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Derrick Dodge

Edmonton, AB

3.4
359 Reviews

6211 104th Street NW

Edmonton, AB

T6H 2K8

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359 Reviews of Derrick Dodge

September 10, 2022

Horrible customer service. Sold a vehicle on trade in and asking for paperwork for legal purposes and have gotten two weeks of lies and running around info. Even got sworn at. More

by mith27
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Talked to 4 separate employees
July 22, 2022

Never recommended for used Vehicles. Pls make sure you read all the detail before you sign in any contract, particularly if any extended warranty realated and don't go for their words. Pl More

by Eldho Baby
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jimmy and Jagjit Rai
June 28, 2022

After making a deal with these people and $3500 down last minute they add $4000 to the price, I have dealt with a lot of dealer ships but this one is a piece of crap, I had the whole deal in text out the doo More

by Darren
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian salsmanager and drew deep
Jun 29, 2022 -

Derrick Dodge responded

We‘re sorry our team member provided incorrect information over the phone. As advertised, that vehicle was priced before taxes and registration. We understand your frustration with the price difference, and your decision to not continue with the purchase. As agreed, we immediately refunded the deposit. Thank you for considering Derrick Dodge and we apologize again for the miscommunication.

June 21, 2022

We just bought our new Jeep summit from Wayne, and it was the best experience we have had buying a vehicle, seen it in the showroom and inside of five minutes it was outside ready for us to test drive. Every More

by Chargerconsulting
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne, Jag
June 18, 2022

I bought a car from Wayne Henke at Derrick Dodge a few months back and it was the greatest experience buying a vehicle. Will definitely be back again. More

by heppell9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Henke
April 20, 2022

I've been working with Jag Rai on and off for the past year on securing the right car and financing. Jag was very proffesional and curtious and after 9 months of working together, he helped me find my dr More

by INDY BRAR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JAG RAI
Apr 25, 2022 -

Derrick Dodge responded

We're so happy you were finally able to get your dream truck! Glad you found some great financing to go with it too! Enjoy your new Truck!

February 06, 2022

Vehicle broke down after driving 300 km. Manager hung up on me and no one will return my phone calls or emails. They will not pay the $1800 bill. They told me it was inspected and road worthy! Lies! DO NOT More

by Upset customer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Candelaria
Feb 07, 2022 -

Derrick Dodge responded

We apologize for the issues you have been having contacting us. Please reach out to Andrew Marr for assistance amarr@derrickdodge.com

January 15, 2022

Sold me a lemon and I am stuck with it now. Management hung up on me and will not return calls or emails. I have been very professional with Mgmt, but they do not have any time for me now they have my mon More

by Ppalko
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Management
July 28, 2021

Stay away anyone in edmonton . Go to southtown chrysler .this service dept is a joke and the manager is so unprofessional.and verry snoty .please be warned More

by Andy49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service dept
Jul 30, 2021 -

Andy49 responded

Went to southtown they fixed my issue for 285.00 less you fkn crooks lost my buisness because of your service manager

July 24, 2021

My partner and I were looking at almost every dealership for a vehicle that we would love for a few years and also not break our bank! Galen and Lamar really helped us find what we needed. Was a very good e More

by Thtaylor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Galen koo, Lamar Williams
Aug 11, 2021 -

Derrick Dodge responded

Thank you for the review! We are so glad that you had such a great experience with us. We appreciate you stopping by and hope you love the new car!

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