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Derrick Dodge

Edmonton, AB

3.2
364 Reviews

6211 104th Street NW

Edmonton, AB

T6H 2K8

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364 Reviews of Derrick Dodge

June 18, 2023

After signing all approval documents. Derrick promised to deliver my car on Saturday. When I called to find out when to come pick up the car; then I was told the car is not ready. No one More

by Wase
Recommend Dealer
No
Employees Worked With
Anish and Sydney
Jun 23, 2023 -

Derrick Dodge responded

We sincerely apologize for the disappointment you experienced. It is our utmost priority to provide exceptional customer service, and we deeply regret any lapse in communication and the inconvenience it may have caused you. Our team should have proactively informed you about the delay, and we sincerely apologize for the lack of courtesy in this matter. We acknowledge that it was an oversight on our part, and we assure you that we will address this issue internally to prevent such incidents from happening in the future. We also apologize for the temporary inconvenience caused by the provision of a Dodge as a replacement vehicle. While we aim to provide a comparable alternative, we acknowledge that the provided vehicle did not meet your expectations. We are sorry for any discomfort you experienced during this time, and we appreciate your insistence on receiving a better car. If there is anything else we can do to rectify the situation or assist you further, please do not hesitate to reach out to us directly at 877-701-2841.

June 07, 2023

Diane was a excellent, no pressure and extremely helpful. Andrew in sales was completely honest. More

by fcimino13
Recommend Dealer
Yes
Employees Worked With
Andrew in sales and Diane business manager
Jun 14, 2023 -

Derrick Dodge responded

We're happy to hear that Diane was there to provide you with a pressure-free experience! Thanks for coming in to see us and allowing our team to take care of you.

May 29, 2023

Anish Vyas was a wonderful salesman who listens to what the customer needs and wants. He was confident that his price was the best in town and he was right! Anish demonstrated the vehicle features well, wa More

by NJohnson
Recommend Dealer
Yes
Employees Worked With
Anish Vyas
May 30, 2023 -

Derrick Dodge responded

We're excited to hear that Anish was attentive to all of your needs during your visit and that you had an excellent experience with him. Thank you us much for coming in to see us and allowing our team to serve you.

May 28, 2023

I just took delivery of my truck today. Sales staff Kyle, knew exactly what I was looking for and needed. I didn't have to wait weeks, he found the truck in less than two days. Now my fa More

by jasonandstefanie
Recommend Dealer
Yes
Employees Worked With
Kyle,Cam,Moe
May 30, 2023 -

Derrick Dodge responded

Congratulation on your new ride! We're thrilled that Kyle, Cam & Moe were there for you and able to make the process quick & painless! Thank you so much for taking a moment to share your experience. We look forward to serving you again very soon! We hope you are loving your new truck.

May 05, 2023

I’m very excited and happy to have traded my truck to a brand new SUV thanks so very much. Anish was great to work with, go see him for all your vehicle needs. That's a good one More

by David Gordon
Recommend Dealer
Yes
Employees Worked With
Anish, Cam
May 08, 2023 -

Derrick Dodge responded

That's great, we're happy to hear that Anish was able to take care of you when you traded in your truck! Thank you so much for sharing, we look forward to serve you again in the future.

April 30, 2023

If your looking for a vehicle at Derrick dodge , make sure to deal with Kerry. Hes a great salesman that will go above and beyond to hook you up with whatever your needs are . He kept me up to date thru More

by Michael
Recommend Dealer
Yes
Employees Worked With
Kerry
May 01, 2023 -

Derrick Dodge responded

We're so excited to hear that Kerry was able to provide you with the excellent service you deserve here at Derrick Dodge! Thank you so much for taking the time to share with us and for allowing our team to make it easy. We look forward to serving you & your truck again in the future.

April 29, 2023

purchased 2021 1500 Sebastian and Jean were Very help full from start to purchase agreeded to deliver the truck to me in calgary ,they did a great job deliver was on the time we agreeded the two people More

by Earl
Recommend Dealer
Yes
Employees Worked With
Sebastian Jean
May 01, 2023 -

Derrick Dodge responded

Congratulations on your new 2021 RAM 1500! Thank you so much for taking the time to share your experience with us, we're glad it was a good one. We look forward to serving you again soon.

April 29, 2023

I have been dealing with Derrick Dodge over the past few weeks and sales representative Kerry is very informative and very patient with my slow process in purchasing a vehicle .I have been in a couple of ti More

by d_young63
Recommend Dealer
Yes
Employees Worked With
Kerry
May 01, 2023 -

Derrick Dodge responded

We're so happy that Kerry & Moe had been able to take care of you! Thank you for the kind words, we really look forward to continuing to serve you in the future.

April 29, 2023

I was able to find out what I wanted to know and then some. I so appreciate being able to gather information at this point, and the detailed answers from Calen were exceptional. I will certainly be back! More

by rae.lea56
Recommend Dealer
Yes
Employees Worked With
Calen is very well informed and so much help! Thank you!
May 01, 2023 -

Derrick Dodge responded

That's fantastic! Thank you for taking the time to share with us, we look forward to serving you again in the future.

April 26, 2023

Great job! Sheryl, Jade and Keri! Outstanding performance. These guys go above and beyond. 😊 Definitely worth it More

by Brandee
Recommend Dealer
Yes
Employees Worked With
Jade, Sheryl, Keri
Apr 27, 2023 -

Derrick Dodge responded

That's awesome, we're happy you had a great experience with our team! Thank you for sharing, we hope to serve you again soon.