Cochrane Dodge Chrysler Jeep

Go anywhere but there I have hit 4 strikes with this dealer. I had wanted a jeep jk for some time and my trip down disaster lane began with my trip to buy local. I firmly I have hit 4 strikes with this dealer. I had wanted a jeep jk for some time and my trip down disaster lane began with my trip to buy local. I firmly believe in supporting local businesses, and my cochrane address pointed me to cochrane dodge. MISTAKE ONE. Their website had wrong model vehicles listed at grossly inaccurate pricing. My sales experience was a joke with my sales individual having to report to some unseen OZ every 10 seconds. Frustration set in almost immediately. I was prepared to buy that day, but left without even a test drive. I ended up buying my jk the next day in Calgary. I found the vehicle I wanted with a price I was willing to pay. I have friends who had the same bait and switch experience with this dealership. Hoping to redeem my experience I went and purchased my towing package from them. STRIKE TWO. After I had installed my hitch and harness I was horrified to find out after the fact that I had paid upwards of double the going rate for these parts. Shame on me for not doing more research ahead of time. Regardless, parts prices this high are unconscionable. My vehicle is my daily driver and I commute into the city every day and my cruise control died just outside of my warranty. I am busy and needed weekend service. Guess what, the ONLY dealership within reasonable driving distance that had weekend appointments available inside 6 weeks was Cochrane Dodge. STRIKE THREE. I had been quoted out and told this one thing would fix the problem. WRONG. The bait and switch continued. Not only did the repair they did not fix the problem, they expected me to continue to pay and replace parts on what the termed "A PROCESS" that was akin to exploratory surgery, replacing overpriced part after overpriced part down the line of modules until the problem went away. I was also expected to pay shop labour rates for an obviously unqualified tecnicnician to learn how to properly fix a car. Any qualfied shop laughs at this story as it is simple to diagnose and fix. The real golden nugget of this story was that it was not a module, but the clock spring. I did complain this time and had the price reduced. They fixed my cruise control while simultaneously disabling my interior light dimmer ability. There was no way in xxxx I was going to take it back and be subjected to bait and switch dodge, aka cochrane dodge. As this problem, minor and annoying did not affect my drivability I was in no hurry to get it fixed. One day out of the blue I received an unsolicited text informing me my vehicle required service. I responded on the text and stated my problem. They asked me when I could book it in. STRIKE FOUR. Stupid me for thinking they wanted to right their failings with me I took the bait and set myself up for the switch. I took my vehicle in to get this problem fixed and was immediately met by an individual who made it very clear to me that he had much better things to do but could not partake until his last appointment of the day (ME) was gone. Not a great start. He began to ask me about adding services to my visit. I politely declined stating I was here to have them fix the problem they created. I didn't want to leave there without giving them something for me to pay for. I have a broken part I was willing to buy from them (I had done my homework this time and knew what it was worth). I was instantly denied as they did not have the time. Odd as they had plenty of time to do service work I declined. However, the real problems started when I was informed that there would be a charge for fixing their problem. The bait and switch hard at work in cochrane. They called me. I explained my problem. They booked me in and tried to screw me again. Either I have a huge target on my back or that is the fundamental business practice at that dealership. Do yourself a favor: shop and service your vehicle anywhere but there. I am sure I am not the only one who works hard for their money. If you want to have more of it left, DO NOT GO THERE. More

Bought a used vehicle for our son We have worked with the same salesman for our last 3 vehicles and we won't go anywhere else. Once Cody got us what we needed, he sent us to Joanne to We have worked with the same salesman for our last 3 vehicles and we won't go anywhere else. Once Cody got us what we needed, he sent us to Joanne to help finalize the paperwork and take payment. The whole process from start to finish was a great experience, very professional and personalized at the same time. We WILL be back! More

