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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

4.2
1,463 Reviews

1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,463 Reviews of Capital Chrysler Jeep Dodge Ram

October 05, 2024

They wasted my 3 days to solve problem created by them, still didn’t solved my actual problem. More

by Priyank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick El-Hayek
Oct 07, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Priyank, you brought in your 2011 Charger with over 220,000 km's on it saying it will not turn off, and you asked us to perform a PCM update as it was recommended by your normal technician. We did this for you and yes, it did create more problems, but at no cost to you as we only billed you for the one hour to do the update, not the five hours we spent trying to help you. We did not create the problems, PCM updates are literally plug and play, and had we been given the opportunity to diagnose the root concerns rather than throw an update at it, it is very likely you would have had no issues and left here with a running vehicle that turns off. You chose to take your vehicle back because you didn't want to spend any more money to properly diagnose your concern. I am sorry that we didn't have the opportunity to help you more. Geoff Haw Fixed Operations Manager

October 04, 2024

This rating is for the service department only. The girls at the desk dealing with clients are courteous and kind. The staff I deal with he is up front and clear in his communication and very hel More

by jtt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek, Jordyn Mccord, Michelle Masionneauve
Oct 04, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello JTT, I am extremely happy to read that our service staff is the reason that we have earned your business. Thank you for sharing and thank you for continuing to choose Capital, both are truly appreciated. I will be sure to pass along your review to Paul, service reception, and the rest of the team. Geoff Haw Fixed Operations Manager

October 03, 2024

After contacting the dealership about a 2022 Colorado, I was put into contact with Kevin, who arranged a test drive. I was interested in purchasing the vehicle and discussed the options with Kevin. We came More

by Agbouzan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Sorochan
Oct 03, 2024 -

Capital Chrysler Jeep Dodge Ram responded

So glad that Kevin and the team took good care of you and that your overall sales experience was very good. I will make Kevin aware of your review and we will use your feedback to improve moving forward as well. I hope you are enjoying your purchase. Geoff Haw Fixed Operations Manager

October 03, 2024

Went there for service of my 2021 Dodge Charger, really satisfied with the staff, it's my to go dealership everytime. More

by Hassan Rana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick El-Hayek, Tatiana Silva
Oct 03, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Hassan, I am happy to read that the team has treated you well and that they have earned your patronage. Thank you for sharing and thank you for continuing to choose Capital for your vehicle needs, both are very much appreciated. Geoff Haw Fixed Operations Manager

October 03, 2024

The sales manager was rude and didn’t help at all. He kept us waiting for 4 hours, after stating that the truck was going to ready in 1 hr. More

by Jaysohi1989
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dhiraj Batra, Mauricio Roa
Oct 08, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Jaiveer, I apologize for taking a few days to reply. It took a while to look into your concern and speak to everyone involved. I would also like to apologize for the long wait. After getting to the root cause this was due to unforeseen circumstances at the time, but we are using your review and experience to put in steps to ensure that this does not happen again. I once again want to say sorry that you had to wait 4 hours but also thank you for sharing and helping us get better. Geoff Haw Fixed Operations Manager

October 02, 2024

Very happy with the service technician, kept me informed, explained everything in detail, very thorough in his work!!! 😊 More

by timsharuga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know the name of the service technician that actually worked on my Jeep, picture not shown?, Tatiana Silva
Oct 03, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Tim, thank you for sharing your service experience with us and thank you for choosing Capital, both are truly appreciated. I will be sure to make Tatianna and the team aware of your post. Geoff Haw Fixed Operations Manager

October 02, 2024

Awesome group of people. Very professional and efficient. Had a great experience buying a truck here. More

by x_octane_x
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hadi Temraz, Phillip Shankaruk, Ruby Bhinder
Oct 18, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Sorry for the late reply Octane, I somehow missed your review. We appreciate you taking the time to share your experience and I hope you are enjoying your purchase. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

October 01, 2024

Always a great experience with Paul . He is always our go to in service. He listens to our issues and makes sure work is done in a timely manner. Great job as always Paul! More

by richlin2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek
Oct 03, 2024 -

Capital Chrysler Jeep Dodge Ram responded

So happy that you took the time to share your service experiences that you have had with Paul and the team, and happy that you continue to choose Capital for your vehicle needs, both are genuinely appreciated. Geoff Haw Fixed Operations Manager

October 01, 2024

As always, excellent service by Paul and the rest of the crew, thank you very much More

by Mario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek
Oct 03, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for sharing your service experiences with us Mario, it is greatly appreciated. I will pass along your thanks to Paul and the team. Geoff Haw Fixed Operations Manager

September 30, 2024

Needed an alignment done and they got me in really fast with the promise of end of the day completion. To my suprise I didn't even have to leave the dealership and come back to pick up my vehicle, because More

by Chandrafrost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot..
Sep 30, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Chandra, it was Patrick that you were dealing with, and I am happy to read that both he and the team took good care of you with as little inconvenience to you as possible. We appreciate you taking the time to share your service experience with us, and I will be sure to make your advisor aware of your post. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

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