Capital Chrysler Jeep Dodge Ram

Service seems under staffed Poor customer service. After spending over $1000 on service my vehicle was returned unwashed wit the used plastic on the seat, the paper floor mat on the floor and the dir After spending over $1000 on service my vehicle was returned unwashed wit the used plastic on the seat, the paper floor mat on the floor and the dirty service number on the dash. More

Ethan and Ivan are fantastic to work with in the service department. They made my oil change experience quick and easy. They also gave me valuable advice about my vehicle and how to best keep up with mainte department. They made my oil change experience quick and easy. They also gave me valuable advice about my vehicle and how to best keep up with maintenance. More

Excellent Customer Service. Exceeded all expectations. Would recommend to all family and friends Thank you Exceeded all expectations. Would recommend to all family and friends Thank you More

I had a long list of issues to address on my vehicle, and Corey in the Service Department went above and beyond. He took the time to walk me through each item, explained the best approach, and was completely Corey in the Service Department went above and beyond. He took the time to walk me through each item, explained the best approach, and was completely fair and transparent with pricing. He even pointed out a few things we could hold off on to help reduce the overall cost, which I really appreciated. My car ended up needing an extra day in the shop and, even though all their loaners were already out, Corey quickly arranged a rental so I wasn’t stuck. Getting your vehicle serviced is never fun (especially when you’re bracing for potential costs) but Corey made the whole experience as smooth and bearable as possible. Highly recommend working with him! More

The service department here never ceases to amaze me. I made the switch from another establishment and am absolutely shocked at the difference. The staff and management always have time to listen to my I made the switch from another establishment and am absolutely shocked at the difference. The staff and management always have time to listen to my concerns, wave and say hi. I feel valued and respected and not like another number to them. I can’t tell you how much I appreciate this. Things that are needing to be done are explained clearly, and also what may be needed on the future. I was never offered a “service program” before which I have now that is a great value to me. It makes maintaining my vehicle seamless. I’m beyond impressed and extremely happy. Kudos to the service department team they made my day once again! More

Fast and efficient. Get u back on the road within minutes. Best place for service. Get u back on the road within minutes. Best place for service. More

Was misled by salesman Batra when I purchased new car, truth came out next day. Sales Manager Abbas took my call and said he would call Monday. He didn’t call and won’t take my calls. Lesson learned an truth came out next day. Sales Manager Abbas took my call and said he would call Monday. He didn’t call and won’t take my calls. Lesson learned and will spread the word. Will take my future cash deals elsewhere and I get a new car every 2 years. Crooks More

I have had very bad experiences with this dealership, and the most recent one was the worst. My Jeep had a problem where the vehicle would jerk around 40–50 km/h. I took it in for diagnosis, and they told me the most recent one was the worst. My Jeep had a problem where the vehicle would jerk around 40–50 km/h. I took it in for diagnosis, and they told me a motor bracket had play. They charged me over $300 for inspection/diagnosis and another $500+ for parts and labour. After the repair, the problem was still there. When I looked at the paperwork, the mechanic even wrote that he test-drove the vehicle and noticed a problem between gear 3–4, but they still gave the car back to me without fixing anything. That was the whole reason I went there in the first place. When I returned, the shop foreman test-drove my Jeep and immediately confirmed the real issue—a transmission flare. Clearly the original diagnosis was wrong, and I paid for a repair I did not need. I was told they would call me within two days. Nobody contacted me for a week. I called back repeatedly and was asked to leave the vehicle for more “diagnosis” for an unknown number of days. They refused a loaner vehicle and even stopped answering my calls. My family struggled for transportation. Only after I personally met the service manager did they apologize and finally give me a loaner. The dealership kept my Jeep for about another 10 days. When I picked up my vehicle, I requested a full refund for the wrong diagnosis and unnecessary repair. The manager agreed and asked me to call after the weekend. I followed his instructions, but since then, he has stopped responding completely. After spending money, time, two weeks without my vehicle, and dealing with ignored calls and poor communication, I still have not received the refund I was promised. I have decided to escalate the matter. This has been a very stressful and disappointing experience. I will not return to this dealership, and I hope others are aware of how this situation was handled. More

Kevin at Capital was refreshing and really nice to deal with. He made the whole process very easy and casual. No pressure. Thanks for the great service Kevin. We love the jeep! with. He made the whole process very easy and casual. No pressure. Thanks for the great service Kevin. We love the jeep! More

Has always been great getting my trucks in for service on time and with out very little delays time and with out very little delays More