Derrick Dodge

Get it in writing Be careful with these guys. They made a deal with us over the phone and once we got to their dealership everything changed. This was a 1000 km round Be careful with these guys. They made a deal with us over the phone and once we got to their dealership everything changed. This was a 1000 km round trip. They promised us $10k for our trade in the. Tried to give us $6k once the contract started . We bought the trade in from them 18 months ago for $20k. You do the math . They ripped us off one the first sale or they were ripping us off on the trade . Either way this dealership is NOT TO BE TRUSTED . More

like fate I was looking for a Jeep and fate seemed to intervene. Trevor "the Dutch Elvis" had no clue what I had in mind and I had no clue what a jeep enthusias I was looking for a Jeep and fate seemed to intervene. Trevor "the Dutch Elvis" had no clue what I had in mind and I had no clue what a jeep enthusiast he was. It took him 5 minutes to introduce me to my perfect Jeep. From the test drive to the final sale, Trevor was knowledgeable, energetic and a real pleasure to speak with and get to know. I'm sure I will be stopping in just to visit. Thanks to Jim Hew as well for handling all of the paperwork so efficiently. Overall I couldn't have asked for a more seamless purchase. More

Crappy service We have bought vehicles from Derrick Dodge since Jesus was a private but lately turn over in the departments has sucked. We usually recommend them to We have bought vehicles from Derrick Dodge since Jesus was a private but lately turn over in the departments has sucked. We usually recommend them to our friends but not sure I will anymore. Booked stuff to get fixed, we are from out of town staff changes parts are sent back.Use to be able to have a loaner vehicle now they have a deal through enterprise to rent a vehicle really with the oilfield stuff tanking people can afford to rent a vehicle and crappy vehicle at that. I am done buying vehicles there not sure the hubby is but terrible Customer service this time More

Friendly, treated like family. , offered refreshments I had a good experience at Derrick Dodge. You need to tell them that you do not need their sales pitch and take a tape recorder with you so that if th I had a good experience at Derrick Dodge. You need to tell them that you do not need their sales pitch and take a tape recorder with you so that if they say that a certain item was discussed and they change it you will have proof of it I used my cell phone. That's what's coming down these days. It seems that a word and a handshake is not good enough any more. Know your product you want and study your product and get all the info you can before going down to the dealership. In other words be wise to their tricks and make sure you read and understand the fine print before you pay or sign. More

bought a 2013 Jeep Compass Bought a year old jeep with 30000 km on it fully loaded for a steal of a deal. All thanks to Ron. I am very satisfied. And will buy another vehicle fr Bought a year old jeep with 30000 km on it fully loaded for a steal of a deal. All thanks to Ron. I am very satisfied. And will buy another vehicle from Ron again. More

Derrick Dodge Takes ADVANTAGE OF ANOTHER OLDER COUPLE (Acting on behalf of my parents age 83 and 79): My father was approached by Derrick Dodge by phone. He (MY FATHER) was desperate to save money as p (Acting on behalf of my parents age 83 and 79): My father was approached by Derrick Dodge by phone. He (MY FATHER) was desperate to save money as power and gas had been cut off from time to time. Derrick Dodge offered to sell him a new car and take his leased vehicle in a trade that would reduce his monthly payment by $40.00. (Forty). He decided to do this without council. As he at the time has just had a heart attack and stroke he had no licence. He also had no credit so he put the deal in my mother's name. (Who cannot read the contract or drive due to vision concerns). Although this may come to naught, I want to register this complaint against Derrick Dodge as I cannot fathom how the sales team could possibly have allowed this deal to progress. It would be very obvious to anyone with character that my Father is not able to make good decisions and my Mother has little or no idea what the implications of signing for my father were. Result: My parents have a car stuck on their driveway which is no good to them and rapidly losing value. AND an outstanding amount owed of $27,000. I don't anticipate any magical solutions. I do however desire that this company is noted as having done a 'Legal' deal that no-one with any character at all would have done. I thank you for allowing this to be submitted. More

