Don Valley North Toyota

Excellent Sevice amazing service. Everyone was so willing to help. Will always be going back to this dealership. These guys know customer service. Awesome establishmen amazing service. Everyone was so willing to help. Will always be going back to this dealership. These guys know customer service. Awesome establishment. I will be buying my next car here for sure. More

Service Department can't be trusted at DVN Toyota I will preface this review by saying this was the worst service I've ever received anywhere. I left DVN lied to and disrespected. As a 20-year custom I will preface this review by saying this was the worst service I've ever received anywhere. I left DVN lied to and disrespected. As a 20-year customer of Toyota, my confidence in the company and dealership has been shaken. My Toyota vehicle is less two years old and still under warranty for another year. When I developed a "knocking" sound in my suspension, I naturally took it to DVN - where I leased the car from - for service. I spent four hours at the dealership, which included paid service for an oil change. After a few hours, I drove around the block with the shop's foreman to identify the problem. He heard the problem himself. I was told a part of the suspension would need to be replaced (an arm) under warranty at no cost to me. I returned Monday to have the part replaced, which took another half-day to complete. It was recommended by my service advisor, Dennis, that I needed a wheel rotation for $119. I declined the service. A day later, the noise returned. I attempted to contact the service manager to find a way to proceed. The problem wasn't fixed and I had already dedicated nearly 10 hours to the situation. All my attempts to contact the service manager - phone messages, emails - went unanswered. I booked a follow-up service appointment and proceeded to take my car back in to have this resolved once and for all. I met my service advisor - Dennis - for the third time in three weeks. I told him that I couldn't afford to spend anymore time waiting, and that I would need a courtesy car while they figured out the problem. He obliged. I also mentioned that I had noticed a burning smell emanating from the bottom of my car, and that I wasn't sure if it was related or not to the suspension. He started a work order, and I was on my way. The next day, I received a call from Dennis. He told me that a stone was discovered in the suspension. The foreman took the car out for a drive and concluded the problem was fixed. The burning smell was caused by a plastic bag getting caught in my exhaust pipe directly underneath my car. He quoted me $130 to have it removed! Which not-so-coincidentally happens to be the same rate for one hour of labour by a technician. I declined this outlandish amount to have a plastic bag removed. When I returned to the service department to pick up my car an hour later, Dennis was there once again. He proceeded to place the rock in front of me. "Am I supposed to keep this as a souvenir?" I asked. There was no work order to sign. He then proceeded to ask me for $65 to pay his technician. "For what?" I asked. Dennis explained that the stone wasn't related to the initial suspension issue that caused me to bring the car in in the first place. I scoffed at him, saying that wasn't true at all. I suggested we call it even, considering I had spent 12 hours getting this issue resolved. Toyota - If your time is money, then I hope you can appreciate that mine is too. Dennis grudgingly agreed and tossed me my keys. His final words: "don't come back for repair, come back for service." A fitting tribute to an encounter where the bottom line far exceeds the notion of quality customer service and care. When I got home, I looked under the car to find a plastic bag dangling from the mid-exhaust. Yes, it was caught, but a simple tug would have removed 90 per cent of it. Leaving it there could only be construed as a spiteful act toward someone who wasn't willing to play - or pay - the game. Keep in mind, I did pay for oil-and-filter service upon my first visit. I filed a formal complaint with Toyota head office a week ago. I never heard back. Please be aware that the service department at DVN is solely concerned with their bottom line. They will try to recommend and upsell service at any and every turn. Their goal, in my opinion, is to try and get you to spend as much money as possible on every visit. I believe as a customer I have the right to decline service, especially service presented that I don't need or would have to pay an unnecessary premium for. And I don't believe I should be disrespected or undervalued as a customer because of this. DVN Toyota - give your head a shake. Start treating your customers honestly and with respect. Do the job right the first time and only recommend work that needs to be done. Start charging reasonable prices for parts and service. And for heaven's sake, remove a plastic bag in good faith because you value your customers and genuinely want to provide good service. Your future business model depends on it. More

Friendly speedy service! We have been dealing with Josh for our last few visits and we are very pleased with his manner and attention to detail. We've dealt with DVNT for the We have been dealing with Josh for our last few visits and we are very pleased with his manner and attention to detail. We've dealt with DVNT for the past 10 years, even though it is 4 hours from our home - we do have dealerships closer but much prefer DVNT! More

Purchase of new Camry Tony and staff were courteous and very professional. The car was ready when promised . We didn't experience any negative vibes and would recommend thi Tony and staff were courteous and very professional. The car was ready when promised . We didn't experience any negative vibes and would recommend this dealership. More

