Capital Chrysler Jeep Dodge Ram

Incredible service. They match a price that I had before and also offered a lot more things, the service, the treatment, the help was awesome. Really happy. They match a price that I had before and also offered a lot more things, the service, the treatment, the help was awesome. Really happy. More

Good customer service The staff was very helpful getting some work done on my car. The time estimate was good & had a shuttle available so I didn’t have to stress about tha The staff was very helpful getting some work done on my car. The time estimate was good & had a shuttle available so I didn’t have to stress about that. More

Poor customer service I was given the wrong information regarding diagnostic test and repair cost when I took my vehicle in for a check engine light. I was initially told t I was given the wrong information regarding diagnostic test and repair cost when I took my vehicle in for a check engine light. I was initially told that I would pay the diagnostic test 169$ plus applicable taxes) if After the diagnostic I decide not to do the recommended repairs or take the vehicle somewhere else but I would be charged the repair cost if I decide to ha the work done at the dealership. Then I was given an estimate to change the cooling fan and they insisted on adding the diagnostic test on top of it. Manager was unhelpful. This experience just reminded me the reason I stopped talking my vehicle for service at this dealership just a few months after buying it from them. I would definitely not recommend this dealership to anyone I know. More

Great customer service Great staff and super friendly people. I was with Southtown and they always charge me over and never explain me anything at all. Never fix the problem Great staff and super friendly people. I was with Southtown and they always charge me over and never explain me anything at all. Never fix the problem. Capital has great team with lots of experience and skill people. Besam manager is great guy . Always give right recommendation . Because if that I was able to keep my vehicle in good condition . More

Fantastic Experience We had a fantastic experience buying our New Ram 1500 Warlock. We were treated well and moved through the whole process with ease. Our saleman was so We had a fantastic experience buying our New Ram 1500 Warlock. We were treated well and moved through the whole process with ease. Our saleman was so fantastic and funny, we enjoyed him so much. We really are enjoying "truck" life and would recomend this dealer to everyone. Thank you Drea More

program key amazing staff and awesome service , they care about you and let you know what’s the progress they did on your car and super good with the time they ex amazing staff and awesome service , they care about you and let you know what’s the progress they did on your car and super good with the time they executed More

Great service at quick lube Always great service from Basim he is always very knowledgeable about what I need for my truck, helps a lot when I need it the most. Very friendly and Always great service from Basim he is always very knowledgeable about what I need for my truck, helps a lot when I need it the most. Very friendly and approachable always. More

Excellent Customer Service Great Customer Service! Exceeded our expectations and accommodated us although we came earlier than our appointment. Our new purchase was exactly wha Great Customer Service! Exceeded our expectations and accommodated us although we came earlier than our appointment. Our new purchase was exactly what we were looking for. More

Nice ride The best part of my purchase was the salesmen were not pushy, they gave me time to think over my purchase. I bought a used vehicle and they did a grea The best part of my purchase was the salesmen were not pushy, they gave me time to think over my purchase. I bought a used vehicle and they did a great job getting it ready for me. More

Worst Experience Possible Alright, I do not know really where to start... Management / Ownership are cowardice, and possibly the greasiest dealership in the city. It make Alright, I do not know really where to start... Management / Ownership are cowardice, and possibly the greasiest dealership in the city. It makes sense as to why they were recently rated the lowest performing store in the group, and why they had to fire everyone / start fresh. The story goes as this... I had purchased a Dodge Challenger, beautiful vehicle, and drove it off the lot... Only to get rear ended 3 blocks away from the store, causing 10k+ in damage to my brand new vehicle... Its okay I thought, I was given a Dealership Plate, with Dealership Insurance... (I had purchased the vehicle after 5pm, and my insurance broker was closed) The lady who rear ends me follows me to the police station, and we file our report. At the police station, the police officer so kindly informs me that I actually have 0 Insurance on the vehicle, and that he could fine me with driving with no insurance, why do you ask... Let me tell you, the insurance they gave me was expired - Thanks Guys... So, the police officer does not fine me, but he has a stern talk with me. I take my busted car back to the Capital, and inform them what had happened. The lady at the front desk then takes the form I had signed saying I was using a dealer plate, and rushes it to the tower where are these "managers" are - I put "managers" in quotations because they are not managers, they are cowards. I wait a few minutes and then follow into the room with her, where I see said "manager" trying to place the piece of paper in a shredder... He was like a kid caught with his hands in the cookie jar, and then back pedals trying to explain to me that I do not need the form. Long story short, is my vehicle is still not fixed, and they keep dodging the issuing. I had phoned them, and essentially the answer I got, actually not essentially but verbatim was "your car, your problem" Now, my car draws much attention to people everywhere I go, I also run restaurant groups and own a hotel. I get asked about my car I'd say on average 5 times a day if not more... the people always ask about my back bumper, and I so happily tell them the story, and every reason why NOT to shop at Capital. Every person I have dealt with in this situation, cowers away from the problem, and does not offer one bit of a solution, even any genuine help in general. I was never reached out by management, not even a salesmen, not even the lot boy. They keep trying to sweep the problem under rug. I will continue to steer business away from this dealership as long as my car is in the condition it is in. I have been treated EXTREMELY poorly, and they have the audacity to keep calling me for upsales / trade ins. Like I said, Ive been in the customer service / hospitality niche for many years and have served 100,000s of clients/customers. This approach of avoiding a problem, is not the proper solution. If I could rate my experience with these people -5 out of 10 stars I would. More