Derrick Dodge

Excellent & professional While visiting Edmonton, we ended up @ this dealership, & instantly felt very comfortable with the salesman, Wossen Taffesse. Wossen was very professi While visiting Edmonton, we ended up @ this dealership, & instantly felt very comfortable with the salesman, Wossen Taffesse. Wossen was very professional, courteous & patient with my husband & myself. He brought Curtis Jensen, Used Car Manager to meet us & Curtis was also very professional. Once the deal was complete, Wossen continued to assist us & introduced us to Barry Bubley, Business Manager who processed our paper work & assisted us in obtaining out of province transport insurance. All the while Wossen continued to offer any assistance he could. Once we had made the trip home, Wossen also called to follow up on our long trip home. It was a pleasure dealing with all the personnel at Derrick Dodge. We love our vehicle & had a very pleasant experience with Wossen! More

Best car buying experience I've had A few months ago I contacted Derrick Dodge wanting to get out of my Dodge Dart into something more suited for my family. I had tried another Chrysler A few months ago I contacted Derrick Dodge wanting to get out of my Dodge Dart into something more suited for my family. I had tried another Chrysler dealership but wasn't pleased that I was treated as only someone to make a commission from. At Derrick Dodge the staff were exceptional. I had the pleasure of working with Eric who was so kind and courteous. He not only got me out of my Dart, he put in into a brand new Chrysler 200, after the other dealership told me my credit score was too poor to get me out of my old car. They kept me in the loop on every aspect of the sale and when I had to bring my kids in with me, they played with them and made the experience much more enjoyable for all of us. Thank you Derrick Dodge team and especially Eric for making this the best car buying experience I have ever had. I love my new car! More

I traded a Dodge Van to a Mazda 5 I was glad that Wossen Mikael could direct me to exactly the car I wanted. He was very kind, patient and professional. I got a good deal and a wonderf I was glad that Wossen Mikael could direct me to exactly the car I wanted. He was very kind, patient and professional. I got a good deal and a wonderful car for a good price. Wossen Hooray! More

Quick, easy, understandable and stress free Our salesman didn't pressure us and he was very friendly he new all about the vehicle. He didn't try to make a deal, he explain all the controls durin Our salesman didn't pressure us and he was very friendly he new all about the vehicle. He didn't try to make a deal, he explain all the controls during test drive. He came in to finalize the deal on his day off. Overall we had a good experience and we are happy to recommend him to anyone. More

very pushing sales manager very bad experience. when making an offer, just do not give me any time to think about it. it is literally one time offer and when I was being straig very bad experience. when making an offer, just do not give me any time to think about it. it is literally one time offer and when I was being straightforward and rejected the offer. the sales man just turn around and leave. DO NOT KNOW HOW TO BE POLITE?! HOW TO GET ANY BUSINESS DONE?SUCH A BAD EXPERIENCE. More

Avoided a recall I can't believe these guys knew about a recall on my 2013 mini van and instead of replacing the part they simply unplugged it!! What a joke and a shad I can't believe these guys knew about a recall on my 2013 mini van and instead of replacing the part they simply unplugged it!! What a joke and a shady dealership!! plus they lied to me on the price I had to pull up the ad on the website and show them what it was actually listed for, then played stupid, well actually it's probably because they are stupid!! Your better off taking your chances on a dirt lot probably less shady I would definitely NOT recommend this place to anyone how embarrassing More

It's All About Them, Not You Derrick Dodge is just awful; my advice is go anywhere else. My car purchase in 2007 was humiliating (good cop/bad cop routine). Despite that I asked f Derrick Dodge is just awful; my advice is go anywhere else. My car purchase in 2007 was humiliating (good cop/bad cop routine). Despite that I asked for a quote on a Dodge Grand Caravan for late August, 2015: I was assured that it couldn't be done. Ok, what's a quote for right now? $6,000 higher than what was on their website. Then I get a call from Will, who explains to me "we can't possibly quote you, or even give an indication, of what we would sell you a vehicle for in August, but I will e mail you a quote for one right now." Never heard from him. Meanwhile, Crosstown was able to do all of this, and were informed and decent people, unlike those at Derrick. I'm happy to never have to deal with Derrick again. More

fraudulent service/abusive service manager When completing a purchase of a new vehicle I was promised the world. When I went in for my routine oil changes that's all that was done even though, When completing a purchase of a new vehicle I was promised the world. When I went in for my routine oil changes that's all that was done even though, according the the inspection report, they claim to do many other things. When I spoke to the service manager regarding this he agreed they didn't do it and he said he would speak to the tech. At 10,000km tires should be rotated. The tech claimed I declined this even though it's free to me and was necessary. The tires were never rotated. Lazy, dishonest service techs (some,obviously,not all) and an absolute jerk as a service manager. More

Happy with how we were treated. We highly recommend Kris Zielinski in used cars. Since 2008 we have purchased 6 Jeeps from Kris he always exceeds our expectations and treats us like We highly recommend Kris Zielinski in used cars. Since 2008 we have purchased 6 Jeeps from Kris he always exceeds our expectations and treats us like family. He makes car buying a pleasurable experience. In finance we really enjoy working with Quinton he makes all the paperwork easy and seemless. Overall we would highly recommend dealing with Kris and Quinton at Derrick Dodge! We give this dynamic duo a five star rating! More

Get it in writing Be careful with these guys. They made a deal with us over the phone and once we got to their dealership everything changed. This was a 1000 km round Be careful with these guys. They made a deal with us over the phone and once we got to their dealership everything changed. This was a 1000 km round trip. They promised us $10k for our trade in the. Tried to give us $6k once the contract started . We bought the trade in from them 18 months ago for $20k. You do the math . They ripped us off one the first sale or they were ripping us off on the trade . Either way this dealership is NOT TO BE TRUSTED . More