Back

Carters GM NorthShore

Vancouver, BC

4.7
145 Reviews

800 Automall Dr

Vancouver, BC

V7P 3R8

Directions

By Type

145 Reviews of Carters GM NorthShore

March 12, 2026

Not honestly . They could be more specific about the car’s.any information they give me More

by aminchik7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Not sure
Mar 19, 2026 -

Carters GM NorthShore responded

Thank you for your feedback—we really appreciate you taking the time to share your experience. We’re sorry to hear that the information provided wasn’t as clear or detailed as it should have been. Transparency and accuracy are very important to us, and we understand how crucial it is to have complete information when making a vehicle decision. In the meantime, we’d welcome the opportunity to assist you further and provide any additional details you may need. Please feel free to reach out to our team directly—we’re here to help. Thank you again for your feedback, and we hope to better serve you in the future. Respectfully, Eric Mitchell (General Manager).

March 12, 2026

Staff responded very promptly to all phone calls. They were very courteous, friendly and well informed. We felt that we were extremely well taken care of. We were very appreciative of having a cour More

by Gail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver Dietrich
Mar 19, 2026 -

Carters GM NorthShore responded

Thank you for your kind words, Gail! We’re so pleased to hear that our team provided you with such a positive experience—that’s exactly what we strive for. We’re also glad the courtesy vehicle helped make things more convenient while your vehicle was being repaired. Sincerely, Eric Mitchell (General Manager).

March 11, 2026

Great dealership, because Oliver goes out of his way to resolve some reoccurring issues that have been persistent. More

by mailfromgrant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OLIVER DIETRICH
March 11, 2026

Always fast friendly service. Keeping my vehicle maintenance up to date. Identifying potential issues before something happens. More

by MIKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
March 11, 2026

They were extremely efficient and dealt with a difficult job on my old van very professionally. More

by Shaine_l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett
March 10, 2026

The experience here was like no other. Janna and Yuri are the ultimate package. Not only did they do everything to get me into a new car, they were able to educate me enough that i underst More

by Francesca Bolton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Janna, Yuri
March 10, 2026

They were very thorough with their explanation of what would be done and the work was completed at the quoted price and quality. More

by Gvh8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
March 08, 2026

Very professional and friendly. Top notch service and they only do what is necessary. Unlike some dealerships where EV owners feel like second-class citizens, the team at Carters is More

by RichardH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
March 08, 2026

The Best GM Dealership hands down. Service is better than any other dealer. I recommend them. More

by GMC Sierra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver, Laura, Chris, Sam
March 07, 2026

Really easy dealing with them. Everything about car was exactly like said. I would deal with them again in the future. Im happy with my car More

by Brian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Harris .
2
...