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Derrick Dodge
Edmonton, AB
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362 Reviews of Derrick Dodge
Service department can be rude and unorganized I purchased a Dart and 2 months later it had an issue. Well I had taken my car to derrick dodge in march of this year to have them diagnose my issue, I purchased a Dart and 2 months later it had an issue. Well I had taken my car to derrick dodge in march of this year to have them diagnose my issue, and they determined a new thermostat was required. They also told me it would be a few weeks before one came into their shop, so I waited. After a few weeks I received no phone call so I called Derrick Dodge to find out where my part was. They informed me it was on back order. After a few more days of contacting them I was informed they would contact me when the part came in. I received no phone call and the issue seemed to just go away on my car. It is now December, my car has given me the same issue as it did in March so I visited Derrick Dodge again. The service manager I dealt with was very rude and not friendly towards me and my issue, and I did not receive a reason why my part was forgotten about early this year. It just didn't feel like a very welcoming interaction. I use to go to Derrick Dodge for convenience but I will now take the trip to Londonderry Dodge for the customer service and workmanship. More
Great experience with our Salesperson We have been a customer of Derrick Dodge for 20 years. It's been a wonderful experience with our Salesperson Josue Granillo. We are extremely happy We have been a customer of Derrick Dodge for 20 years. It's been a wonderful experience with our Salesperson Josue Granillo. We are extremely happy with our new Jeep Renegade. We always recommend Derrick Dodge to our friends for great deals and service. Thanks for the effortless job on making this deal come true and we look forward to our ongoing relationship with Derrick Dodge. Best wishes from All West Welding Ltd. More
Best sales team I would like to say thank you to joe at the truck center for all his hard work and no bull in getting us in to the truck we wanted . He worked with us I would like to say thank you to joe at the truck center for all his hard work and no bull in getting us in to the truck we wanted . He worked with us and never lied or played a game with us , just Straight to the facts and the point . Great team over there and will always come back and send friends and family to joe . Thanks again Derrick dodge team and joe for all the hard work . Steve and Vanessa. More
Polite and friendly staff They were very friendly and willing to help us out.. thank you for all the work to get us in a new van. You guys rock!! They were very friendly and willing to help us out.. thank you for all the work to get us in a new van. You guys rock!! More
My purchase experience Very happy with my purchase and James the deal guy was more then excellent and recommend Derrick Dodge to all my friends if they want awesome service Very happy with my purchase and James the deal guy was more then excellent and recommend Derrick Dodge to all my friends if they want awesome service and deals , just ask for James grouse, thanks again happy customer More
Ask for Justin McKinney Everyone has had bad experiences with car dealership, with people who do not care, pushing salesman, chaotic follow up and unanswered questions or lie Everyone has had bad experiences with car dealership, with people who do not care, pushing salesman, chaotic follow up and unanswered questions or lies. If you want a different kind of sale, ask for Justin McKinney, he will listen, find the best deal for you and gladly answer all your questions. He will never push you to cut the deal, but always be inviting to move forward. This is the first time I find such a car salesman in Canada, and I am very happy with the Dodge Grand Caravan I bought for the society I am managing. Way to go Justin ! Keep up the good work ! We need more people like you ! Jean. More
Working with Al Dewan Recent purchase at Derek Dodge was excellent. They were present with a complicated situation and pulled it off. Al Dewan was patient and informative e Recent purchase at Derek Dodge was excellent. They were present with a complicated situation and pulled it off. Al Dewan was patient and informative every step of the way. We were even at the sign off of a vehicle when I had second thoughts and wanted to switch out. Jim in finance was understanding and put it off for me to make the decision. Al was more than helpful to sort out a different choice and in the end we got a deal done. I highly recommend Al Dewan to anyone. With his vast experience in the business combined with knowledge, patience, honesty and integrity, you definitely can’t find anyone better. More
New vehicle purchase James "the deal guy" Grouse was the salesman that helped me in my purchase of my new Jeep Cherokee Sport. He's absolutely straight forward, easy to de James "the deal guy" Grouse was the salesman that helped me in my purchase of my new Jeep Cherokee Sport. He's absolutely straight forward, easy to deal with, didn't try to sell me something I didn't want. Told him exactly what I was looking to purchase the payments I was looking to pay and he made it happen. Great guy all around! If you are looking to purchase definately go see him at Derrick Dodge you will be happy you did!!!! More
Would love to cut the ties. I waited 10 min before someone acknowledged me. The booked apt was to be 1 1/2hr. Then told I would not be able to collect vehicle for 5 hr. They were I waited 10 min before someone acknowledged me. The booked apt was to be 1 1/2hr. Then told I would not be able to collect vehicle for 5 hr. They were shocked that I did not want to sit around all day. Time for basic customer service like uniforms and name tags and customer centered service. And please sending cute mail outs disguised as a friend called Ivana Nucar. More
Good service Recently purchased a new truck from James "The Deal Guy" Grouse and he lived up to his name. Great customer service & friendly/helpful staff!! I recom Recently purchased a new truck from James "The Deal Guy" Grouse and he lived up to his name. Great customer service & friendly/helpful staff!! I recommend, that if your looking a new vehicle, buy it here! More