Derrick Dodge

I have purchased my 2013 Dodge Caravan at Derrick Dodge (at the end of 2012). Sales experience: OK. The sales person was really pushy and tried to get as much $$$ out of our pocket as possible. When fin (at the end of 2012). Sales experience: OK. The sales person was really pushy and tried to get as much $$$ out of our pocket as possible. When finally we picked the vehicle that we wanted to purchase (out of 3 potential equally priced options) suddenly the price of the chosen vehicle went up by $2000. This wasn't fair. New vehicle pickup: very disappointingly they deliver vehicles in a dark spot of their yard, not much to see as it was 5PM already, dark and freezing cold. Later we discovered that we received the vehicle with a scratch on the left door. Apparently we had to 'eat' this. Service: We also had to note that they delivered the minivan with a faulty radio. There is an ugly visual defect on the factory installed equipment. In daylight, especially in sunny conditions you can see the complete interior of the radio panels through the LCD window. This means you see the green main board as the manufacturer forgot to install shielding behind the LCD. We find this an annoying aesthetic issue, hazardous as well as you have to take off you attention from the road for fairly long time to figure what numbers you actually have on the LCD (it's not only info of the radio channel but the vehicle has the clock built here too). When we reported the issue to the service first they gave us an appointment to inspect the radio. 3 service personnel (including the service manager) inspected our radio and compared it to other radios they had on stock, and in showroom vehicles. They recognized and admitted the problem with the radio and promised to order a replacement model from Chrysler. A week later when we got back to our next appointment to have our radio replaced they told us that replacement is going to cost us about $1000. There was no other option. Customer service: Terrible. Let me quote the response that we got on this issue from the service manager: 'For that radio this is deemed not a defect but is the how it is built, unfortunately there is no correction for being able to see printed circuit board. There will be not warrantable repair or upgrade allowance provided to correct this concern.' Honestly, I would never buy a Dodge again, and certainly not at Derrick Dodge by all means. More

I have been taking my 2010 Caliber to Derrick Dodge for service. And I can honestly say that it has been an very good experience, thus far. I did not purchase the vehicle from them, but they treat me well. service. And I can honestly say that it has been an very good experience, thus far. I did not purchase the vehicle from them, but they treat me well. I am still having an intermittent problem with my vehicle, but they have not dismissed me like the other dealer did. I will continue to take the vehicle to them until the problem is resolved. I am sure they will come to some sort of conclusion. Even though I probably would never buy another Dodge/Chrysler vehicle, that has more to do with Chrysler Canada than the dealer. If you're heart is set on a Dodge or Chrysler, you're only stop needs to be Derrick Dodge!! More

You can be sure of at least one thing if you buy a used car from Derrick Dodge -- you paid too much! Their used vehicle mark up is substantial and they are prepared to wait for someone who will pay much mo car from Derrick Dodge -- you paid too much! Their used vehicle mark up is substantial and they are prepared to wait for someone who will pay much more than the vehicle is worth, as opposed to actually doing what they are constantly saying to you: "We want your business." Unless you simply must have the vehicle, you can surely get it for less elsewhere. More

I helped my sister to pick out and purchase a new car. She bought a 2011 Dodge Caravan at Derrick Dodge and cannot say enough good things. From the time we pulled up, walked in, found her a vehicle she li She bought a 2011 Dodge Caravan at Derrick Dodge and cannot say enough good things. From the time we pulled up, walked in, found her a vehicle she liked, and discussing financing, the staff was professional and not pushy at all. Aspects of the shopping experience there was just great. We couldn't recommend this dealership enough. Thanks Derrick Dodge! More