Capital Chrysler Jeep Dodge Ram

Service department is horrible, avoid at all costs. When I told them I was having starter issues, which I wanted them to look into and fix, and also wanted the battery swapped with one I had picked When I told them I was having starter issues, which I wanted them to look into and fix, and also wanted the battery swapped with one I had picked up from a different dealership, and an oil change. They upsold on a 40 point inspection, diff and transfer case oil change. Then proceeded to do the aforementioned, but not diagnose or repair the starter, which was the main reason it was in. They also charged me 1200$ to do this service. When I went to pick up my truck, I tried to start it in the parking lot, and it wouldn't start. I went back in to speak to the service manager, whom was rude and dismissive every time I spoke with him, both before and after service. He then went and got a mechanic and told me that the starter was not included in the 40 point inspection, and that they hadn't noticed anything wrong with it, then told me that I just had to smack it with a hammer any time I wanted to start the truck; Which, still has 60k km of warranty on it. The sales department attempted to make right the horrid actions of the service department, but was unable due to a lack of staff in the parts department and a shortage of available mechanics. The general manager offered no acceptable recourse or alternative actions to solve the situation, other than returning the following week to allow the service department to make repairs, which I am unable to accommodate. Absolutely unacceptable customer service, will not be returning to this dealer ever. More

The dealership was quick to get me in and quick to change my oil. It is a great way to get an oil change. my oil. It is a great way to get an oil change. More

Appreciated the delivery that’s all. U connect not working properly, tires were not the ones pictured and no extended warranty offered. Should have stuck to Ford. Wouldn’t recommend this U connect not working properly, tires were not the ones pictured and no extended warranty offered. Should have stuck to Ford. Wouldn’t recommend this dealer More

They are in charge of reminding me that I must do my vehicle check-up fast service vehicle check-up fast service More

Service staff very professional. They worked on solving air conditioning issues and appeared very knowledgeable They worked on solving air conditioning issues and appeared very knowledgeable More

Worst service ever. It took two hours to get an oil change when I was the second driver in line It took two hours to get an oil change when I was the second driver in line More

Quick oil change service. In and out in less than an hour. Explained software update issue. Very happy with the service. In and out in less than an hour. Explained software update issue. Very happy with the service. More

On time; courteous; fair prices; friendly service willing to listen to a complaint or concern; clean premises; promises kept. to listen to a complaint or concern; clean premises; promises kept. More

Your dealership did everything you could to fix the items on car that were needed. items on car that were needed. More

Outstanding service at Capital Chrysler—fast, friendly, and professional. They made everything smooth and hassle-free. Truly appreciate the attention to detail and care. and professional. They made everything smooth and hassle-free. Truly appreciate the attention to detail and care. More