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Carters GM NorthShore

Vancouver, BC

4.7
145 Reviews

800 Automall Dr

Vancouver, BC

V7P 3R8

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145 Reviews of Carters GM NorthShore

March 07, 2026

Both car batteries dead; brought both vehicles in - both batteries replaced,, cars serviced the same day. Amazing service.!! More

by CMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret
March 05, 2026

I like servicing my vehicle at Carter on the North Shore because of the professional way they interact with me as a customer. I always take advantage of their shuttle service to get me back home and pick me More

by garywesterberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Oliver
March 05, 2026

Good people, they care. But having to get new front brakes after 50k km when I drive 90% of the time on the highway and take good care of my vehicle makes me think twice abo More

by Sean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret
March 05, 2026

it was great experience purchasing my car from Northshore carter gm . Sia was great and very knowledgeable person . very fast process and helpful people More

by rezarezaei
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sia
March 04, 2026

Just purchased the 3rd car from Carter's GM NorthShore. I'm very happy with the service, communication and the smooth process. We checked out a lot of other dealership before stopping our selection on Vist More

by avserov93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yury, Yasmin
March 04, 2026

Very good and efficient service. I take my car to Carter s always. On time always More

by bry1234an
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Front desk service coordinator
March 03, 2026

Every time I bring my Truck in for service they have a technical problem that they do not bother sharing with their customers. My warranty is now up and I will no longer use your services More

by bfc123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura
Mar 19, 2026 -

Carters GM NorthShore responded

Thank you for sharing your experience—we’re very sorry to hear this. Clear communication is something we take seriously, and it’s concerning to hear that technical issues weren’t properly explained during your visits. That’s not the level of transparency or service we aim to provide, especially when it impacts your confidence in us. We truly regret that this has led to your decision not to return, but we would appreciate the opportunity to better understand what happened and see if there’s anything we can do to make it right. If you’re open to it, please reach out to us directly so we can review your visits in detail. Thank you again for your feedback—it helps us improve. Sincerely, Eric Mitchell (General Manager).

March 02, 2026

Garret and his colleagues attended to the service of my car with their usual attentiveness. I was very pleased. Jim Parkes More

by j.m.m.parkes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret
March 02, 2026

Took my truck in after it brook down and they put it in the shop right away and had me back on the eoad More

by dennis.norlander61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver
March 01, 2026

The service department staff are mindful, polite and friendly. They asked when I wanted my vehicle back and ensured that they completed the servicing within my timelines. The staff ensured that my tru More

by kimmiles62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Uncertain