GOT NEW EXPERIENCE FROM THIS DEALERSHIP Sam Li, he is a good sales person, this is my 1st time went to this dealership and he make me feel friendly, professional and patient, he explained a Sam Li, he is a good sales person, this is my 1st time went to this dealership and he make me feel friendly, professional and patient, he explained all the details for what I want to know. Finally I got a Toyota 2018 C-HR and I feel really satisfied so far. More

Do not look for Simon or even buy a car in this dealership POOR EXPERIENCE I HATE THIS DEALERSHIP.. Sales representative: Simon Lam First I tried to bring my car to service to fix my speaker, they told POOR EXPERIENCE I HATE THIS DEALERSHIP.. Sales representative: Simon Lam First I tried to bring my car to service to fix my speaker, they told me I am out of warranty and asked me to go home unless I pay for it. I went home and checked, I purchased extended warranty and it should be covered with no cost. I spoke to the sales Simon and asked why service department did that to me. His response "too bad, it happens..." What kind of response is this? Ive been driving the car with no sound for over a month now. Is this reasonable?!?! Not to say their financial agent screwed up my ownership change last year. I already hate and feel very uncomfortable coming to this dealership. We spoke with our sales Simon two weeks ago and verbally agree to come back Today to return the car. now im here and SIMON said we did not confirm the date to return car and I should make an appointment. So the time we spent in the dealership was useless. Why didn't he tell us we have to make appointment two weeks ago? Why didn't he call us to confirm the date and time to do the return procedure? I do not work in this industry and I do not know the procedure. I then asked for manager to speak to but the rude Indian reception just gave me bad attitude and said no manager in the office...are you kidding me? This is totally ridiculous and I am still in the dealership waiting . VERY VERY DISAPPOINTED !!! I'm glad my lease is over and don't have to come back to this dealership and deal with Simon again ... More

Excellent Service! Fantastic, professional, friendly and efficient service! Our sales person, Hameed, was patient and knowledgeable, and answered all of our questions. T Fantastic, professional, friendly and efficient service! Our sales person, Hameed, was patient and knowledgeable, and answered all of our questions. Top notch service from start to finish! If you are in the market for buying a used vehicle, ask for Hameed. You will be glad you did! More

Bought new, maintained here since 2004. 2004 Toyoto Camry SE, bought new from DVNLT. Five years ago we moved an hour drive away, and the first nearby Toyota dealer I went to for a simple ser 2004 Toyoto Camry SE, bought new from DVNLT. Five years ago we moved an hour drive away, and the first nearby Toyota dealer I went to for a simple service started listing all the things I MUST do right away - brakes, hydraulics, transmission, etc., etc.. Of course I only had done what I went there for - the service - but now I prefer to go back to DVNLT every time I need work done. I just do not trust a dealership that is not owned by Toyota. Be realistic, EVERYBODY upsells, Toyota is no different. The place I have my tyres changed twice a year tries every year to tell me I need new tyres - but you have to be intelligent about these things and say no when no is the right answer. It is your car, you make the decisions. I once tried to save money having after-market brake parts installed, within three months they were quite worn and the discs were warped. Back to DVNLT to have all the work done again, no problems since. But I learned an expensive lesson. I trust DVNLT, they are owned by Toyota and they make sure the parts are correct and that they are replaced if defective. And the work is done right every time - in 13 years with the same reliable car I have NO complaint about any parts installed or work they have done. More

Upsell on services On basic "maintenance service", they wanted to do a full brake service, when last visit they did a brake service. Said my brakes were rusty, and that On basic "maintenance service", they wanted to do a full brake service, when last visit they did a brake service. Said my brakes were rusty, and that the rusty rotor is damaging my brakes. They wanted $200 to do rotor machining which they did last time and rust came right back. Advisor didn't even know I did brake work with them the last visit before making the recommendation, and then even after looking it up, persisted on how my brakes need all this work. If I got some of the brakes fully replaced, pads and rotors last time, and some others machined because "it was rusty" I refuse to believe that 5k km later they need all this service again. Either the product is flawed or the advice is. I assume this behaviour is just the way they do business there. And fuel injector service was recommended because... it's better than not doing it. TLDR, cannot trust service for actual customer advice; just an exhaustive menu of what could possibly be done. Also, their service said my prius would get 5w20 oil, they put in 5w30, and the manual says to use 0w20. And they never explained any of that to me. More

I will never go back So disappointed, they are liars, they told me,i needed an expensive repair, i got 2 more opinions, they said nothing was wrong with my car. I So disappointed, they are liars, they told me,i needed an expensive repair, i got 2 more opinions, they said nothing was wrong with my car. I feel they tried to defraud me And i plan on escalating my complaint Only reason i rated them,1 point is i cant rate them as 0 More