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Carters GM NorthShore
Vancouver, BC
145 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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145 Reviews of Carters GM NorthShore
February 21, 2026
They service my car since new, work done perfectly, communication is excellent. Service adviser Sam is very professional and helpful. Highly recommended. communication is excellent. Service adviser Sam is very professional and helpful. Highly recommended. More
by Trailblazer Active 924
Employees Worked With
Sam
February 21, 2026
First class service,easy check in called when my car was ready even washed and cleaned inside and the best yet I couldnt get there on my own so they sent the shuutle even late in the day to bring me to the ready even washed and cleaned inside and the best yet I couldnt get there on my own so they sent the shuutle even late in the day to bring me to the shop First class right thanks Ron Chapman More
by Chappy
Employees Worked With
Sorry
February 17, 2026
I informed your service representative that the bottom-right corner of my car’s infotainment screen had started to turn yellow. When I picked up the vehicle, I was told that they had compared it wi bottom-right corner of my car’s infotainment screen had started to turn yellow. When I picked up the vehicle, I was told that they had compared it with another car of the same model and found no issue with the screen. They also suggested that the image only appeared that way when viewed from a certain angle. However, I have personally checked three other 2025 Suburban and Tahoe models, and none of them have this issue. Their infotainment screens appear noticeably brighter and more uniform than the screen in my vehicle. To avoid creating an argument, I chose to leave without saying anything further. However, I would like to ask this: if a customer brings in a brand-new vehicle that is still under warranty and reports a concern with the screen, is dismissing the issue without properly addressing it really the right way to handle the situation? This is not the first time I have experienced this. Previously, I brought the vehicle in due to inconsistent fluctuations in the climate control and heating system. Once again, I was told there was no issue, and I left without pushing the matter further, even though I knew something was not functioning properly. I have also checked and confirmed that other vehicles of the same model do not experience these A/C and heating issues. In fact, some owners of the 2025 Suburban have previously raised similar concerns directly with the manufacturer, and those issues were addressed and resolved. I would strongly recommend that your technicians at least research this matter and review the available information before dismissing a customer’s concern. I would like to remind you that you represent a large, globally recognized company. Many customers, including myself, purchase vehicles with confidence in the warranty and after-sales support provided. Factory-related issues should be taken seriously, and more importantly, customers deserve to be treated with professionalism and respect. It is essential that concerns are assessed thoroughly by qualified technicians who understand the product, take pride in their work, and genuinely value their customers. I look forward to having this matter reviewed properly. More
by Sener Yilmaz
Employees Worked With
Service Department
February 14, 2026
I enjoyed Alex the salesman. For some reason nobody will return my calls after leaving two messages. The Apple carplay doesn’t work entirely. Find myself pressing an option for m For some reason nobody will return my calls after leaving two messages. The Apple carplay doesn’t work entirely. Find myself pressing an option for music list only to be sent to a curated list i don’t want at random. Causes too much distraction. Oh well ill just use my phone since i know that works properly. In future i would recommend not adding features that don’t work. More
by rschwartz88
Employees Worked With
Alex
February 12, 2026
Making the appointment for the service took like 4 tel attempts as the calls went to the proper section but nobody answered them. The service was good but you sent me a rebate for the oil change via email attempts as the calls went to the proper section but nobody answered them. The service was good but you sent me a rebate for the oil change via email and you did not have it in the system so when I mentioned it to your front desk person, she had opened the order already and was a little upset because she had to modify the order with her supervisor, but she never asked me if I had an offer nor she offered me the discount when opening the order, Other than that the service was very good. More
by agarzon52
Employees Worked With
Mmmm… not recall the names of the two employees that help me. The order was opened by a woman who said doing it for someone else
February 12, 2026
Mess up by appt person originally but service adviser Oliver fixed the issue and was excellent in helping me with my needs and provide all the help to satisfy my experience! Oliver fixed the issue and was excellent in helping me with my needs and provide all the help to satisfy my experience! More
by jones1541
Employees Worked With
Oliver, Appointment person.
