Capital Chrysler Jeep Dodge Ram

Capital Chrysler Jeep Dodge Ram responded

Hello Sarah, sorry for the late reply but I was told you were coming in soon to get the hitch installed. I also want to apologize for the inconvenience. Unfortunately, the kit that Jeep provided for your vehicle didn't work for your model, and it took us ordering a few more parts that weren't listed by the manufacturer to get it right. I understand that it is installed now and that we detailed your vehicle at the same time. I hope you are happy with the finished product, though it took a bit to get there. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Hello Kristin, we use reviews as a way to validate a job well done or to make improvements when necessary. Unfortunately, in this case I have no record of a Kristin having Paul as an advisor in recent history. If you have posted this in error we kindly ask you to remove your review. If you dealt with us using a different name or maybe had a different advisor, please email me the name used when you were in here, along with your contact information, and it will allow me to hold our staff more accountable. My email is ghaw@capitaljeep.com and I will get back to you once I have been able to address the problem. Thank you in advance. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Hello Adnan, thank you for giving us your feedback. I am happy to read that the staff took good care of you, and I have already used your review to address the length of time it took to get your oil changed done. Unfortunately for you it was bad timing, they had two customers with unusual timely concerns that they were having to deal with at the same time that you were in, and for some reason the VIN decoder that parts use to get the correct parts for your Mazda wasn't initially working. Both of these things added up to an unusually long time to get you oil change. I have addressed both situations with the staff along with some possible solutions, so you shouldn't have this problem again if you wish to continue to use us. Thank you for sharing your experience with us. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Hello Linus, so happy to read that Paul and the team took good care of you. Thank you for sharing your service experience with us and thank you for continuing to choose Capital for your vehicle needs, both are truly appreciated. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Hello "Silentkashi", I would like to look into your situation with the hopes that I can help you, or at the very least improve moving forward, but I can't do either without a legitimate name that was dealing with us. If you could please email me the name used on your bill of sale along with your contact information to ghaw@capitaljeep.com I will do my best to address your concerns. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Hello Linda, I am assuming this is the same Linda that just posted on Google. You used the last name Scott on that review, and we don't see any recent purchases using that last name. Please email me the name used on your bill of sale and if you can confirm if Stephen Reilly was your salesperson. Once we have that information we can look into your concerns and see if they can be rectified. My email address is ghaw@capitaljeep.com. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Hello Jason, Paul is one of the cornerstones of our service department so we are not surprised to read how happy you are with his customer care, but we still very much appreciate that you took the time to share your experiences with us. I will be sure to make him aware of your post and we want to thank you for choosing Capital for your vehicle needs. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Hello Dave, thank you for taking the time to share your experiences with us and thank you for continuing to choose Capital for your vehicle needs, both are truly appreciated. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Hello Jules, I am happy to read that the Express Lane team took good care of you. Thank you for sharing and thank you for choosing Capital for your vehicle needs, both are genuinely appreciated. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

I am happy to read how well Basem and the team have been taking care of you Jerry. Thank you for sharing and thank you your patronage over the years, both are genuinely appreciated. I will be sure to make Basem aware of your post and how happy you are with his customer care. Geoff Haw Fixed Operations Manager