Derrick Dodge

Quick approval, Galen is friendly and knowledgeable, we looked at 3 or 4 different models and he helped us pick the right one for us. looked at 3 or 4 different models and he helped us pick the right one for us. More

Unfortunately my dealings have been disappointing as a whole with this dealership. They have yet to resolve all my issues to date. It is very frustrating when there is a lack of professionalism whole with this dealership. They have yet to resolve all my issues to date. It is very frustrating when there is a lack of professionalism More

Had a great experience buying my new truck through Derrick Dodge. Galen and the team were all super helpful and made the entire process easy and stress free. Derrick Dodge. Galen and the team were all super helpful and made the entire process easy and stress free. More

As I was searching for a new Jeep online, I came across the 2021 Jeep Grand Cherokee from Derrick Dodge, I was unsure about it but the salesman Jag was great and was very helpful, I am very happy with my n the 2021 Jeep Grand Cherokee from Derrick Dodge, I was unsure about it but the salesman Jag was great and was very helpful, I am very happy with my new Jeep because it has all the features I wanted 😊 More

Recently purchased new Jeep Grand Cherokee - the entire sales process with Galen was smooth, everything was explained and all questions were answered. Financing with Shaun was quick and simple, and the en sales process with Galen was smooth, everything was explained and all questions were answered. Financing with Shaun was quick and simple, and the entire process was well explained. All staff was courteous at all times and we were very impressed with the entire process. Thank you for a trouble free purchase! More

The mosy dishonest dealership i have ever delt with , a very long list , the last one was they put a oil change sticker on and didn't change the oil 🤔 WOW very long list , the last one was they put a oil change sticker on and didn't change the oil 🤔 WOW More

This is the worst dealership I have ever been too they stole from my wife and I committed fraud of our bill of sale and when they got caught we said we wanted out they told us they had already put our inf stole from my wife and I committed fraud of our bill of sale and when they got caught we said we wanted out they told us they had already put our info into the bank for a loan without all of my signatures on the bill of sale so now are going to give me a cheque for 2572 + the interest over the term (which we were told the bank they use doesn’t allow cash back) the other option they wanted us to do was to have them write a check to a friend of ours on behalf of us so they could cash the check and give us the money (super shady) and on top of all that everyone is entitled to 3 months payments on there purchase or 2250 rebate they didn’t even give this to me. I told them I wanted the promo and he told me it was the money he was giving me back. I told him no that was the money you fraudulently stole from my wife and I. Also part of the deal was they had added a trifold tonneau cover to the truck which they didn’t have on the truck when they told me I had to take the truck home, I was told they would install the cover at my home on Friday, I then received a text that the cover was on back order for 3-4 weeks. When I went in to discuss all the issues the GM said to me and I quote “if you don’t like the deal call a lawyer or AMVIC” so I had no choice they had my old truck so I took the the truck home without proof of insurance mind you, which we hadn’t had finalized so the dealership forced us to take a truck home without insurance trying to get me out the door. Also told them to look at the tire balance and alignment cause there was a shake and slight pull they did not take a look at this at all. So besides for the general manager Gorden committing fraud on us and the paperwork he submitted to the scotia bank and owing us $5250 this is the worst dealership ever. They are criminals you should not shop here the most dishonest bunch I have ever dealt with ever!!!! More

After-sales issues are totally ignored. 'Customer service' is a term they should not use. Several months after buying a used 2018 Hyundai Santa Fe, in November 2019, I discovered that there was damag service' is a term they should not use. Several months after buying a used 2018 Hyundai Santa Fe, in November 2019, I discovered that there was damage to the front bumper and a large plastic part in the wheel well. Since I knew I was not responsible for this, I have to assume that they either knew about it and did not disclose it or they totally missed it, even though they did a 'thorough' inspection. I tried to get a hold of the salesperson but the email bounced. The Customer Care Manager said I would get a call from the Sales Manager but that never happened. I should have bought from someone on Kijiji. More

Stay far far far away from this dealership ! Since I have bought my truck 2.5 months ago the salesman , manager and GM no longer work there? This place is a revolving door of *********** individuals that don bought my truck 2.5 months ago the salesman , manager and GM no longer work there? This place is a revolving door of *********** individuals that don’t have a clue how to run a dealership. I have never received a phone call back from either employee here trying to resolve the same issues for the past 2 months with no luck whatsoever ! They will tell you what you want to hear but once you walk out that door you mean nothing to them and they will not stand behind what they tell you. More