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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

4.2
1,507 Reviews

1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,507 Reviews of Capital Chrysler Jeep Dodge Ram

October 31, 2019

I had a bad experience in leasing a Ram truck for my company from this location. My friend and I flew from BC on the advise of the salesman at this location. It took the finance department 2 days to t More

by Sony
Recommend Dealer
No
Employees Worked With
Adrian Ramlal - full of attitude and wasted 2 of our valuable days. He was more interested in financing the truck and not leasing it., Dhiraj Batra, Adrian Ramlal
Nov 01, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Hello Sony, you are leaving a review for Kulwinder Sidhu. Please know that Ford corporation has their own financing so they can play by different rules. I am sorry that every bank option we had available to us was not willing to be his lender and I am glad that he was able to get into a vehicle. Thank you for trying Capital. Geoff Haw Fixed Operations Manager

October 29, 2019

I really enjoyed the service at Capital. I was warmly welcomed and the employees made sure to understand my expectations. I was offered a shuttle home but I decided to stay until my vehicle was ready and More

by Marie
Recommend Dealer
Yes
Employees Worked With
Floyd King
Oct 30, 2019 -

Capital Chrysler Jeep Dodge Ram responded

So glad you enjoyed the service you received Floyd and the rest of the team on your last visit Maire. Thank you for taking the time to post your experience and thank you for choosing Capital, both are greatly appreciated. Geoff Haw Fixed Operations Manager

October 28, 2019

Very bad experience with them. They actually don’t know about deal with customer. Less knowledge and don’t know how to lease the vehicles More

by Kulwinder
Recommend Dealer
No
Employees Worked With
Dhiraj Batra, Adrian Ramlal
Oct 29, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Hello Kulwinder Sidhu, After listening to everything your salesperson Dhiraj, the finance department, and even our GM Husny did to try and get you financed I am not sure why they deserve to get a 1 star. They all went above and beyond to make a deal happen for you. Unfortunately Chrysler doesn't have its own financing so we have to get approval through banks and other lenders. If the lenders say no, nothing can be done to change that. They tried all available companies with multiple different co-signers and still couldn't get an approval. I am glad you eventually were able to get financed and into a vehicle but it was not because of lack of effort that you were unable to purchase your vehicle from Capital. I hope you enjoy your new vehicle and thank you for trying to do business with us. Geoff Haw Fixed Operations Manager

Oct 31, 2019 -

Kulwinder responded

Ramlal deserve one star because he wasted our time. He told us many time wait for 15 minutes for response and we waited almost hour and no one cares about it. Even we have to go back to the office for recheck the response. Sometimes ramlal was there sometime he is not. We even didn’t had anything that day. We will not recommend to anyone to visiting to you guys.

October 12, 2019

Terrible, Sloppy, No Attention to Detail Oil Change First time going to Capital to have a oil change done on my 2018 Ram 3500. Not impressed. Got home and noticed oil dripping on my driveway. Looked und More

by ram18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Names unknown
Oct 18, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Hello Ram18, I took a while to respond to you because our service manager has been trying to figure out who you were and how to contact you so we could either come to a resolution or have more details in order to improve our process. We think we have figured out who you are and if we did Clint has left a voice mail for you to call back. Your vehicle makes it tough to do an oil change on. The oil filter must be tilted to get it out which does cause oil spillage but until now we have been successful cleaning up the residual oil after the change. After your review we have gone on line and found a cap that can be screwed onto the filter that prevents the oil from spilling out so even before we have had a chance to talk, your feed back has helped us moving forward. Please get back to Clint if you have the time as we are still interested in talking and thank you for your help. Geoff Haw Fixed Operations Manager

October 09, 2019

If your looking for the best service and a person that will work for you to help get you what you need you need to go talk to Al Dewan. He is very knowledgeable and works for you to make sure your happy More

by Congo
Recommend Dealer
Yes
Employees Worked With
Al Dewan
Oct 10, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for your review Congo. Al is a valued member our sales team so I am not surprised that he made your purchasing experience a good one but it is still nice to read this from one of his customers. Thank you for taking the time to post your experience and thank you for choosing Capital, both are appreciated. Geoff Haw Fixed Operations Manager

October 07, 2019

Service department did an awesome job finding the solution to the mechanical issue. Clint the service manager was stellar helping to get work done under warranty. More

by Union Jon
Recommend Dealer
Yes
Employees Worked With
Clint Thompson
Oct 08, 2019 -

Capital Chrysler Jeep Dodge Ram responded

I am proud to hear the Clint and the rest of the service team did such a good job in taking care or your concerns. Thank you for choosing Capital and we look forward to seeing you in the future. Geoff Haw Fixed Operations Manager

October 06, 2019

Great experience with the purchase of my ram truck. My sales associate was great to deal with and very quick to respond to any questions I had. More

by Payne17
Recommend Dealer
Yes
Employees Worked With
Dhiraj Batra
Oct 07, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to post your review and thank you for choosing Capital, both are appreciated. I am glad your purchasing experience was a great one and we hope you are enjoying your new truck. Geoff Haw Fixed Operations Manager

September 30, 2019

An Integrity Review I have bought 2 vehicles from Capital and the service always upfront. However, in the market for a mid size truck which Dodge doesn’t have. After deal More

by Rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario?, Moe Nazeel
Oct 01, 2019 -

Capital Chrysler Jeep Dodge Ram responded

We are still "Real" Rick and thank you for your post. Sorry we didn't have the model line that you were interested in this time but keep us in mind for the next time, we would like to see you again and show you we still have it. Thank you for your past patronage and good luck with your shopping. Geoff Haw Fixed Operations Manager

September 28, 2019

Trading in our truck Can’t say enough good things about this dealership, it’s our 2nd vehicle purchase with them, each time has been a great experience. Our sales person w More

by Edith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruby in finance, Justin Tulk
Sep 30, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Happy to hear that JT and the rest of the team at Capital made your purchasing experience a good one Edith. Keep on enjoying your new truck and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

September 28, 2019

Will buy there again Buying a diesel truck at this dealership was my best experience ever. This dealership listened to what I needed and made it happen! Are salesman was g More

by Very happy family
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ozzy Jomha , Jeremy Hamilton
Sep 30, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for your review and thank you for choosing Capital, both are appreciated. Geoff Haw Fixed Operations Manager

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