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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

3.9
1,329 Reviews
Call Dealership (780) 435-4711
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1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,329 Reviews of Capital Chrysler Jeep Dodge Ram

August 27, 2024

Needed to take my Jeep Wrangler in for Maintenance. Patrick was excellent to deal with. Should have gone to this dealership from the very beginning, would have saved time as Patrick quickly knew how to More

by W.T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick El-Hayek
Report | Print
Aug 27, 2024 -

Capital Chrysler Jeep Dodge Ram responded

So happy your happy W.T. I will be sure to make Patrick and the team aware of how pleased you were with the customer service you received. Thank you for trying us and we look forward to helping you again in the future. Geoff Haw Fixed Operations Manager

August 24, 2024

My oil change today went really well. The team member at the service desk was very nice and helpful. The guys who changed my oil were awesome. I just wish the phones were answered in th More

by roadtoad26
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Did not get the names
Report | Print
Aug 26, 2024 -

Capital Chrysler Jeep Dodge Ram responded

I am happy that our team provided you with great service, and I am truly sorry about the phones not being answered. This is not typical, we have been without a working phone system since Friday, August 16th, and it has greatly impacted our business. Our IT team has been working on a fix and we have been trying to deal with the situation the best we can. If you don't mind me asking, if you got through to leave a message do you recall the name on the voicemail message so I can try to determine what happened in your case. Thank you for choosing Capital, and we will be better when your vehicle needs our help in the future. Geoff Haw Fixed Operations Manager

August 22, 2024

Friendly, kind and very helpful people. Helpful with all my needs and questions. Very respectful crew. And I have let other people know that I recommend this dealership to people More

by tladue65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Can't remember
Report | Print
Aug 23, 2024 -

Capital Chrysler Jeep Dodge Ram responded

We appreciate your business and your recommendations, and we are happy that you shared your experiences with us. Thank you for continuing to choose Capital for your vehicle needs. Geoff Haw Fixed Operations Manager

August 19, 2024

The staff was very courteous, polite and helpful. They took me in early and got my vehicle back to me in 1/4 of the time they originally planned More

by bsmillwrighting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Arnold
Report | Print
Aug 20, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for sharing your service experience with us and thank you for choosing Capital for your vehicle needs, both are genuinely appreciated. Geoff Haw Fixed Operations Manager

August 17, 2024

Great service. Knowledgeable and courteous staff members. I have only used service department, so can’t speak about sales department, but the sales people are also More

by Bruno H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek, Dhiraj Batra, Patrick El-Hayek
Report | Print
Aug 19, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Bruno, I'm happy to read that you are happy with our service department team and the customer care you receive. I am also happy to read that the sales team are pleasant to chat with while you wait. Thank you for sharing and thank you for choosing Capital for your vehicle needs, both are greatly appreciated. Geoff Haw Fixed Operations Manager

August 16, 2024

Great service, fast, and friendly. They sped through my service appointment with plenty of time to get to my next appointment. Very happy with them. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Arnold
Report | Print
Aug 19, 2024 -

Capital Chrysler Jeep Dodge Ram responded

We're happy that you're happy Matt. Thank you for sharing your service experience and thank you for choosing Capital, both are truly appreciated. Geoff Haw Fixed Operations Manager

August 15, 2024

Efficient and on time, always calls to update on the vehicle and staff is sweet More

by Kdube
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa gamblin
Report | Print
Aug 16, 2024 -

Capital Chrysler Jeep Dodge Ram responded

We appreciate you taking the time to share your service experience with us. I will be sure to make the team aware of your review and we hope we can help you again in the future. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

August 13, 2024

What can I say, great service, great work and great people. Service is second to none More

by Joedrover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek
Report | Print
Aug 14, 2024 -

Capital Chrysler Jeep Dodge Ram responded

We appreciate you taking the time to share your service experiences with us Joe. I will be sure to make your advisor Paul and the rest of the team aware of your post and we look forward to the next time we can help you. Thank you for continuing to choose Captial for your vehicle needs. Geoff Haw Fixed Operations Manager

August 13, 2024

Alway a great experience at Capital. Service is friendly and knowledgeable. Would highly recommend this dealership More

by brendahouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek
Report | Print
Aug 14, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Brenda, thank you so much for sharing your service experience with us and thank you for choosing Capital, both are genuinely appreciated. Geoff Haw Fixed Operations Manager

August 08, 2024

Took my truck in for an inspection and it was showing one code, misfire on cylinder 5, but ran good . Picked it up and now it's almost undrivable. More

by Darcy.n.payne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul El-Hayek
Report | Print
Aug 12, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Darcy, you brought your vehicle in for us to diagnose your misfire, but it turns out the repairs needed weren't just an easy fix. When we eventually got to the root of the problem we found that you needed a cam, lifters, and your heads to be sent out to be planed. There was metal in your oil as well from the lobes being worn off. You chose not to complete these repairs, and I don't doubt that your truck runs worse than it did when it came in. These worsened symptoms would have happened to your vehicle in a short period of time on its own, but pulling things apart to diagnose the problem and putting it back together unrepaired acted as a catalyst for these symptoms to show up sooner. I am sorry you are unhappy with your visit, but I hope my explanation has helped in some way. PS. We would be willing to work with you on pricing for the needed repairs or putting in a used engine. If this interests you, please get in touch with Paul and we will see what we can come up with. Geoff Haw Fixed Operations Manager

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