Capital Chrysler Jeep Dodge Ram

I expected a great deal but feel cheated and disappointed Jade Siffledeen was responsive, polite, knowledgeable, and helpful ... she was really super in providing information, photos, and a video for the truc Jade Siffledeen was responsive, polite, knowledgeable, and helpful ... she was really super in providing information, photos, and a video for the truck. When it came to sign the purchase the sales manager called to say that the price had to be increased ... he gain some excuse about a mistake in the advertised price. Not a large increase in the overall amount but over $1100, and certainly not what was advertised or discussed. I was told I was eligible for 3.99% financing but when the sale agreement was provided the rate had increased to 4.54%, so that added an extra $1500 to the overall cost. As I had sold a truck just prior to collecting the Ram I ended up going through with the deal but it still bothers me. Capital appears to have failed to follow the The Canadian Code of Advertising Standards. Alexandra Yun, Finance Manager, is either over-worked or not very attentive. I provided various emails with information and instruction but I was left frustrated by misleading or incomplete information from Alex. Furthermore, it took one month and numerous emails to get my deposit refunded. My experience with Finance was well-below my expectation. I have subsequently submitted a complaint to Advertising Standards Canada as I feel that I was misled. My advice to anyone is to deal carefully with Capital. Jade was great ... ALex not so. I felt good until the terms of the purchase got changed by Capital's management and the financing arrangements and discussions were below my expectation. The Ram 2500 that i purchased is excellent. More

Lukewarm Brought in a a Dodge Journey that I bought the year before,due to reliability problems. The staff were all to eager to get me into another car,mind yo Brought in a a Dodge Journey that I bought the year before,due to reliability problems. The staff were all to eager to get me into another car,mind you not respecting my budget...I wanted the vehicle at the same terms that I had on the Dodge Journey,but it seemed to have fallen on deaf ears. After spending the better part of the day trying to find something suitable,,they found me a vehicle,still beyond my budget. The car they found me was a Kia Sportage,much better than the Dodge Journey that I brought in. Then came the credit department . Nicole tried her best to mak this deal work,and then Seth came in asking me if my wife could co-sign. That was impossible since my wife has only a part time job. At that point I was ready to walk away from the deal. They called me the next day saying everything was OK and to come get the car. The car drives well and no complaints,but I may have to return the vehicle because it is putting a serious strain on my finances..... In addition,I visited the local Kia dealer,who in turn did promise me lower monthly payments, and into a 2016 model year vehicle. Very seriously thinking about this offer......and they are willing to listen and work with me. I must say,quite a different experience. Best thing for Capital Dodge Jeep is to buy out my financing agreement. More

Everything I expected Tony, my sales associate, was able to put everything together that I asked for. He was always available for any questions, both by company phone & per Tony, my sales associate, was able to put everything together that I asked for. He was always available for any questions, both by company phone & personal cell. A very pleasant experience indeed. More

Regarding rear differential noise problem I have never seen such a good customer care service. Total satisfaction I have some noise issue on my Dodge Journey I went to service department an me I have never seen such a good customer care service. Total satisfaction I have some noise issue on my Dodge Journey I went to service department an meet Jimmy Ma Service Advisor in capital dodge an discuss the issue . He is such a nice person he listen to my problem an ask me to leave the vehicle for service. An I can't beleave they called me with in 4 hours an fix the problem. Hats off to all service department. Best wishes Jatinder Atwal More

Great experience The team at Capital meet my needs and then some. They were able to answer all my questions and explained everything I wanted to know. Very happy with The team at Capital meet my needs and then some. They were able to answer all my questions and explained everything I wanted to know. Very happy with the experience and am very happy with my new ride!! More

Very rewarding!!! Very wonderful experience. I went there expecting high rates and being treated 2ND rate because my credit isn't so great, instead I was welcomed in an Very wonderful experience. I went there expecting high rates and being treated 2ND rate because my credit isn't so great, instead I was welcomed in and treated like family by everyone who worked there. They worked very hard to get me a good deal and lower rates with zero down payment. At the end of it all I drove away with a 2013 Elantra and a huge smile on my face. I would recommend this dealership to anyone who us looking for a new or used car or truck! More

First Class Knowledge and Informative Salesmanship Special thanks to Ben Shek and Ben Tsang for making our new car purchase a seamless smooth transaction and especially their courteous & professional e Special thanks to Ben Shek and Ben Tsang for making our new car purchase a seamless smooth transaction and especially their courteous & professional expertise that is second to none. Also a heartfelt thanks to all the staff for making our visit a comfortable experience. More

Customer service was amazing. All employees were amazing and were a great deal of help in getting me my truck to my specs. Loved how everyone was always smiling as they walked by. All employees were amazing and were a great deal of help in getting me my truck to my specs. Loved how everyone was always smiling as they walked by. Will definitely be doing business with Capital again. More

Staff at Capital worked hard to fine the exact truck. The staff at Capital because of the model of truck, with options that I wanted had to search hard to find the exact truck that I wanted. Took a bit of The staff at Capital because of the model of truck, with options that I wanted had to search hard to find the exact truck that I wanted. Took a bit of time but we were willing to wait to see if they could find it. After a couple of hours they came up with a truck that had everything and more that I wanted. Everyone from the sales person, the finance person and the sales manager worked together to make this deal work. Recieved the truck when they said so no extra waiting as we are from out of town and they respected that and produced the truck in the timeframe they said. Second vehicle I have bought there and will continue to go to Capital for service and any future vehicles I would need to purchase. Easy to work with, worked with us to get the truck we wanted. They are professional and listen to what you are asking for and hour the extra mile to provide you with the vehicle you want. You need to check this dealer out as they will work hard for your business and find you the vehicle you want at the right price. More

Jeep Trade in We wanted to trade in our 2008 Jeep Wrangler, to a newer Wrangler. Lindin made the process very smooth, he knew exactly what we were looking for. And We wanted to trade in our 2008 Jeep Wrangler, to a newer Wrangler. Lindin made the process very smooth, he knew exactly what we were looking for. And went above and beyond to make sure we were happy before we signed anything. Nicole was AWESOME! She made sure we were comfortable no matter the topic we were discussing. We would definitely recommend, and return. :) More