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Carters GM NorthShore

Vancouver, BC

4.7
102 Reviews
Call Dealership (604) 987-5231

800 Automall Dr

Vancouver, BC

V7P 3R8

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102 Reviews of Carters GM NorthShore

January 15, 2026

Excellent staff. Incredible customer service. Always willing to help and support in every way possible. More

by dennisbrode
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Jan 16, 2026 -

Carters GM NorthShore responded

Thank you for your kind words, Dennis. We’re delighted to hear that you experienced excellent customer service and supportive care from our team. Providing exceptional service is always our goal, and we truly appreciate your feedback. Respectfully, Eric Mitchell (General Manager).

January 15, 2026

Professional personnel, significant vehicle inventory from which to choose, fair process with respect to trade ins. More

by Jrw1944
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Martin Benn
Report | Print
Jan 16, 2026 -

Carters GM NorthShore responded

Thank you for your kind sentiments and for choosing Carter GM Northshore. If we can be of any further assistance, we’re always here to help. Respectfully, Eric Mitchell (General Manager).

January 15, 2026

The service was friendly and communication was clear on the work that needed to be done. Car was ready as promised. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver
Report | Print
Jan 19, 2026 -

Carters GM NorthShore responded

Thank you for the opportunity to earn your business, Mike! We’re pleased to hear that our team provided you with a positive experience and delivered your vehicle on time, as promised. We truly appreciate your business and look forward to assisting you again in the future. Sincerely, Eric Mitchell (General Manager).

January 14, 2026

The service manager, Garret, kept me in the loop via text messages. Gave me a worst case scenario estimate; luckily my vehicle was repaired for less. More

by Heather Hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret
Report | Print
Jan 16, 2026 -

Carters GM NorthShore responded

Thank you, Heather, for your kind review. We’re glad to hear that Garrett kept you well informed throughout the process and provided clear, transparent communication. Setting expectations and delivering positive outcomes is always our goal, and we’re pleased your repair came in under the initial estimate. We appreciate your trust and look forward to assisting you again in the future. Respectfully, Eric Mitchell (General Manager).

January 12, 2026

I needed to bring in my old Yukon in, expecting to have to wait several days for an appointment since it was just before New Year's,,, they were able to get me the next day and found that the work needed w More

by Gary Anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I've worked with ' ALL' of them and have been just as happy! (They know me and the challenges)
Report | Print
Jan 13, 2026 -

Carters GM NorthShore responded

Thank you for sharing your experience, Gary! We’re so glad our team could accommodate you quickly—especially during the busy New Year period. It’s always impressive to see a Yukon still going strong at 450,000 km! We truly appreciate your trust and kind words, and we’re happy to be here whenever you need us. Sincerely, Eric Mitchell (General Manager).

January 11, 2026

Garrett and Oliver do a great job very attentive to your vehicle’s needs prompt and efficient More

by michaelbenjamin_nahanee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett and Oliver
Report | Print
Jan 13, 2026 -

Carters GM NorthShore responded

Thank you, Michael! Garrett and Oliver will be pleased to hear your feedback. We’re glad you found the service attentive, prompt, and efficient. We appreciate your trust and look forward to taking care of your vehicle again in the future. Respectfully, Eric Mitchell (General Manager).

January 11, 2026

AMAZING! ! Martin and Laura were amazing and friendly. I phoned and had my car within 1 week. Was the fastest and easiest everything I wanted I got. Would high More

by Lauryn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Martin, laura
Report | Print
Jan 13, 2026 -

Carters GM NorthShore responded

Thank you so much, Lauryn! We’re thrilled to hear about your positive experience with us. Your recommendation means a great deal to us. Enjoy your vehicle, and welcome to the Carter family! Sincerely, Eric Mitchell (General Manager).

January 10, 2026

Great service ! I have loved Carter's since the beginning! I trust them to give me an honest evaluation of any issues I need to take care of. More

by Cmsuther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver and Garret
Report | Print
Jan 13, 2026 -

Carters GM NorthShore responded

Thank you for your continued loyalty! We truly appreciate the trust you place in us and are proud to provide honest, transparent evaluations every time you visit. Your long-standing support means a lot to our entire team. Sincerely, Eric Mitchell (General Manager).

January 10, 2026

We had a couple of pretty bad experiences with the sales department (we knew exactly which vehicle we wanted and still ended up going over town to purchase because the sales staff were so unhelpful) but my More

by ainslierinfret
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Report | Print
Jan 13, 2026 -

Carters GM NorthShore responded

Thank you for taking the time to share your honest feedback. While we’re truly sorry to hear that your past experiences with our sales department were disappointing, we’re very pleased to know that your recent visit with our service team was positive experience. Providing friendly, timely, and helpful service—and a comfortable environment while you wait—is exactly what we aim for, and your comments will be shared with the service department as recognition of a job well done. We also take your feedback about sales seriously, as it helps us identify where we need to improve. Thank you again for your candour, and we hope to have the opportunity to serve you again in the future. Respectfully, Eric Mitchell (General Manager).

January 10, 2026

Booked my service appointment on Monday. Brought my car in Tuesday for maintenance and tire check. Had my car in the shop at 8:16 am and got the call to come get it at 11 am. Awesome serv More

by Marcellam.baker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allea Winkler and Sam Massoudifar
Report | Print
Jan 13, 2026 -

Carters GM NorthShore responded

Thank you for the recent opportunity to serve you, Marcellam! We’re happy to hear your service appointment was was such a positive experience. Getting you back on the road quickly while delivering quality service is always our goal, and we look forward to seeing you again at your next visit! Sincerely, Eric Mitchell (General Manager).

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