Carters GM NorthShore

I informed your service representative that the bottom-right corner of my car’s infotainment screen had started to turn yellow. When I picked up the vehicle, I was told that they had compared it wi bottom-right corner of my car’s infotainment screen had started to turn yellow. When I picked up the vehicle, I was told that they had compared it with another car of the same model and found no issue with the screen. They also suggested that the image only appeared that way when viewed from a certain angle. However, I have personally checked three other 2025 Suburban and Tahoe models, and none of them have this issue. Their infotainment screens appear noticeably brighter and more uniform than the screen in my vehicle. To avoid creating an argument, I chose to leave without saying anything further. However, I would like to ask this: if a customer brings in a brand-new vehicle that is still under warranty and reports a concern with the screen, is dismissing the issue without properly addressing it really the right way to handle the situation? This is not the first time I have experienced this. Previously, I brought the vehicle in due to inconsistent fluctuations in the climate control and heating system. Once again, I was told there was no issue, and I left without pushing the matter further, even though I knew something was not functioning properly. I have also checked and confirmed that other vehicles of the same model do not experience these A/C and heating issues. In fact, some owners of the 2025 Suburban have previously raised similar concerns directly with the manufacturer, and those issues were addressed and resolved. I would strongly recommend that your technicians at least research this matter and review the available information before dismissing a customer’s concern. I would like to remind you that you represent a large, globally recognized company. Many customers, including myself, purchase vehicles with confidence in the warranty and after-sales support provided. Factory-related issues should be taken seriously, and more importantly, customers deserve to be treated with professionalism and respect. It is essential that concerns are assessed thoroughly by qualified technicians who understand the product, take pride in their work, and genuinely value their customers. I look forward to having this matter reviewed properly. More

Service is always professional and friendly. They keep you up to date and answer all questions promptly. They keep you up to date and answer all questions promptly. More

Recently had some work done, toon longer than expected but they only changed what they quoted. That’s a quality that will keep me coming back. but they only changed what they quoted. That’s a quality that will keep me coming back. More

I enjoyed Alex the salesman. For some reason nobody will return my calls after leaving two messages. The Apple carplay doesn’t work entirely. Find myself pressing an option for m For some reason nobody will return my calls after leaving two messages. The Apple carplay doesn’t work entirely. Find myself pressing an option for music list only to be sent to a curated list i don’t want at random. Causes too much distraction. Oh well ill just use my phone since i know that works properly. In future i would recommend not adding features that don’t work. More

Mess up by appt person originally but service adviser Oliver fixed the issue and was excellent in helping me with my needs and provide all the help to satisfy my experience! Oliver fixed the issue and was excellent in helping me with my needs and provide all the help to satisfy my experience! More

Making the appointment for the service took like 4 tel attempts as the calls went to the proper section but nobody answered them. The service was good but you sent me a rebate for the oil change via email attempts as the calls went to the proper section but nobody answered them. The service was good but you sent me a rebate for the oil change via email and you did not have it in the system so when I mentioned it to your front desk person, she had opened the order already and was a little upset because she had to modify the order with her supervisor, but she never asked me if I had an offer nor she offered me the discount when opening the order, Other than that the service was very good. More

The service admin fellow named Gary was excellent. He was professional and thorough plus he knew how to connect with me. Vehicle came out fixed and super efficiently as well. He was professional and thorough plus he knew how to connect with me. Vehicle came out fixed and super efficiently as well. More

Service was excellent. Service advisors a pleasure to deal with. The courtesy shuttle is very much appreciated. Service advisors a pleasure to deal with. The courtesy shuttle is very much appreciated. More

I am happy with GM service! As always, they are cordial, quick, and efficient. They are transparent with prices and go the extra mile to keep my vehicle in tip top shape! Their As always, they are cordial, quick, and efficient. They are transparent with prices and go the extra mile to keep my vehicle in tip top shape! Their shuttle service is a god-send! It is wonderful to get dropped off and picked up from work by their shuttle to get my vehicle when it’s ready. That makes the process so much easier! More

This dealership is very friendly and honest with straight up answers Always reachable and knowledgeable to answer any questions up answers Always reachable and knowledgeable to answer any questions More