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Carters GM NorthShore

Vancouver, BC

4.7
101 Reviews
Call Dealership (604) 987-5231

800 Automall Dr

Vancouver, BC

V7P 3R8

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101 Reviews of Carters GM NorthShore

January 29, 2026

I dropped my pickup at the dealership at night since I had an issue with the transmission. They called me early in the morning to tell me that they were to have a look at it. They called me back at the e More

by Bob Joncas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
Report | Print
Feb 02, 2026 -

Carters GM NorthShore responded

Thank you for sharing your recent experience with us, Bob! We’re glad our team was able to diagnose and repair the issue quickly and keep you informed throughout the process. We appreciate the opportunity to earn your trust. Sincerely, Eric Mitchell (General Manager).

January 27, 2026

Dealership service was great. . my ev doesn’t require a lot of services. I want to know exactly what is required for service requirements. More

by andrebarb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not known
Report | Print
Feb 02, 2026 -

Carters GM NorthShore responded

Thank you for your feedback and for choosing us for your EV service needs, Andre! We’re glad to hear your experience with our service team was positive. Our team would be happy to review your specific EV service requirements with you and provide clear guidance on what’s recommended and when. Please don’t hesitate to reach out. Sincerely, Eric Mitchell (General Manager).

January 27, 2026

Did not fix the issue I took truck in for . Problem still exists right now More

by pugwis88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t recall
Report | Print
Feb 02, 2026 -

Carters GM NorthShore responded

Thank you for taking the time to share your feedback. We’re very sorry to hear that the issue with your truck has not been resolved, and we understand how frustrating that must be. This is not the experience we aim to provide. We’d appreciate the opportunity to look into this further and make things right—please contact our Service Manager directly or reach out to us through the dealership so we can assist you as soon as possible. Sincerely, Eric Mitchell (General Manager).

Feb 02, 2026 -

Carters GM NorthShore responded

Thank you for bringing this to our attention. We’re very sorry to hear that the issue with your truck has not been resolved—this is certainly not the experience we want for our customers. We would appreciate the opportunity to review this further and work toward a proper resolution. Please contact our Service Manager directly so we can assist you as soon as possible. Respectfully, Eric Mitchell (General Manager).

January 26, 2026

Best dealership around town. They always find a way to get you in to get serviced. Awesome service will continue to take my truck there More

by Jordanbeamish7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam/oliver
Report | Print
Feb 02, 2026 -

Carters GM NorthShore responded

Thank you for the great review, Jordan. We’re proud to hear our team continues to find ways to accommodate your service needs and deliver the level of care you expect. We truly appreciate your loyalty and look forward to continuing to serve you. Sincerely, Eric Mitchell (General Manager).

January 25, 2026

Reliable and up-to-date inventory, quality products, excellent service, and a helpful, caring, customer-oriented team with strong experience—delivering complete customer satisfaction. More

by Jvarzidehkar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver Dietrich - Laura Mathias Joe
Report | Print
Feb 02, 2026 -

Carters GM NorthShore responded

Thank you for your thoughtful and detailed feedback. We’re grateful for your confidence in our inventory, service, and team, and we truly appreciate your recognition of the care and experience our staff strives to deliver every day. Sincerely, Eric Mitchell (General Manager).

January 25, 2026

Always Friendly efficient staff. Check in is easy, the shuttle makes drop off and pick up very convenient. Thanks More

by karushton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg ?
Report | Print
Feb 02, 2026 -

Carters GM NorthShore responded

Thank you for the kind words. We’re pleased to hear our team made your visit efficient and convenient, and that the shuttle service helped make drop-off and pickup easy. We appreciate you taking the time to share your experience. Sincerely, Eric Mitchell (General Manager).

January 24, 2026

It has been over 15 years that I'm getting my truck service done at Carter GM place in North Vancouver. The shop is roning by amazing professional technicians, and staff. with reasonable prices for the More

by irajdadras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver
Report | Print
Feb 02, 2026 -

Carters GM NorthShore responded

Thank you for your loyalty and for trusting us with your vehicle for over 15 years. We’re proud of our technicians and service team, and it means a great deal to know their professionalism and fair pricing continue to meet your expectations. Sincerely, Eric Mitchell (General Manager).

January 23, 2026

Wonderful friendly staff. Gavin in sales was excellent when I bought my 2025 GMC SIERRA. More

by bnz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gavin
Report | Print
Feb 02, 2026 -

Carters GM NorthShore responded

Thank you for the kind review. We’re glad to hear you had a great experience with Gavin during your Sierra purchase, and we appreciate you choosing Carter GM. Congratulations on your new vehicle. Sincerely, Eric Mitchell (General Manager).

January 23, 2026

They were professional and knowledgeable and truly cared about your car issues. Highly recommend them More

by Beverage2929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver
Report | Print
Feb 02, 2026 -

Carters GM NorthShore responded

Thank you for the kind recommendation. We’re pleased to hear our team provided professional, knowledgeable service and took the time to genuinely care for your vehicle concerns. We’ll be sure to share your feedback with Oliver and the service team. Sincerely, Eric Mitchell (General Manager).

January 23, 2026

Nice, friendly people. Good work in the service department. Reasonable prices. I’d certainly go back when I buy my next vehicle. More

by joel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
Feb 02, 2026 -

Carters GM NorthShore responded

Thank you for the positive feedback, Joel! We’re glad you found our team friendly, our service department reliable, and our pricing fair. We look forward to welcoming you back when you’re ready for your next vehicle. Sincerely, Eric Mitchell (General Manager).

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