Fast Friendly Knowledgeable Professional Service I contacted Joe Cameron regarding a used Caravan I saw on Kijiji. His easy professional manner convinced me, on a cold winter night, the trip from Cal I contacted Joe Cameron regarding a used Caravan I saw on Kijiji. His easy professional manner convinced me, on a cold winter night, the trip from Calgary to Cochrane would be worth it. My wife and I test drove the vehicle with Joe and two others he thought might interest us. He answered all our questions and provided vehicle information that made our decision easy. He then prepared our offer which was accepted. Next, we met Robyn Wright, to arrange financing. Her qualified experience was easy to see immediately. She walked us through arranging financing and had an approval within 2 hours. Wow . . . .at 65 years old and with all the vehicles I ‘ve bought, I was never shown this was the way it could be done. Joe Cameron and Rob Wright amazed us and I am so happy I made that first call. PS I wrote this review after a week and I still have a smile on my face. More

New Chrysler 200 Limited We just purchased our new vehicle and were very pleased with the experience. Dean and Graham were excellent in putting the financial deal together an We just purchased our new vehicle and were very pleased with the experience. Dean and Graham were excellent in putting the financial deal together and Joanne oh-so-efficient in taking care of all the paper work! More

Cruising in a 200S We would like to say that my wife and I thoroughly enjoyed our interaction with Al, Matt and Joanne on our purchase of a 200S with our Ram trade-in. O We would like to say that my wife and I thoroughly enjoyed our interaction with Al, Matt and Joanne on our purchase of a 200S with our Ram trade-in. On being introduced to Matt by Al, we had a great experience and ultimately completed our finance transactions with Joanne. Matt and Joanne are very personable, sincere and are fun to deal with. We had no plans to purchase a new vehicle during our visit but ultimately due to Al, Matt and Joanne's assistance and patience, we purchased our new vehicle with which we are getting accustomed to and enjoying. Keep up the great work!! More

Bought a Jeep Jamie and Joanne at Cochrane Dodge were amazing. They took care of me when I was looking for a new vehicle. I got a great deal on exactly what I was l Jamie and Joanne at Cochrane Dodge were amazing. They took care of me when I was looking for a new vehicle. I got a great deal on exactly what I was looking for and they were very helpful and informative. Nothing like the city dealerships in Calgary. I'll be coming back in the future and definitely recommending friends and family here. Thanks guys! More

Happy customer Every time I come in I receive quick, friendly and knowledgable service. Jason was awesome! I will definitely bring my Jeep back for future appointmen Every time I come in I receive quick, friendly and knowledgable service. Jason was awesome! I will definitely bring my Jeep back for future appointments. Thanks again! More

Why 5 stars???....because 10 stars was not an option! We loved dealing with this Dodge dealership. Although cudo's goes to our salesman Cody for his easy non-pushy manner....the real star of our deal was We loved dealing with this Dodge dealership. Although cudo's goes to our salesman Cody for his easy non-pushy manner....the real star of our deal was Robyn! She went above and beyond to put us into my husband's DREAM TRUCK! We live out of town and she stayed at work late a couple of times so as to handle our deal direct and with kid gloves! CAN'T SAY ENOUGH ABOUT HER TALENT! Thank you sooooo much Robyn! We will definitely be giving this Dodge dealership ALL of our future business and we'll be sure to send friends/family and facebook readers to you as well! More

Great sales experience Had a great experience and love my car! Dean was easy to work with on the sales end. He was down to earth and approachable. Joanne made the financi Had a great experience and love my car! Dean was easy to work with on the sales end. He was down to earth and approachable. Joanne made the financing end of things painless. She answered all my dumb questions :) Would happily send friends and family to them. More

Head light misshap Brought my truck in for some work and to also get my driver side headlight fixed. The said it was the wiring harness clip that was the problem. They r Brought my truck in for some work and to also get my driver side headlight fixed. The said it was the wiring harness clip that was the problem. They replaced it and when I got my vehicle home I noticed that I have one low beam light and one high beam light on. Not only did they incorrectly wire the part but the broke a plastic clip, left a screw for my front grill out which I found on a cross member, didn't clip the grill in properly, the under hood light was left just dangling. With the quality of the workmanship I didn't want them touching my truck anymore. So I went back to ask for a refund for the cost of the labour and said I would fix it properly myself. They denied that request and said the best they can do is an in house credit for the labour. So now I payed them labour for something I have to fix myself and I did refuse the credit because I will never be back. My service advisor Dustin P. was helpful and seemed distressed for my situation but his hands were tied since his service manager wouldn't do anything for me. The service manager didn't even bother to come and talk to me. More