Capital Chrysler Jeep Dodge Ram

NOT SATISFIED, POOR QUALITY SERVICE, POOR FOLLOW-UP, EXCUSES I took my vehicle in to purchase a new tire and to have the tire installed because mine was damaged when I hit a steel bar on the highway. When I got I took my vehicle in to purchase a new tire and to have the tire installed because mine was damaged when I hit a steel bar on the highway. When I got back onto the highway a 4 days later (it sat for the 4 days because I did not need to use it) the new tire started to loose air. I had it filled up once and it was still loosing air. At Hinton at the Canadian Tire they said everytime the car bounced some air would leak out. They noticed a dent in the rim that was causing the air to slowly leak out. They ordered a new rim and I sat in HInton from noon one day to the next. Capital Chrysler put me in danger by overlooking this dent in the rim and it cost me a day and also hotel charges and meals. I was asking for $185. to cover my expenses because this should have never happened if the rim was changed out at the same time as the tire. Canadian Tire said the dent was very obvious. I believe that since I went to Capital Chrysler after 5 on a Friday the service department had a service order to put the new tire on and they overlooked the dent or they dented it themselves while switching out the tire. It was done by the oil service department and not the tire department and they were in a hurry. I had before pictures but they were not conclusive - too blurry and not taken from a good angle. So Hugh Maclean had lots of excuses for not paying me $185 for my out of pocket expenses. He tried to tell me that I hit a curb but let me tell you no curb would do the kind of damage that was done to that rim and besides there are no curbs on the Henday or the highway. He also ignored my email that he received two weeks ago from me and also ignored my phone message to him. He finally called me back when I left the second message. Too busy to answer me back so this definetly is a reflection on the service department - too busy to do a quality job. Overall, poor customer service and poor service work. I definetly WOULD NOT RECOMMEND this service deparment for your vehicle. Thiscertainly was not quality service. Also I just read two reviews on here that two different people took their vehicles in for service for something unrelated to their tires and both times service found nails in their tires. Just wondering. More

Thanks for all the help Loved the experience at captial and Natalia as well as Anthony helped me out and met the needs to get me into a new ram 1500 sport Loved the experience at captial and Natalia as well as Anthony helped me out and met the needs to get me into a new ram 1500 sport More

Customer Service Todd was great in his salesmanship on our purchase. Where the "good" not "great" rating came from the financial side of the arrangement. Anthony was Todd was great in his salesmanship on our purchase. Where the "good" not "great" rating came from the financial side of the arrangement. Anthony was great, but was thrown into a position to present our information to us. The financial people, when we were contacted, did not ask us any pertinent information regarding our loan, such as bi-weekly or monthly, down payment or not, etc. When the call was received on Monday evening, May 16, 2014, the finance department assumed we were paying bi-weekly, and we had to have them correct that. We were asked to come in at 4:30 pm, to sign the paperwork, and pick up our new vehicle. We arrived at the appointed time, and as we were going over the paperwork, noticed that a $2,000 down payment was included. When asked what that meant, the gentleman, whose name we never were told, said it was for the dealership's benefit, none of our concern. But, when we were sitting down reviewing the loan, the $2,000 down payment had been included in the financials. We had to show an email stating that we had requested a loan with $0 down, then the paperwork was redone, and finally signed. I was not impressed that I left the dealership nearly two hours after I arrived there. I did get the vehicle I wanted, at the price I was quoted, but was not impressed with the way the financials were handled. I couldn't ask for better people to work with in Todd and Anthony, but there seems to be something lacking in the communication between the customer and the finance department. To me pertinent information was never asked, just assumed. Being in business myself, I was more patient than most people. But, in saying that, the dealership must realize that customers can, and will be lost, due to this type of miscommunication. If this had not been rectified to my satisfaction, I would have walked out, and went somewhere else to purchase my vehicle More

Ryan Hoffman Friendly service. Not pushy or pressured into buying. Jen in finance was also very friendly. Vehicle was delivered as promised and Ryan took the tim Friendly service. Not pushy or pressured into buying. Jen in finance was also very friendly. Vehicle was delivered as promised and Ryan took the time to go through all the features. More

Great price I bought a new 2014 jeep wrangler and I am really happy with the price that I got it for. However, I had an issue with the financing lady Alex because I bought a new 2014 jeep wrangler and I am really happy with the price that I got it for. However, I had an issue with the financing lady Alex because she was not very friendly and that is why some of my ratings are lower. My sales person Kelvin was great and very helpful and made the experience more enjoyable. If it wasn't for my bad experience with financing my scores would be all 4 or 5's! More

2014 Rubicon Zack was an absolute pleasure to deal with! Zack is not just a salesman, he goes above & beyond to ensure customer satisfaction & a service relationsh Zack was an absolute pleasure to deal with! Zack is not just a salesman, he goes above & beyond to ensure customer satisfaction & a service relationship. More

Awesome Customer Service Our prior experience with the previous management team was horrible- we were never going to do business with Capital Dodge again! Natalia offered us Our prior experience with the previous management team was horrible- we were never going to do business with Capital Dodge again! Natalia offered us the opportunity for the new team at Capital Dodge to create an excellent experience and rectify anything from the past. She was true to her word! We were very pleased with the customer service, the knowledge, and the extra length the staff went to (especially Natalia) to provide us with everything we needed and wanted. I have no trouble recommending Capital Dodge to other people, and we would definitely do business with them again! Thank you! More

Great Experience I went to Capital to talk about the trade in value of my 2012 Jeep Patriot. Todd was very helpful and ended up getting me a great deal on a 2014 Jeep I went to Capital to talk about the trade in value of my 2012 Jeep Patriot. Todd was very helpful and ended up getting me a great deal on a 2014 Jeep Patriot. I did not feel overwhelmed or pressured by anyone at Capital. Todd was very honest, informative and friendly. I would recommend Todd and Capitol to anyone looking for great service and a great vehicle. Thanks again. More

May 17, 2014 After visiting another dealership a week prior and having and awful experience I thought I would try another, this being Capital. As soon as I had got After visiting another dealership a week prior and having and awful experience I thought I would try another, this being Capital. As soon as I had gotten into the showroom it was a nicer atmosphere to be in. The product advisors and managers were easier to speak to and more personable. I had come to Capital twice within a month period and took the Ram 1500 Eco Diesel Laramie out for a test drive prior to May 17 and also had a positive experience with another product advisor. Ezekiel was very easy to talk to, ask questions about to truck, and felt like a genuine person trying to help you. It didn't feel like I was going through the dealership "song and dance." He was very prompt on keeping me up to date with the truck and when it was ready for pick up. Also going through the features and answering any questions I had. Briefly interacting with some of the other people working at the dealership was nice. The finance lady Jen was very easy to talk to, ask questions about the paperwork and also going over the other options available. The price of the vehicle was fair, do not feel that it was over the expectations I had going in, happy with what I paid for my new vehicle. My overall experience was great at Capital in Edmonton, I will be referring friends and family to see Ezekiel if interested in a Chrysler, Jeep, Dodge or Ram. More