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Derrick Dodge

Edmonton, AB

3.2
362 Reviews

6211 104th Street NW

Edmonton, AB

T6H 2K8

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362 Reviews of Derrick Dodge

April 12, 2023

We had an amazing experience dealing with Anish Vyas at Derrick Dodge. We bought a Traverse and he made sure to know the vehicle inside and out before we picked it up. He was so friendly to work with, work More

by Jessicamhuber
Recommend Dealer
Yes
Employees Worked With
Anish Vyed
Apr 14, 2023 -

Derrick Dodge responded

That's fantastic to hear, we're so glad that Anish was able to provide you with excellent service during your visit! Thank you so much for taking the time to share with us, we look forward to serving you again in the future.

April 06, 2023

I purchased a vehicle from Derrick Dodge which was the good part, the bad part was trying to get an extended warranty, the finance manager gave me a great deal and I told him I would be back to get in a w More

by futboljuan
Recommend Dealer
No
Employees Worked With
Mo
Apr 13, 2023 -

Derrick Dodge responded

It seems that we've missed the mark and are sorry that your experience with our finance department did not meet your expectations. We understand how frustrating it can be and we apologize for any inconvenience this may have caused you. As for the cleaning of your truck, we strive to provide every customer with a thoroughly cleaned and checked vehicle before they drive off the lot, so we apologize for any oversights on our part. We hope that you will give us the opportunity to earn back your trust and provide you with the level of service that you deserve. When you have the time, please reach out to our Service department at 866-983-5728 so that we can help take care of your vehicle's remaining needs. Thank you, we hope to hear from you soon.

February 07, 2023

I tried to purchase a vehicle from Derick dodge today for the advertised price only to find out they would not sell it to me even though it was communicated to me 4 different ways that the vehicle was availa More

by trapperdw13
Recommend Dealer
No
Employees Worked With
Moe, Anna, ?
Mar 13, 2023 -

Derrick Dodge responded

Thank you for taking the time to provide feedback on your experience with us. We apologize that we were unable to provide you with the desired vehicle when you initially contacted our team. Please feel free to reach out to us at 877-701-2841 if you have any further needs or concerns that we can assist you with.

September 10, 2022

Horrible customer service. Sold a vehicle on trade in and asking for paperwork for legal purposes and have gotten two weeks of lies and running around info. Even got sworn at. More

by mith27
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Talked to 4 separate employees
July 22, 2022

Never recommended for used Vehicles. Pls make sure you read all the detail before you sign in any contract, particularly if any extended warranty realated and don't go for their words. Pl More

by Eldho Baby
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jimmy and Jagjit Rai
June 28, 2022

After making a deal with these people and $3500 down last minute they add $4000 to the price, I have dealt with a lot of dealer ships but this one is a piece of crap, I had the whole deal in text out the doo More

by Darren
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian salsmanager and drew deep
Jun 29, 2022 -

Derrick Dodge responded

We‘re sorry our team member provided incorrect information over the phone. As advertised, that vehicle was priced before taxes and registration. We understand your frustration with the price difference, and your decision to not continue with the purchase. As agreed, we immediately refunded the deposit. Thank you for considering Derrick Dodge and we apologize again for the miscommunication.

June 21, 2022

We just bought our new Jeep summit from Wayne, and it was the best experience we have had buying a vehicle, seen it in the showroom and inside of five minutes it was outside ready for us to test drive. Every More

by Chargerconsulting
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne, Jag
June 18, 2022

I bought a car from Wayne Henke at Derrick Dodge a few months back and it was the greatest experience buying a vehicle. Will definitely be back again. More

by heppell9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Henke
April 20, 2022

I've been working with Jag Rai on and off for the past year on securing the right car and financing. Jag was very proffesional and curtious and after 9 months of working together, he helped me find my dr More

by INDY BRAR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JAG RAI
Apr 25, 2022 -

Derrick Dodge responded

We're so happy you were finally able to get your dream truck! Glad you found some great financing to go with it too! Enjoy your new Truck!

February 06, 2022

Vehicle broke down after driving 300 km. Manager hung up on me and no one will return my phone calls or emails. They will not pay the $1800 bill. They told me it was inspected and road worthy! Lies! DO NOT More

by Upset customer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Candelaria
Feb 07, 2022 -

Derrick Dodge responded

We apologize for the issues you have been having contacting us. Please reach out to Andrew Marr for assistance amarr@derrickdodge.com

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