Don Valley North Toyota

Stay away from this dealer Dishonest Dealer, When this dealer sold me the extended warranty, the sales told me the coverage is the same as the regular warranty, but it's actual Dishonest Dealer, When this dealer sold me the extended warranty, the sales told me the coverage is the same as the regular warranty, but it's actually not true, there are tons of parts are not covered which you have to under standard cars and read the whole ECP agreement to figure out. And the dealer claims their sales had fully explained the coverage. And my ECP was deactivated at this dealer without my knowledge. And Service is poor as well, one time, they gave me estimate of 3 hours service but eventually made my waited for more than 7 hours. By the way, their hourly labor rate is higher than other dealers. Their shuttle driver is not familiar with the road, will drive you around to pick up other customers where drop you first is more efficient. Final words, Stay away from this dealer and don't by ECP. If you do want a Toyota, check other dealers first. It's very hard to negotiate the price with this dealer. This dealer won't go below invoice price + 8%. When others might do invoice price + 6%. Service quality is poor as well. I had them fixed a windows rubber frame (loosing when open the window) last time and 2 weeks later, after a rain, the problem came back. More

An excellent dealership and people! I've dealt with this dealership since I purchased a new Prius in 2012. Always got excellent service and advice from them during this time. I just purc I've dealt with this dealership since I purchased a new Prius in 2012. Always got excellent service and advice from them during this time. I just purchased a 2018 Hybrid Camry with the amazing assistance of sales consultant Jeanete Maalouf. She was very patient and got me the deal I needed. I know I'll always get excellent advice and service from this dealership. More

Excellent service once again! Second time I had to bring the car for a computer related problem. I was very worried about this and immediately contacted Billy who assisted me a few Second time I had to bring the car for a computer related problem. I was very worried about this and immediately contacted Billy who assisted me a few months ago. He took the time to explain in detail what was going on and most importantly, he resolved the situation. In addition, when I picked up the car, although it was past his work day, he was still in his office to personally explain everything again. This is excellent service! Thanks Billy, your work ethics are amazing! More

Dishonest, Overpriced Dealership I'm not sure how DVN toyota gets all these good reviews but it seems, they act friendly while ripping the crap out of you, being dishonest and chargin I'm not sure how DVN toyota gets all these good reviews but it seems, they act friendly while ripping the crap out of you, being dishonest and charging you a premium. Based on recent car purchase at DVN toyota, DVN toyota has certainly gone downhill and is the place to stay away. They overcharge on prices (I estimated I pay at least $1500 for an entry-level compact car) and they are always pushing people to give them good reviews. The facility is nice and very big with lots of staff, but someone has to pay for that, right? So ya every interaction with a PA, is about upselling and buying lots of stuff you don't need. And also being dishonest to rip you off. Stay away More

Thanks Peter NG My name is Nadeem last couple of weeks I was looking for toyota prius used car. Online I checked this place and find 2014 Toyota prius car I contact o My name is Nadeem last couple of weeks I was looking for toyota prius used car. Online I checked this place and find 2014 Toyota prius car I contact online to get some information and next morning I call before I get any response of my online request. I talked one of the sales representative name Peter NG he gave me the all detailed information . After the conversation with Peter I plan to travel Ottawa to Toronto. Next morning when I was there at 8:30 am Peter was there before time to welcome me . long story short in each step he helped me to make a deal possible . my experience to visit DVN Toyota is really excellent. Today I also received a call from Peter NG to know all about my driving experience of my toyota prius 2014 while going back Toronto to Ottawa. I am very happy with my deal. Nice experience to visit this place DVN Toyota. With my experience I recommend this place . in last I give all credit to Peter NG he is really hard working honest and a excellent professional sales acociate . Thank you very much Peter. if someone visit this place please don't forget to ask about Peter NG More

Good sales person it was a very pleasant experience and good sales person. I recommend this place.Glad I bought a new vehicle from Don Valley North Toyota it was a very pleasant experience and good sales person. I recommend this place.Glad I bought a new vehicle from Don Valley North Toyota More

