Derrick Dodge

After-sales issues are totally ignored. 'Customer service' is a term they should not use. Several months after buying a used 2018 Hyundai Santa Fe, in November 2019, I discovered that there was damag service' is a term they should not use. Several months after buying a used 2018 Hyundai Santa Fe, in November 2019, I discovered that there was damage to the front bumper and a large plastic part in the wheel well. Since I knew I was not responsible for this, I have to assume that they either knew about it and did not disclose it or they totally missed it, even though they did a 'thorough' inspection. I tried to get a hold of the salesperson but the email bounced. The Customer Care Manager said I would get a call from the Sales Manager but that never happened. I should have bought from someone on Kijiji. More

Stay far far far away from this dealership ! Since I have bought my truck 2.5 months ago the salesman , manager and GM no longer work there? This place is a revolving door of *********** individuals that don bought my truck 2.5 months ago the salesman , manager and GM no longer work there? This place is a revolving door of *********** individuals that don’t have a clue how to run a dealership. I have never received a phone call back from either employee here trying to resolve the same issues for the past 2 months with no luck whatsoever ! They will tell you what you want to hear but once you walk out that door you mean nothing to them and they will not stand behind what they tell you. More

I just purchased a new Jeep from Derrick and was completely impressed with the easy going sales team! Also the finance manager Tom was extremely easy to work with and through in extras bonuses I was completely impressed with the easy going sales team! Also the finance manager Tom was extremely easy to work with and through in extras bonuses I wasn’t even aware of! Again a big thanks to Robbie my salesman,, Freddie the sales manager for there great work! We have purchased two vehicles here and always got a great price , excellent service and were treated fantastically! More

What a joke Purchased a brand new truck April from derrick dodge. They lied through their teeth for the trade in. Did not fulfill there end of the deal can't even Purchased a brand new truck April from derrick dodge. They lied through their teeth for the trade in. Did not fulfill there end of the deal can't even get final paperwork 4 months later. Phone constantly, and no one will return my phone calls. Please beware when dealing with this dealership. More

If there is minus stars, that is what I will give this place .No communication among employees and managers and and supper poor customer service. place .No communication among employees and managers and and supper poor customer service. More

I had no plans of trading my 2016 Dodge Caravan but when i talked to Steve O'Dell, he offered me a deal I could not refuse, I had a brand new 2019, 35 Anniversary Dodge Caravan. I got the brand new van that i talked to Steve O'Dell, he offered me a deal I could not refuse, I had a brand new 2019, 35 Anniversary Dodge Caravan. I got the brand new van that same day. Steve made sure that i got the best, he provides excellent customer service not only during the time that i bought the van but he follows up customers too. Looking for a new vehicle? Talk to Steve, I am sure he will find the vehicle suitable for you. He is friendly and knowledgeable. He simply is the best! More

BEWARE WATCH YOUR CREDIT SCORE**Derrick will ruin it** In December 2019 I went to Derrick dodge to purchase a new truck, at that time I had only 2 payments left with a lender on a previous purchase. The de In December 2019 I went to Derrick dodge to purchase a new truck, at that time I had only 2 payments left with a lender on a previous purchase. The deal was my financing for the new truck would included the 2 payments owing so when I sat down with the financing person to get the financing for the truck and agreed to let Derrick Dodge to run a credit check I was under the assumption that it would be run with the current lender that I still ahead 2 payments with. Well in January of 2020 to my horror I discovered that Derrick Dodge had run at least 8 credit checks against me all with different lending institutions and these credit checks weren’t just soft credit inquiries, these were all “ hard credit hits”, meaning for every inquiry my credit score dropped by 10-15 points.Do the math, that adds up to 80-120 point drop on my credit score. After having endured some financial hiccups in prior years I had worked extremely hard to restore my credit so that I would be able to buy a home again.It was at the time of applying for a mortgage that I discovered what Derrick dodge had done, and as a result of what they did my credit score has been diminished to the point where I no longer qualify for a mortgage.THANK YOU VERY MUCH, when I gave consent to run a credit check I never gave consent to blanket search 8 or more vendors, I Never gave consent to decimate my credit score, and the salt in the wound of all this is that the company that ended up financing my new truck was the same lender that financed my previous purchase with whom I still had a couple payments left, they never even ran a credit check on me , I’m assuming because I already had a loan with them and had a perfect 8 year track record with them.Then why the xxxx would Derrick dodge not have checked with them first before running 8 more , unauthorized checks. I am livid with the way I’ve been treated and irreversible damage that’s been done by the sleaziest dealership in Edmonton. I was told by Derrick dodge this is common practise in the industry, I say , xxxxxxxx, when someone approves a credit check, that is approval for one check, what person would give consent to have their score decimated to the point where they can’t buy a home. More

Very friendly staff, very eager to please the customer with what they are looking for. Great customer service. Good pricing. Great selection on vehicles. Great financial staff as well. with what they are looking for. Great customer service. Good pricing. Great selection on vehicles. Great financial staff as well. More

Robbie gave me a great deal for a 2019 Jeep Compass! He went above and beyond for me and I’m so happy about it! went above and beyond for me and I’m so happy about it! More

Read the reviews before going here. What a Micky mouse operation this place is. Bought a brand new truck off their lot, signed the paperwork and then they told us we actually couldn’t buy that truc operation this place is. Bought a brand new truck off their lot, signed the paperwork and then they told us we actually couldn’t buy that truck cause it was a “demo” which means they purchase trucks off their lot to make their quota every month. They then worked on getting a truck delivered for us, truck arrived 3 days after ur was supposed to and it was NOT the truck we bought. It was a totally different model. They then fixed/corrected what was not right on the truck & damaged it in the process. We go back to get the damage they caused fixed. Truck sits there all day and when we come to pick up they proceed to tell us that they ordered THE WRONG COLOURED PART. Now they expect us to drive back to this dealership for a FITH time once they get this part corrected. Save yourself the headache and AVOID this dealership like the plague. More