Derrick Dodge

First problem: I Had gotten a flat tire in the summer First problem: I Had gotten a flat tire in the summer and I had to replace it so i obliviously grabbed the wheel wrench from the back and it wasn't First problem: I Had gotten a flat tire in the summer and I had to replace it so i obliviously grabbed the wheel wrench from the back and it wasn't the correct size of the bolts luckily I had a socket wrench and the right sizes laying in my trunk also so I went in and complained about it and asked for a wheel wrench that was the right size, he said it wasn't the wrench it was the bolts and I needed to replace them and it would cost over 400 for all of them why would I do that when I could buy a wrench that fits for less then 50? Second problem: My tranny went in my car on the way home from the city so I took it to a local garage to get the codes read I already knew the problem and they local dealership quoted me 2500 for the fix but they couldn't get me in until the following friday (this was on a sunday) I'm a student who works 8 hours a day and takes night classes for 5 hours so I don't have much time on my hands and I always need a car to get to where I'm going due to the fact I live out in the country so I called a few other places up and the soonest I could get booked was for a tuesday which was for derrick dodge so I took my car in knowing it was going to be a little more costly, on the monday they called me up saying that it was going to be over 4000 bones for the repair and the car wouldn't be ready until friday at this point I'm very unimpressed with them so friday rolls around and I find out they're charing me for a tune up and wheel alignment which i'm 100% sure I do not need because the plugs were changed recently and so was the oil so I got the tune up canceled but they said the wheel alignment was mandatory which it really wasn't they were just docking me for cash and they tell me it would be ready for next tuesday it's now monday before the tuesday it was suppose to be done and they called me today saying it would be ready this friday it's been two weeks without a car which is absolute xxxx for me i put on about 600 kms in a week.... The car in question is a 2010 dodge charger and I have no idea when or how much it's going to cost to get back all I know is i'm getting boned HIGHLY RECOMMEND AVOIDING THIS PLACE LIKE A DISEASE. More

Ok this is my second try to submit this review so if you see it twice I'm sorry. I have just recently purchased a brand new 2014 dodge ram 1500 Laramie it's is a great truck and very comfortable. When I bou see it twice I'm sorry. I have just recently purchased a brand new 2014 dodge ram 1500 Laramie it's is a great truck and very comfortable. When I bought the truck I had ask for one specific feature and was told it had it, I just learned it didn't so I contacted them. Wayne was very kind and helpful, he has made sure that they will put the feature in at no cost to me to make sure I got the truck I came there for. This was my first brand new vehicle and I am very greatfull to Derrick dodge and the employees for being kind and understanding it has made this first experience a great one. Old fashioned respect is something you don't find now a days and they defiantly have it so once again thank you . Katie L More

Worst service EVER! Freddy the salesperson seemed inexperienced, but we all can forgive that. Gotta start somewhere...Freddy good luck...quit...Get employment somewhere else. The Manager obviously inexperienced, but we all can forgive that. Gotta start somewhere...Freddy good luck...quit...Get employment somewhere else. The Manager obviously has no need to be respectful of customer's time/gas/ money. He wanted my money..That's it. I was scheduled for a test drive. Got off the phone with the manager at 11:00 am. I was wanting to know why a 2011 Dodge Sport with 88,000km could be going for $27,000 or more. Yup it was loaded with great options but clearly had been driven hard for two or three years. The manager knew I was coming down to Derrick Dodge in Edmonton within a couple of hours. I was scheduled to test drive at 2:00pm. Saturday. I showed up at 1:00 pm. No courtesy call given to NOT come...the truck sold. No courtesy call...... What? Are customer relations and simple respect and decency a thing of the past? How about a head's up to put a retainer down? They did offer me to test drive the vehicle over that weekend. I was originally there on the Thursday evening before. I decided not to take the vehicle for the weekend because the area of town I work at is sketchy and I did not want anything happening to THEIR vehicle that was in MY care..... I thought about them....They obviously, as I discovered had no such consideration for me. I decided to go back and test drive on the Saturday. I informed them I would be there by 2:00 or 3:00pm. I showed up at 1:00pm. That was when I was told the truck sold. Such a young manager and such POOR consideration of customer time/gas/energy. He spoke to me over the phone at 11:00 am THAT morning. He KNEW I was coming! Rude, rude, rude. I was NOT WORTH A COURTESY CALL??? ... Or at least a head's up that the truck may be sold...I would rather set myself on fire than go to a place that has absolutely no respect for the buyer. When I told of my experience to 3 other dealerships in Edmonton they "WERE NOT SURPRISED." Seriously??...Learn some manners Derrick Dodge manager! You took my contact information for a reason... Your own reasons. Don Wheaton's in St. Albert here I come! You guys are respectful...You phone me at home...You are looking for a truck for me that suits my needs...You have manners... YOU HAVE AND DESERVE MY BUSINESS. Clearly you deserve my money, too. See you soon. More