Hassle free car purchase I purchased a used Corolla from this dealership. I met Tony Cao a polite and patient salesperson. He treated me respectfully throughout the deal a I purchased a used Corolla from this dealership. I met Tony Cao a polite and patient salesperson. He treated me respectfully throughout the deal and created a relaxed atmosphere. He explained well about all the details and did his best to answer all my questions. I was so comfortable with my choice with no pressure and made a fair deal. What I did not like was detailing. The car was not cleaned and seats were not vacuumed. Although Tony took care of that and took the car to the detail shop again, I was not happy with that. Overall good experience. I can not believe that I got my car with no hassle. I have no hesitation to recommend Tony to anybody who looks for a car. More

Excellent Experience. This is my second vehicle I have purchased from Don valley North Toyota.The first car I purchased two years ago.I had an accident,So I went to buy ano This is my second vehicle I have purchased from Don valley North Toyota.The first car I purchased two years ago.I had an accident,So I went to buy another one.Because of my First experience I went back to Don valley North Toyota.Shan Manojkumar is a great sales person.He gave great information and advice to select for my need and convenience.Also the excellent information for the finance and warranty by sales manager Jayden Park. More

Dishonest business practices - don valley Toyota - WIEN Went to source a 2018 Toyota RAV4. Called ahead to book a test drive. Dealership was empty. Only one other customer with their family. Dealership rece Went to source a 2018 Toyota RAV4. Called ahead to book a test drive. Dealership was empty. Only one other customer with their family. Dealership receptionist were polite and friendly. They are the only honest staff we encountered. Salesman Ralph was initially very polite and professional. I explained my ask. Provided ID and test drive the vehicle. He was very knowledgeable about the product. When we completed the test drive and returned to the dealership then I ran into major headaches. Wish I had left at that point. After 1hr of asking for a quote I gave up. The dealership staff started playing games. Clearly deceptive marketing practices. Very dishonest negotiations. I do not have time for this. The reason is that Don Valley Toyota is not registered with OMVIC due to deceptive marketing practices. 1. Consumers are entitled to full disclosure of a vehicle’s past-use, history and condition as well as all material facts that could otherwise change the mind of the consumer entering into the contract. (Dealership Refused to provide full disclosure of material facts to customers.) 2.If an advertisement includes the price of a vehicle, that price must include all fees and charges the dealer intends to collect. HST and licensing (actual cost of vehicle registration and plates) do not have to be included in the price so long as the ad clearly states they are not included. (Dealer Refused to provide quote and full disclosure of costs. Insisted build sheets (online estimates are quotes; they are not.) 3. There is no consumer law that covers private transactions. If something goes wrong, you’re on your own. (Don Vslley dealership network (WEIN group) has had most of its OMVIC registration cancelled due to the above abuse. Tried to obtain a quote and order a RAV4. Got a test drive. Then the games began when I asked for a quote. I Provided all the material facts, term of lease, deposit, color trim features etc. Instead of prices and a quote to order a vehicle I received a Complete runaround. Avoid this Toyota dealership at steels & Victoria park. Do not waste your time with dishonest trade practices. No transparency. No legitimate above board dealing. Just crude used car salesmen flogging mid-year products. Terribly disappointed. Have purchased two vehicles from Toyota and two from don valley Lexus previously. Declining practices. Would avoid this dealer and the brand. Avoid. avoid. Avoid. Go anywhere else your choice. More

The dealer and its many staff made our purchase very satisfy The price of the car was very competative and the salesman Hameed was able to improve apon it. The car was in excellent driving condition. Hameed an The price of the car was very competative and the salesman Hameed was able to improve apon it. The car was in excellent driving condition. Hameed and others showed us where everything was and explained the car features very well. He was able to give good prices on extras like rust protection, sensor installation and extended warranty protection snow tires and rims, protector tape for the hood. The dealer spent alot of money fixing a hazard switch after we took possession because it was integrated with other electronics. The dealer replaced the brake fluid at our request even though we purchased the car before it was three years old. The dealer recertified the car at our request and provided us with a new certification certificate once the hazard light switch was replaced. All staff were honest and friendly. I recommend this dealership for after sales service (a great seminar was given for new owners) and for selection, quality and price of used cars. They also recleaned the car after receipt and reapplied fabric protector after we took delivery. They touched up the paint in several spots after we took delivery and waxed the car. Hameed ensured there were extra rubber mats in the car. More