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Carters GM NorthShore

Vancouver, BC

4.7
73 Reviews
Call Dealership (604) 987-5231

800 Automall Dr

Vancouver, BC

V7P 3R8

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73 Reviews of Carters GM NorthShore

January 23, 2026

The staff are always friendly and complete the work in a timely fashion. Shuttle driver also lovely. More

by CM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember names
Report | Print
January 23, 2026

Nice, friendly people. Good work in the service department. Reasonable prices. I’d certainly go back when I buy my next vehicle. More

by joel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
January 22, 2026

Always feel well taken care of at Carter. The service is friendly with good advice and great effort to get your vehicle up and running as soon as possible. More

by Sherpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret Leniuk and team
Report | Print
Jan 22, 2026 -

Carters GM NorthShore responded

Thank you for your kind review, Sherpa! We’re delighted to hear that you always feel well taken care of at Carter. Providing friendly service, clear advice, and getting your vehicle back on the road as quickly as possible are top priorities for our team. We truly appreciate your trust and look forward to assisting you again in the future. Respectfully, Eric Mitchell (General Manager).

January 22, 2026

Very friendly and efficient service and great location; very comfortable waiting area and thorough assessment and estimate process. More

by sandraehancock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
January 21, 2026

Overall, I had a good experience, mainly thanks to Sam. He was very professional, responsive, and followed up on everything, especially when I had an issue with the tire price. However, on the day of pi More

by Sepideh.samanian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Garrett
Report | Print
Jan 22, 2026 -

Carters GM NorthShore responded

Thank you for taking the time to share your feedback, Sepideh. Thank you for choosing us, and if we can be of any further assistance, we’re always here to help. Sincerely, Eric Mitchell (General Manager).

January 20, 2026

Good service and communication Had to pick up next day due to my schedule and they did leave me my car unlocked but other then that all ok More

by Vagostino
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
Jan 22, 2026 -

Carters GM NorthShore responded

Thank you for your review, Vagostino. We appreciate you noting the pickup experience—your feedback is important, and we’ll review this internally to ensure our processes continue to meet expectations. Thank you for your understanding and for choosing Carter GM Northshore. Respectfully, Eric Mitchell (General Manager).

January 19, 2026

Chris was very informative! Save me a lot of money. Thank Great service as always! More

by Normlum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Jan 19, 2026 -

Carters GM NorthShore responded

Thank you for the kind review, Norm! We’re delighted to hear of your recent experience at Carter GM Northshore. Providing great service is always our goal, and we truly appreciate your continued trust. Respectfully, Eric Mitchell (General Manager).

January 16, 2026

Great team especially the finance department. Amazing and friendly Sales could use some help not as friendly and pushy to get the sale. More

by Marg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Martin and finance
Report | Print
Jan 19, 2026 -

Carters GM NorthShore responded

Thank you, Marg, for taking the time to share your feedback. We’re pleased to hear that you had a positive experience with our finance team and found them amazing and friendly. We also appreciate your candid comments regarding the sales experience—your feedback is important to us and will be shared with our team as we continuously work to improve. Thank you again for choosing us, and we hope to have the opportunity to serve you again in the future. Eric Mitchell (General Manager).

January 16, 2026

Best buying experience ever! No pressure, professional and fast. Will definitely be buying my next vehicle there! More

by jade
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jasmine
Report | Print
Jan 16, 2026 -

Carters GM NorthShore responded

Thank you for providing us with the opportunity to serve you, Jade. We’re thrilled to hear about your recent positive experience. We truly appreciate your trust and look forward to welcoming you back when it’s time for your next vehicle. Respectfully, Eric Mitchell (General Manager).

Jan 19, 2026 -

Carters GM NorthShore responded

Thank you, Marg, for taking the time to share your feedback. We’re pleased to hear that you had a positive experience with our finance team and found them amazing and friendly. We also appreciate your candid comments regarding the sales experience—your feedback is important to us and will be shared with our team as we continuously work to improve. Thank you again for choosing us, and we hope to have the opportunity to serve you again in the future. Eric Mitchell (General Manager).

January 15, 2026

I am a long time customer of Carter and have dealt with Garrett almost exclusively for years. I can again rate my experience with Garrett and the Service Department as excellent More

by jocarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett
Report | Print
Jan 16, 2026 -

Carters GM NorthShore responded

Thank you for your continued loyalty and for taking the time to share your experience. We truly appreciate your long-standing trust in Carter and are delighted to hear that Garrett and our Service Department once again delivered excellent service. Your ongoing support means a great deal to us, and we look forward to assisting you for many years to come. Sincerely, Eric Mitchell (General Manager).

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