Very positive & stress free buying experience We had a very positive experience purchasing our vehicle from the time we put in a query online, to the quick response & the efficient processing of We had a very positive experience purchasing our vehicle from the time we put in a query online, to the quick response & the efficient processing of our entire purchase. I commend Amy Paulhus & Quentin Brown for making the purchase of our new vehicle stress free. Thank you More

No communication, all sales crap, terrible!!!! My experience is similar to someone else on here in which I received a letter, a text, and an email about trading my 18 month old truck with a newer o My experience is similar to someone else on here in which I received a letter, a text, and an email about trading my 18 month old truck with a newer one etc. I told them that ok call me a sucker, but if you want to have me pre-approved for a new loan for the same or higher dollar amount, then sure why wouldn't I want to have newer. Same crap of save you money on your payments and such. Well it was like that conversation never happened, as it was pressure to come to the dealership etc etc. I said no, I know what I want and if you have it or can get it and have me approved then I will come in to sign and drive away. Again it was like I was not speaking or talking to a rock. I advised again that I am not interested in any xx and give me an answer or not. So that went to the next level that they were offering me every other model that was close to what I wanted but that was in their inventory. Once again they were not listening as I understand you want to sell your stock, but when a customer doesn't want something then move on already. So since the female inside sales rep was unable to sucker me in, a new sales person, male this time is to help me cause she is new....lol.....yeah ok. So start from the beginning again and going through the same crappy roller coaster as before. Finally it was going to Finance. Finance guy Mike called me and we chatted and he was to get back to me, and haven't heard anything yet and it has been now over a month. No call from the sales person no call from finance or a manager, nothing. It is like nothing ever happened and that all of that was a nightmare. Ok so assuming I didn't get approved, or did anyone even do anything? The stupid thing is this is the second time I went through this and should have learned the first time. What a regret it is to have to tell people that I bought a truck there as my first experience was not great to begin with, then xxxxty service as soon as they sell you the truck, and the list goes on. Just happy that I love my truck and another dealership can get my business every two years that I change vehicles. I have 5 friends/employees that have now bought dodges from someone else due to my experience. I laugh on how I haven't even received a callback for over a month, how terrible is that!!! More

Received invitation letter that was too good to be true.. I bought a used high end car a year ago,received a letter on one year aniversary to trade my car with brand new 2015 lower end car and even reduce my I bought a used high end car a year ago,received a letter on one year aniversary to trade my car with brand new 2015 lower end car and even reduce my payments by $200. When I checked if the invitation still holds I found that the car they offered was the most simplistic with not much of extra add ons. This was not written on the letter. When I asked at least to have with one step up,I was asked to add $200 extra to my current monthly payment. When I asked why the letter was not honoured,their response is that it does not make any logical sense for me to expect a decent car for the used car that I am trading of. Other irritants: then when I am clear I am not going for the increase in my payments which is against the essence of their letter they went on with another offer which they will be happy to trade with same as my car but newer. When I went to the dealership there seems to be they are oblivious to the letter , as if it did not come from them- computer generated.?over all bad experience They waist so much of my precious time talking and passing between so called managers-how easy would have been to talk and finish with one person? instead of repeating yourself with so many sales pple and each trying to make you understand what you could not see about the "good offer" . And took forever to come up with the answer of the letter,as they ask you first to give them driving license, registration of my car, then they produce bill of sale... Take home lesson, you receive any letter from these guys throw it in garbage and continue with your other daily valuable errands More

Horrible experience I have purchased 2 vehicles from this dealership and even made referrals there. Was a big supporter until i went to make use of the tire warranty i pu I have purchased 2 vehicles from this dealership and even made referrals there. Was a big supporter until i went to make use of the tire warranty i purchased when i bought my new vehicle. There are conditions on the warranty that made me think maybe the repair wouldn't be covered so i asked when i booked my appointment. The lady told me the service would be covered. When i got there for my appointment i was told i didn't have an appointment and that my warranty didn't cover the repair and there wasn't anything to discuss it was clearly written on the paper and he walked away. When i tried to contact the dealership to discuss this i got no calls back. What's worse is that the service advisor who tried to help was nice and felt terrible but his assistant manager on duth (Brian) wasn't open to discussion. One star is being generous as i can't give them no stars. More