Carters GM NorthShore

Booked my service appointment on Monday. Brought my car in Tuesday for maintenance and tire check. Had my car in the shop at 8:16 am and got the call to come get it at 11 am. Awesome serv Brought my car in Tuesday for maintenance and tire check. Had my car in the shop at 8:16 am and got the call to come get it at 11 am. Awesome service More

Title: Disappointing Service Experience Despite Long-Term Loyalty TL;DR: Scheduled for a routine oil change and tail light repair on my 2020 Chevrolet Colorado. Ended up with significant additional repairs Loyalty TL;DR: Scheduled for a routine oil change and tail light repair on my 2020 Chevrolet Colorado. Ended up with significant additional repairs (new battery—charge waived, rotors, brakes, oil & coolant flush), but the tail light issue was not properly resolved. Added frustration from a tense interaction with a technician and a delayed response from management. I have been a loyal customer since purchasing my black 2020 Colorado from this dealership. I consistently return for all my service needs because the team has generally been professional and helpful. On Wednesday, January 7, 2026, I brought the truck in for a scheduled oil change and to address a broken tail light. The service advisor I’ve worked with previously was, as always, courteous and attentive. The next day, I returned to pick up the vehicle. After paying the $2,800 invoice, I tested the tail light — it was still not functioning. I immediately brought this to the attention of the advisor (Oliver). At that moment, a different technician (who I believe was relatively new) approached, reviewed the invoice, and stated in a rather sharp and accusatory tone that “they had installed a bulb they found in the truck.” I was genuinely unaware of any such bulb and explained this calmly. Unfortunately, the technician repeated the same statement more slowly and loudly, as if I hadn’t understood, which felt disrespectful — especially since I was already in considerable pain from a recent broken bone and had needed emergency care earlier that day. I was upset and requested to speak with the Service Manager. While the Service Manager was kind and professional when he arrived, I had to wait approximately 10 minutes. Eventually, they installed the correct bulb at no additional charge after I raised my concerns. I’m left with several unanswered questions: 1 Where did the original bulb come from? 2 Why was the interaction with the technician handled in such an unnecessarily confrontational manner? 3 The Service Manager kindly promised to follow up with answers — I have not yet received that call. Bottom line: While most of the work was completed (and charged appropriately), the tail light repair — one of the original reasons for my visit — was not fully resolved until after I had to advocate strongly. The manner in which the bulb issue was communicated added unnecessary stress to an already difficult day. I remain willing to return for future service, but I now feel more cautious. I truly hope this was an isolated incident and that the team can address these concerns moving forward. Thank you for your attention, Jason More

We had a couple of pretty bad experiences with the sales department (we knew exactly which vehicle we wanted and still ended up going over town to purchase because the sales staff were so unhelpful) but my department (we knew exactly which vehicle we wanted and still ended up going over town to purchase because the sales staff were so unhelpful) but my recent experience with the service department was excellent. Friendly, on time, helpful, and a great setup if you have to wait a few hours. 10/10 for service department at every step of the experience. More

Great service ! I have loved Carter's since the beginning! I trust them to give me an honest evaluation of any issues I need to take care of. I have loved Carter's since the beginning! I trust them to give me an honest evaluation of any issues I need to take care of. More

Excellent service! Oliver was excellent at keeping me informed while trying to identify what was causing the problem with my Yukon - and preserved to find a solution w Oliver was excellent at keeping me informed while trying to identify what was causing the problem with my Yukon - and preserved to find a solution while being conscious of cost and efficiency. They also did a thorough clean of truck which I very much appreciated! More

They were able to book me in quickly, friendly staff. Overall happy with the service. Overall happy with the service. More

Great service from Garret as usual! Friendly, cheerful and great feedback about what was done and what else needs to be done. My car was returned to me clean and on time as well. Friendly, cheerful and great feedback about what was done and what else needs to be done. My car was returned to me clean and on time as well. More

The whole process was painless. Garrett advised me that a solution for my issue had been found and booked me.in. Jake took me home in the shuttle and picked me up 3 hrs later after Garrett advised me that a solution for my issue had been found and booked me.in. Jake took me home in the shuttle and picked me up 3 hrs later after Garrett advised me it was ready and all washed. Great job! More

On December 12th, 2022, My wife and I went to Northshore AutoMal to find a practical car with the best price and productivity. Immediately, Andy McLachlan came to us very cheerful. Andy explained everything AutoMal to find a practical car with the best price and productivity. Immediately, Andy McLachlan came to us very cheerful. Andy explained everything that we wanted to know about GM cars. After two days, we purchased a brand-new car with peace of mind. Andy is a compassionate person, he double-checked all information about the car. He helped us to make an informed decision. We are so happy about this shop. Merry Christmas dear Andy and GM company Happy new year in advance Thank you so much dear Andy, we wish the best for you and all your family members God Bless You Shahin More

When is your daughter not your daughter? At Carter GM North Shore. I was in the finance office with my daughter and Deborah. At one point I had to leave. After I left the office, Deborah Sta At Carter GM North Shore. I was in the finance office with my daughter and Deborah. At one point I had to leave. After I left the office, Deborah Started on my daughter - "that is not your mom", "you look nothing alike", "you don't even have the same last name". How sneaky was that - after I left. Had I known I needed to bring a DNA test. We immediately walked out. The nerve of this person. Who the xxxx does she think she is and how is this considered professional! If I was running the company she would be fired! I have no time for such people. Have had further contact with Carter GM on the phone. I am still waiting to hear if they want to make it right. More