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Carters GM NorthShore
Vancouver, BC
73 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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73 Reviews of Carters GM NorthShore
June 08, 2018
Onstar says problem with tire on my CTS. My wife goes in and car gets checked to find two nails in the tire. Tire fixed and car cleaned and she was safely on her way. Much appreciated. My wife goes in and car gets checked to find two nails in the tire. Tire fixed and car cleaned and she was safely on her way. Much appreciated. More
by CTS11
Employees Worked With
Garret
June 08, 2018
Truck was not serviced prior to delivery. I bought a used Ram 3500 pickup which was advertised three weeks before it was available to purchase. Finally, when it was pronounced ready to go, I I bought a used Ram 3500 pickup which was advertised three weeks before it was available to purchase. Finally, when it was pronounced ready to go, I purchased it. The oil looked as if it had been changed, leaving a dirty filter because it appeared clean with streaks of dirty oil mixed. At home I checked the air filter and fuel filter. Both were in terrible shape. I assume that neither filter had ever been changed since the truck was new--50,000 kms. I bought this truck from a dealership with a good reputation. The lack of concern for providing me with a well-serviced product can be found at any used car lot on Kingsway. This is not how Mr. Carter earned the reputation of this dealership. On a positive note, the salesman provided good service and responded to calls promptly and I am happy with the deal we made. More
by Zane
Employees Worked With
Nino
June 07, 2018
Great service! Even though they were extremely busy, they managed to service my car within 24 hours. I appreciated that a lot. And overall, it was really a great, re Even though they were extremely busy, they managed to service my car within 24 hours. I appreciated that a lot. And overall, it was really a great, reliable and friendly service. Thank you so much! More
by Marko
Employees Worked With
Garret
February 20, 2018
Everything explained before any work was done. The service was explained and then I was given a call to tell me exactly what was needed and the cost. The shuttle service was very handy. The service was explained and then I was given a call to tell me exactly what was needed and the cost. The shuttle service was very handy. More
by Cartahoe1
Employees Worked With
Karl Kenny
February 08, 2018
Malibu Everything was perfect, Ninno Decotiis was very professional and very friendly. The service was really fast and professional. I was very happy. I lik Everything was perfect, Ninno Decotiis was very professional and very friendly. The service was really fast and professional. I was very happy. I like my new car More
by Istracsk
Employees Worked With
Ninno Decotiis
February 03, 2018
Very professional and helpful Service staff person was efficient, friendly, helpful and worked hard to get things done quickly. All of the service staff at Carter GM in North Van Service staff person was efficient, friendly, helpful and worked hard to get things done quickly. All of the service staff at Carter GM in North Van have been excellent More
by Rhonda
Employees Worked With
Oliver Dietrich
November 29, 2017
Truck shopping Lawrence is a friendly straight talking salesperson. No nonsense. Listened to what I wanted and found the right vehicle. Yuri his sales mangafer als Lawrence is a friendly straight talking salesperson. No nonsense. Listened to what I wanted and found the right vehicle. Yuri his sales mangafer also low key and easy to deal with. More
by Robin
Employees Worked With
Lawrence. Yuri
November 27, 2017
Very Professional The service department is always very friendly and efficient. Treat me very well and always have things done on time. The workmanship is excellent whi The service department is always very friendly and efficient. Treat me very well and always have things done on time. The workmanship is excellent which gives me confidence vehicle. More
by Traveler
Employees Worked With
Garret
November 16, 2017
SERVICE TEAM GOLD STAR I feel right at home with Mike and the guys there. Very patient and helpful with even the smallest issue. The driver program for pick up and drop of I feel right at home with Mike and the guys there. Very patient and helpful with even the smallest issue. The driver program for pick up and drop off is also great. Over all exceptionally friendly and efficient group. Makes me feel secure that my Equinox is up to date and road ready. More
by SR 888
Employees Worked With
Mike, Oliver, Garret
October 09, 2017
Two happy customer! From the moment my wife and I walked into the dealership to driving home in our new car, everything was done by the staff to make us feel welcome and From the moment my wife and I walked into the dealership to driving home in our new car, everything was done by the staff to make us feel welcome and that our business was appreciated. Especially we would like to thank Mary-Ann who welcomed us in a very professional and friendly manner. If there is one thing I cannot stand, then it's a pushy salesperson. That would make me want to leave a store immediately; however, dealing with Mary-Ann was a great experience because she was kind and knowledgeable. But also the other people we talked to at the dealership were very nice and helpful. And that is what I call excellent customer service. So if anyone is looking to buy a new car, I can really recommend this dealership. More
by Marko
Employees Worked With
Mary-Ann, Lawrence
