Derrick Dodge

Bought a 2022 highlander from Derrick dodge, not the first time that I am buying from them, and the service many years back was good, so I thought it was the same customer service from years back. First first time that I am buying from them, and the service many years back was good, so I thought it was the same customer service from years back. First thing that I noticed was they wanted to sell the car for over 40K, and when I asked for $800 to be taken out, they said NO that they wont take out a penny, then I thought dealerships should have some warranty on a 2 years vehicle instead of buying from a private seller with no warranty. They mentioned that they have some warranty on the vehicle. Then I noticed that they did not put the fitness report that they showed to me when I was buying in the file, I asked for it few days later, and it took them over 5 days to get it for me. I have to text and chat with their customer service, and I noticed that the person in charge of the chat has no business helping you if you are not buying a vehicle. I noticed there is passenger airbag staying ON all the time, I contacted them about getting them to check that for me, 6 days later, I am yet to get anyone to get back to me on this issue, and I am now planning to take this in to Toyota, as this is a safety issue. Bottom line is, customer service was good until buying the vehicle, price was Okay, but that is about it. You may be better off buying a used vehicle from a private seller at bargain and have it inspected, than buying from Derrick dodge, since you may end not getting no repair from them within the warranty period. More

Bought a brand new vehicle there while in town. From Yellowknife and explained I wanted a warranty that I can use in Yellowknife and will cover oil changes. Made this clear several times. They sa From Yellowknife and explained I wanted a warranty that I can use in Yellowknife and will cover oil changes. Made this clear several times. They said to my face yes we will get you that warranty. Went for my first oil change to find out my warranty is only good at Dodge Derrick in Edmonton (1800km away from where I live) , did not cover oil changes, and had vivyl seat protection and my vehicle only has material seats. Very disappointed as I was in town for medical reasons when I purchased this vehicle and won’t ever be in Edmonton when it will need whatever warranty work it covers. Never coming back and highly recommended people out of Edmonton not to purchase a vehicle here. More

Bought a dodge ram from the dealership. They won't the wrong cheque amount to give to the bank so I didn't get my other full truck payment from my other truck. I called about that problem a They won't the wrong cheque amount to give to the bank so I didn't get my other full truck payment from my other truck. I called about that problem and the guy said they never gave the bank the wrong amount and that they overpay. Lots of problems with the truck. Taken it in at least 6 times in like 3 months. Had to go to another dealership to get my heater core fixed. After all of these problems with the truck I asked for their inspection report before they sold it to me after all this and they still haven't given it to me. I told them they sold a lemon just after I got it with 57000km on it and I only put on 10000km when I mentioned it. He said that's a lot of km to put on and that was it. Joke dealership More

I ordered a new Ram ProMaster 3500 December 7, 2022. More than 10 months ago and the dealership has not been able to deliver ?? Production issues, supply chain issues and on and on . They have emailed m More than 10 months ago and the dealership has not been able to deliver ?? Production issues, supply chain issues and on and on . They have emailed me a few times offering similar vans with less equipment than the one I ordered and these are thousands of dollars more with less of the extras ?? Why I have asked them and I get the same response that they stated at the start that we cannot give you a definite delivery date yet ?? I should have seen that as a red flag. I am requesting my deposit back and will read the reviews from satisfied customers and go there. No word from the dealership on the delivery status but hey we're almost a full year out and the 2024 vehicles are now being pushed out. Where does that leave my order ?? No answers yet but likely not coming soon. I am not financing the new vehicle ... maybe that's the issue ?? More

Very great guys no pressure, highly recommended. No bull. Navdeep was great to work with. No bull. Navdeep was great to work with. More

I was absolutely impressed with my experience at this dealership and the support and service received from Stephen R. I stopped in casually not expecting to actually conduct a sale but in a very professi dealership and the support and service received from Stephen R. I stopped in casually not expecting to actually conduct a sale but in a very professional, friendly, and speedy way, the team presented an offer to help close the deal. I interacted with 3 people - the recptionist, Tyson who very kindly and amicably explained the process to me before connecting me with Stephen - and Stephen who helped me through the process. He even offered to drive me home after concluding the sale. I was selling my vehicle and not in the market for a new vehicle, but when I am, I will certainly be returning here and coming straight back to Stephen. More

Ordered a key fob. Took a week to get delivered to the dealership from red deer. Was quoted $396.26 tax included. When it came in I Waited almost 2 hours for it to get Took a week to get delivered to the dealership from red deer. Was quoted $396.26 tax included. When it came in I Waited almost 2 hours for it to get programmed. When it was almost done I was asked if I wanted the key part. I said of course I do it’s part of the fob! Was told it’s an extra $79! Apparently there wasn’t one there so I was asked to come back the next day. Ok fine luckily I was able to since I’m not working and just last week finished cancer treatments. I go in today to get my key. Of course the gentleman at the front who always seems confused couldn’t find it…. Asked if I could come back later as he get someone to pick up another key from another dealership. I said fine. I’ll come back later. I come back later and the key was there and ready. I tried it in my car and it doesn’t work! Got the gentleman to come out to show him. He was like, of well it goes in… yes but it doesn’t work! He told me to come back again tomorrow !!! I don’t even know if your parts department is even open on Saturdays. He walked away like it was no big deal. I am not impressed by this at all! I paid $443.15 and still don’t have a working key. Being told, just come back is ridiculous. I’m not well and thank goodness I don’t work or have small children. This has been the worst customer service experience I’ve ever had. More

in July of 2022 I sold my truck to Derrick Dodge. I found out a few months later the loan for my truck was not paid out. when I went to the dealership to inquire I was told they had not record of my I found out a few months later the loan for my truck was not paid out. when I went to the dealership to inquire I was told they had not record of my truck ever being there and then accused me of foraging the bill of sale. We then found the truck in there service lot, for which they accused me of parking it there for free parking while I was traveling. More

After signing all approval documents. Derrick promised to deliver my car on Saturday. When I called to find out when to come pick up the car; then I was told the car is not ready. No one Derrick promised to deliver my car on Saturday. When I called to find out when to come pick up the car; then I was told the car is not ready. No one had the courtesy to tell me before hand. I had cancelled the registration on my old car. After buying a limited Grand Cherokee, they gave me a stinky dodge to drive until my car waa repaired! I am absolutely shocked by the treatment I got! I HAD TO INSIST TO GET A BETTER CAR AFTER THE DISAPPOINTMENT....! More

Diane was a excellent, no pressure and extremely helpful. Andrew in sales was completely honest. Andrew in sales was completely honest. More