Derrick Dodge

Would love to cut the ties. I waited 10 min before someone acknowledged me. The booked apt was to be 1 1/2hr. Then told I would not be able to collect vehicle for 5 hr. They were I waited 10 min before someone acknowledged me. The booked apt was to be 1 1/2hr. Then told I would not be able to collect vehicle for 5 hr. They were shocked that I did not want to sit around all day. Time for basic customer service like uniforms and name tags and customer centered service. And please sending cute mail outs disguised as a friend called Ivana Nucar. More

Good service Recently purchased a new truck from James "The Deal Guy" Grouse and he lived up to his name. Great customer service & friendly/helpful staff!! I recom Recently purchased a new truck from James "The Deal Guy" Grouse and he lived up to his name. Great customer service & friendly/helpful staff!! I recommend, that if your looking a new vehicle, buy it here! More

Great Service! I recently bought a truck here! James was a fantastic person to deal with! Great friendly atmosphere and would definitely recommend them! Great servi I recently bought a truck here! James was a fantastic person to deal with! Great friendly atmosphere and would definitely recommend them! Great service all around! More

Helpful when out of town Justin was great help and took my call seriously when I called to buy a vehicle from out of town. I'm from a small town 5 hours up north and helped me Justin was great help and took my call seriously when I called to buy a vehicle from out of town. I'm from a small town 5 hours up north and helped me to find exactly what I wanted over the phone, a great deal nobody else could beat then arranged for the vehicle to be shipped to me so I didn't have to take a day off of work. He was honest and up front and it was much appreciated! More

Very unprofessional sales manager Do not buy a vehicle from Derrick dodge used car sales lot. The sales man WAQAR AHMED was a great help but the sales manager SVEN KLUBERT was very Un Do not buy a vehicle from Derrick dodge used car sales lot. The sales man WAQAR AHMED was a great help but the sales manager SVEN KLUBERT was very Unprofessional and didn't treat me with any respect. Was inquiring on buying a SUV when the manager SVEN KLUBERT told the sales man my car was a piece of xxxx right in front of me and then tried to denied it. I called him out on it and he didn't even aplogise to myself or my friend. I work in customer sercice and you never disrespect the customer like he did to me. Needless to say I've been looking for a SUV preferably a dodge, but after that experience. .it's left a very bad taste in my mouth. I've never felt so humulaited like that befor. More

Thanks for all of your help John Fraser We bought our son a dodge challenger from John Fraser (CJ) who was a very helpful and excellent sales person. He stayed with us the whole time right f We bought our son a dodge challenger from John Fraser (CJ) who was a very helpful and excellent sales person. He stayed with us the whole time right from start of the purchase of the car until we signed the finance papers and got the keys. Thank you very much for all of your help More

Minivan Just bought our fourth dodge minvan from Derrick Dogde and obviously we are happy enough to return again to them. The sales guys were awesome. John F Just bought our fourth dodge minvan from Derrick Dogde and obviously we are happy enough to return again to them. The sales guys were awesome. John Fraser was the reason we came in. He called us to come see the minivans and told us about the canada wide rebates. So we came in. He was friendly and great to work with. We ended up also working with Paul when John had some well deserved days off. Both were great and helped us find a van that suited our needs and budget. More

Very professional and great experience I purchased a Fiat 124 Spider Abarth and had the best experience at this dealership. They spent extra time finding the exact one I wanted and even to I purchased a Fiat 124 Spider Abarth and had the best experience at this dealership. They spent extra time finding the exact one I wanted and even took time to change out the seats for me to get the exact look I wanted. The Fiat unfortunately got delayed in transit, and the dealership gave me a loaner demo Fiat 124 Abarth to drive around until mine came in. That is beyond what I expected. Great service. Very much recommend this dealership. More

Waste of time So I call and to talked to Zak about finaceing a new truck the deal sounded great . Well I waited and waited n no one phoned I had to harras them to e So I call and to talked to Zak about finaceing a new truck the deal sounded great . Well I waited and waited n no one phoned I had to harras them to even talk to anyone it seems they were too busy to help the people who's credit isn't the greatest , I didn't get a truck and it wasted my time n made me not able to work for a week n a half , plse don't give these unconciderate people your business def go somewhere else were they care. More

Client satisfaction We purchase a Jeep Grand Cherokee diesel new at January 2016 To sell they were realy helpefull and dedicated to the client but after you purchase or We purchase a Jeep Grand Cherokee diesel new at January 2016 To sell they were realy helpefull and dedicated to the client but after you purchase or drive any car out their doors , there goes all nice and helpefull dedication to keep you happy to !!! So you have a example they were nice to sell extra warranty and also protection packages but wen time comes to put it in use or in place they just now to give you a call back and leave a voice mail witch said : I'm sorry but was denied !!! My grand Cherokee has the leather from my dash board cracked , we don't have any idea how could that happend but the only explanation we have is the leather must give up with diference of temperatures or original defects !!! So we went to the dealer to show it and put in use our leather protection plan as well a warranty! After 3 different times and days off work to take the SUV to them and painfull process to get pictures off the dash and seat they finally told me They had already submit it in to FCA To get one answer back ! They call me one more time to take the SUV in one more time because they said it would be a verry expensive repair so the FCA wanted the maneger to have a better look and opinion about the crack on the dash leader so he could decide ! I called before I went one more time and for my surprise they tell me to go yes because the service maneger is in and wen I get there ( 20 minutes later ) no maneger there and no one can contact him leaving me like a idiot waiting one more time to get some more pictures and send me home one more time !!! One week later they just called and left a simple voice mail saying : Im sorry but it was denied !!! And not even explain a reason why ??? I felt I was treated with no respect or care about it !!!! We paid more then 65.000 for a new car and we realy take care or it We realy like it and but not with a crack on the leather dash .... They were very good to sell all protection pacadges but after that they don't care any more !!! Just advising !!!! Don't recommend them To anyone, !!!! More