I purchased a New jeep Wrangelr Sahara unlimited. Scott was great, he helped me pick out the right jeep for me while makeing sure not to push me into an price i did not want. I have bought a new car at man was great, he helped me pick out the right jeep for me while makeing sure not to push me into an price i did not want. I have bought a new car at many other places including the "go Auto" company and i would say Derrick Dodge was the best . thanks Scott. Mike More

We brought in our truck for a recall, as well as to get the oil changed. The recall was for a reprogramming of one of the vehicle systems. Over the phone, we were told this would be 2 hours. Once we got the oil changed. The recall was for a reprogramming of one of the vehicle systems. Over the phone, we were told this would be 2 hours. Once we got there, we were ignored, then told it would be days (to reprogram something?). We asked about the oil change pricing, and were advised it was $39.99....which is fine, except that they forgot to include the cost of labour, so it was actually around $60. I would think it is obvious that I want the total cost. We brought up that it was only $79.99 for the "Hemi Peace of Mind Service" which included a tire rotation and other checks, and they refused to do the additional work for the difference in price, stating that they didn't have time. We will not return. More

Planned on purchasing a red ram 1500 told them would return on monday to finish buying the truck got there that had sold the tuck on early morning Saturday without informing me of doing so then tried to return on monday to finish buying the truck got there that had sold the tuck on early morning Saturday without informing me of doing so then tried to get me into a black st ram when the red was a slt with a hemi More

I have purchased my 2013 Dodge Caravan at Derrick Dodge (at the end of 2012). Sales experience: OK. The sales person was really pushy and tried to get as much $$$ out of our pocket as possible. When fin (at the end of 2012). Sales experience: OK. The sales person was really pushy and tried to get as much $$$ out of our pocket as possible. When finally we picked the vehicle that we wanted to purchase (out of 3 potential equally priced options) suddenly the price of the chosen vehicle went up by $2000. This wasn't fair. New vehicle pickup: very disappointingly they deliver vehicles in a dark spot of their yard, not much to see as it was 5PM already, dark and freezing cold. Later we discovered that we received the vehicle with a scratch on the left door. Apparently we had to 'eat' this. Service: We also had to note that they delivered the minivan with a faulty radio. There is an ugly visual defect on the factory installed equipment. In daylight, especially in sunny conditions you can see the complete interior of the radio panels through the LCD window. This means you see the green main board as the manufacturer forgot to install shielding behind the LCD. We find this an annoying aesthetic issue, hazardous as well as you have to take off you attention from the road for fairly long time to figure what numbers you actually have on the LCD (it's not only info of the radio channel but the vehicle has the clock built here too). When we reported the issue to the service first they gave us an appointment to inspect the radio. 3 service personnel (including the service manager) inspected our radio and compared it to other radios they had on stock, and in showroom vehicles. They recognized and admitted the problem with the radio and promised to order a replacement model from Chrysler. A week later when we got back to our next appointment to have our radio replaced they told us that replacement is going to cost us about $1000. There was no other option. Customer service: Terrible. Let me quote the response that we got on this issue from the service manager: 'For that radio this is deemed not a defect but is the how it is built, unfortunately there is no correction for being able to see printed circuit board. There will be not warrantable repair or upgrade allowance provided to correct this concern.' Honestly, I would never buy a Dodge again, and certainly not at Derrick Dodge by all means. More

I have been taking my 2010 Caliber to Derrick Dodge for service. And I can honestly say that it has been an very good experience, thus far. I did not purchase the vehicle from them, but they treat me well. service. And I can honestly say that it has been an very good experience, thus far. I did not purchase the vehicle from them, but they treat me well. I am still having an intermittent problem with my vehicle, but they have not dismissed me like the other dealer did. I will continue to take the vehicle to them until the problem is resolved. I am sure they will come to some sort of conclusion. Even though I probably would never buy another Dodge/Chrysler vehicle, that has more to do with Chrysler Canada than the dealer. If you're heart is set on a Dodge or Chrysler, you're only stop needs to be Derrick Dodge!! More

You can be sure of at least one thing if you buy a used car from Derrick Dodge -- you paid too much! Their used vehicle mark up is substantial and they are prepared to wait for someone who will pay much mo car from Derrick Dodge -- you paid too much! Their used vehicle mark up is substantial and they are prepared to wait for someone who will pay much more than the vehicle is worth, as opposed to actually doing what they are constantly saying to you: "We want your business." Unless you simply must have the vehicle, you can surely get it for less elsewhere. More

I helped my sister to pick out and purchase a new car. She bought a 2011 Dodge Caravan at Derrick Dodge and cannot say enough good things. From the time we pulled up, walked in, found her a vehicle she li She bought a 2011 Dodge Caravan at Derrick Dodge and cannot say enough good things. From the time we pulled up, walked in, found her a vehicle she liked, and discussing financing, the staff was professional and not pushy at all. Aspects of the shopping experience there was just great. We couldn't recommend this dealership enough. Thanks Derrick Dodge! More