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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

4.2
1,507 Reviews

1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,507 Reviews of Capital Chrysler Jeep Dodge Ram

December 28, 2019

Despite a highly detailed description of the problem which has occurred 12 times rendering the vehicle inoperable, nothing was found because of a lack of codes. Very poor investigative diagnostics. Took More

by doug
Recommend Dealer
No
Employees Worked With
Nick Hawkeye
Dec 30, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Hello Doug. It is unfortunate we were unable to duplicate the concern you seem to be having with your truck. It was roadtested but ran perfectly. After scanning and finding no faults in any of the vehicles on-board diagnostic system, there is really no reliable way to diagnose the concern. Diagnostics require a starting point and with your vehicle working perfectly both for the technician and as per it's computer, it makes it impossible to find the fault. If you would like to discuss further please feel free to contact me directly. Clint Thompson, Service Manager

December 24, 2019

We have purchased a number of vehicles from this dealership and have used them regularly for all of our vehicles maintenance. We have always found their service above average. More

by Notes4vigors
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek, Catherine Steeves, Patrick El-Hayek, Floyd King
Dec 24, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for your review. I am happy to hear that we have earned a loyal customer, your business is genuinely appreciated. Geoff Haw Fixed Operations Manager

December 10, 2019

Strongly recommended this dealership, service guys are great, I usually deal with Paul or his brother Patric at service centre and they’re great and very helpful guys. More

by Fatmir Z
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek, Patrick El-Hayek
Dec 11, 2019 -

Capital Chrysler Jeep Dodge Ram responded

I am happy to read about your dealings over the years with Capital's service department. Thank you for posting your review and thank you for your loyal business, both are very much appreciated. Geoff Haw Fixed Operations Manager

December 10, 2019

Thank you very much to Husny Ismael, Ismael Mirza and Ruby!! Very happy with your services I am really enjoying my new car. Have a wonderful day! More

by Diana
Recommend Dealer
Yes
Employees Worked With
Husny Ismael, Ismael Mirza, Ruby
Dec 11, 2019 -

Capital Chrysler Jeep Dodge Ram responded

So happy to read your sales experience went so well and that you are enjoying your new car. Thank you for posting your review and thank you for choosing Capital, both are appreciated. Geoff Haw Fixed Operations Manager

December 09, 2019

Service was prompt and they looked after my concerns. Only disappointment was that my truck was not washed after spending $600+ Had an oil change and 4x4 service completed. They also checked out a co More

by Bill J Jr
Recommend Dealer
Yes
Employees Worked With
Patrick El-Hayek
Dec 10, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Hello Bill, thank you for taking the time to post your review. My disappointment is that your truck wasn't washed also. I do have a wash person and my advisors have been instructed to ask each customer if they would like their vehicle washed. I am glad you were happy with the service you received and I will have Patrick reach out to you to see if we can arrange something for the wash. Geoff Haw Fixed Operations Manager

December 03, 2019

I had a great experience there great people and great deals if you want a car or are looking for one give me a call 587-597-5199 and I will give you a number to call that will help you find what your loo More

by Echofox
Recommend Dealer
Yes
Employees Worked With
Sanyda,
Dec 05, 2019 -

Capital Chrysler Jeep Dodge Ram responded

I makes us proud to read reviews like yours. Thank you for taking the time to post it and I am glad to read that Sanyda and the Capital team gave you such a great sales experience. Enjoy your vehicle and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

November 27, 2019

We live in Sherwood Park. Today we drove to the other side of town, past other dealerships and probably ten tire shops to Capital Dodge to get our new winter tires and rims. The service from Basem and th More

by rene.landry
Recommend Dealer
Yes
Employees Worked With
Sam (parts/tires), Basem El-Hayek
Nov 28, 2019 -

Capital Chrysler Jeep Dodge Ram responded

I am so happy to read about your service experience Rene. Basem and the rest of our Parts and Service team are very proud of the service they provide so they will enjoy reading your review when I pass it onto them. Thank you for taking the time to post it and thank you for choosing Capital, both are appreciated. Geoff Haw Fixed Operations Manager

November 19, 2019

They did a great job.Quick, efficient and They did a great job. Quick, efficient and professional. Friendly and knowledgeable staff in a clean environment. I would go back and use them agai More

by ghammond
Recommend Dealer
Yes
Employees Worked With
Steve Simmonds
Nov 20, 2019 -

Capital Chrysler Jeep Dodge Ram responded

I'm happy to read that Capital's service department was able to earn a repeat customer. Thank you for taking the time to post your service experience and thank you for choosing Capital, both are greatly appreciated. Geoff Haw Fixed Operations Manager

November 04, 2019

I dealt direct with Nick Hawkeye I was informed what the issue was the cost it would be stellar guy saved me time and money. More

by Elaine
Recommend Dealer
Yes
Employees Worked With
Nick Hawkeye
Nov 05, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for your review Elaine. Nick is our shop foreman and we know him as a corner stone of this department but it is always nice to read feedback like this from our customers. Thank your for taking the time to post it and thank you for choosing Capital, both are appreciated. Geoff Haw Fixed Operations Manager

November 01, 2019

Service department is awful! I had to leave my vehicle there for three days and when I came to pick it up they had not even completed all the services I asked to be done and didn’t call to tell me th didn More

by TF
Recommend Dealer
No
Employees Worked With
Floyd King
Nov 04, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Hello Taylor From what I understand, you brought your vehicle in to check for an oil leak. When the source of the leak was detected we didn't have time to complete the 2 hour job that day so we put you in a loaner. A bit of miscommunication then occurred because Floyd was under the understanding that the leak was primary concern and did not get the tech to perform an oil change. When you came in and realized that an oil change wasn't done, Floyd added on the oil change and left you in the loaner while the service was completed. I apologize that the oil change and oil leak repair weren't done at the same time and I hope the loaner vehicle was of assistance. We aren't perfect but from the explanation I was give I feel that Floyd did try to accommodate you to the best of his ability. If you feel different of would like to discuss this further please contact Clint Thompson, Capital's service manager and he would be happy to talk with you. 780-434-5624. Geoff Haw Fixed Operations Manager

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