Don Valley North Toyota

Upsell on services On basic "maintenance service", they wanted to do a full brake service, when last visit they did a brake service. Said my brakes were rusty, and that On basic "maintenance service", they wanted to do a full brake service, when last visit they did a brake service. Said my brakes were rusty, and that the rusty rotor is damaging my brakes. They wanted $200 to do rotor machining which they did last time and rust came right back. Advisor didn't even know I did brake work with them the last visit before making the recommendation, and then even after looking it up, persisted on how my brakes need all this work. If I got some of the brakes fully replaced, pads and rotors last time, and some others machined because "it was rusty" I refuse to believe that 5k km later they need all this service again. Either the product is flawed or the advice is. I assume this behaviour is just the way they do business there. And fuel injector service was recommended because... it's better than not doing it. TLDR, cannot trust service for actual customer advice; just an exhaustive menu of what could possibly be done. Also, their service said my prius would get 5w20 oil, they put in 5w30, and the manual says to use 0w20. And they never explained any of that to me. More

I will never go back So disappointed, they are liars, they told me,i needed an expensive repair, i got 2 more opinions, they said nothing was wrong with my car. I So disappointed, they are liars, they told me,i needed an expensive repair, i got 2 more opinions, they said nothing was wrong with my car. I feel they tried to defraud me And i plan on escalating my complaint Only reason i rated them,1 point is i cant rate them as 0 More

Excellent service The professional, friendly manner of the team of people at Don Valley North Toyota is super.Many thanks to sales, William Liu. He is awesome and very The professional, friendly manner of the team of people at Don Valley North Toyota is super.Many thanks to sales, William Liu. He is awesome and very professional. excellent service! More

Good service. But.... David Tafaro is very good in explaining the services of my Rust , fabric, paint protection warranty. If it is Lifetime warranty for the rust proofing David Tafaro is very good in explaining the services of my Rust , fabric, paint protection warranty. If it is Lifetime warranty for the rust proofing. I have to pay 45$ every year for my Rust proof warranty check ( does not include any fabric/ leather, paint checks). The fabric/leather protection is only done once on the leather/fabrics and goodbye/no more.. The paint protection is only for paint faded with bird droppings. it does not cover stone chip paints. The Rav4 paints is so thin that it chips off from the elements compared to Honda paints (much better quality paints compared to Toyota). When you buy Rust , fabric , paint protection, make sure you know the real warranties covered, because the product advisor and the service advisor do not jibes with their words. A 10 year rust proof protection does not need to be check annually, ( so how do we know if we need to have rust proof check ? Crazy) While a lifetime rust proof protection needs a yearly check up for $45.( this is a total reverse policy of the 10 year protection) After the rust proof check. I got the statement, but was not told whether what was done on my Rav4. I checked the underside, But never saw any new spray. So the $45 is for nothing.( better get a third party yearly rust proof for 60$). The Dealer's Car wash machine is so poor quality ,it dirty your car than cleaning .. The Aeroplan points I was told would be credited after 3-4 weeks. I am checking this. More

Awesome Deal, Easy Transaction, And Then - Nothing. We purchased a 2008 Rav4 from this dealership from their used car department. Great car, great price, delivered on time, cleaned inside and out. And We purchased a 2008 Rav4 from this dealership from their used car department. Great car, great price, delivered on time, cleaned inside and out. And then, the real adventure started. The car was delivered with one, not two, keys. The salesman indicated that one of their car jockey's misplaced it, but not to worry - if they can't find it, they'll get us another at no cost. I followed up week after week with the salesman, and he never responded to any phone calls, voicemails or even text messages. Then came an amazing day - the key was ready for pickup! Arrived at dealership, was directed to the parts department, they told me that 1) They had no key in stock and had no idea about what the salesman was talking about, 2) I would have to pay for the key, which was almost $400.00, 3) I would have to make an appointment to have it programmed, IE - come back when they have an opening and 4) I would be charged for the service on the vehicle. Finding this oddly unacceptable, I talked to a manager. He said they would straighten things out. Weeks went by, more voicemails and emails ignored. So I started contacting other managers at Don Valley North. Still no reply. I finally emailed the General Manager of the entire dealership, explained the situation to him, and received an email in response within 4 minutes. Eventually, arrangements were made to have the key delivered to another dealership closer to me to have the work done. However, when the key was delivered to Yorkdale Toyota, no one told the other dealership why a key was dropped off. More waiting, emails, phone calls, etc (lather, rinse, repeat). The day eventually came when all the planets properly aligned, politicians stopped telling lies, lawyers actually took money out of their own pockets, the hole in the ozone layer almost closed and I finally had a key in hand that fit my car. Bottom Line: If you need an extra key from Don Valley North Toyota, you will need to contact at least one salesman, two different parts departments, six managers from two different dealerships, one service advisor and two bored-sounding receptionists. You will need to write nine emails, send a minimum of 10 text messages and leave nine voicemails, and then, last but not least, have the work done somewhere else more convenient to you. Not to mention that the entire thing will take, from start to finish, about ten weeks - time that will be filled with anxiety, nail-biting and watching what is left of your hair turn an entirely different shade of gray. All that aside, we certainly do love the car. And, because of the effort required to finally get the key, we've had it bronzed, insured for a lot of money and finally had it stuffed and mounted over our fireplace mantel. More

Mr. Jeffrey Pingol is for sure AMAZING. Jeffrey and the rest are all of big help.Mr. Pingol really gave me the best deal i can get.All are so friendly. Jeffrey was so helpful and friendly. Jeffrey and the rest are all of big help.Mr. Pingol really gave me the best deal i can get.All are so friendly. Jeffrey was so helpful and friendly. thanks GUYS. More

Great People Selling Great Cars! We were given quality service from the moment we walked in. The first person we had an appointment with was not immediately available so Anthony Silva We were given quality service from the moment we walked in. The first person we had an appointment with was not immediately available so Anthony Silva stepped in to help us with the vehicle we were interested in. The vehicle was priced very reasonably, in fact, lower compared to other dealerships. We test drove it and made a decision right there and then. Anthony himself inspected the vehicle for us and pointed out some spots that still needed to be done. He went out of his way to make the whole process more convenient for us and even gave us a few perks! The people we dealt with in the dealership were courteous. More

cooperation the car that offered to me was very reasonable , he explained so clearly and correct,he was very friendly and he spend a lot of time too leading me. the car that offered to me was very reasonable , he explained so clearly and correct,he was very friendly and he spend a lot of time too leading me. More

From 2000 Honda Civic to a 2017 Toyota Prius C This dealership was suggested by my family when I was in the market for a new car. I was only looking at what was available at this dealership, but e This dealership was suggested by my family when I was in the market for a new car. I was only looking at what was available at this dealership, but ended up purchasing a Toyota Prius that very evening. This was largely due to the sales representative Joe Brancato. He first listened to what I was looking for and then showed me the different models that would be suitable to what I needed, answering all my mundane questions about how the windshield wipers are turned on, how the lights work, windows, heat, A/C etc. Of course he mentioned all the other features of the 2017 car that I was purchasing, but concentrated on the features that were important to me, answering the same questions in full. More

Good Job! The sales person, Joe Brancato, was very helpful and nice. He had helped me, to find the RV4 car. I have purchase the car and founds it is good. The sales person, Joe Brancato, was very helpful and nice. He had helped me, to find the RV4 car. I have purchase the car and founds it is good. More