for over seven years. Generally they've been competent but I've noticed that rece I've been servicing my vehicle regularly at Don Valley North Toyota for over seven years. Generally they've been competent but I've noticed that recently, they've started to make many mistakes. Nothing catastrophic, but annoying nevertheless. It's usually little things like not remembering to program the TPMS (this happened twice in a year, at each seasonal tire change), installing the cabin air filter incorrectly so that it was bent and just jammed in, and installing the brakes incorrectly so that they made a loud clack whenever you hit the brakes (the brakes themselves still worked correctly; the noise was just annoying). More