Capital Chrysler Jeep Dodge Ram

Never Again! Bought a Journey last January. Smooth sales talk by "Money Mike" and soon we were hooked . A certified used vehicle ,so we were told. We agreed on a 6 Bought a Journey last January. Smooth sales talk by "Money Mike" and soon we were hooked . A certified used vehicle ,so we were told. We agreed on a 60 months financing term which was quietly changed to 72 months to accommodate their premium used car guarantee. We were told that the vehicle would be ready in a couple days,but when we went to pick it up,after 5 days,it was not completely ready. 1 hour after I arrived,the car was finally ready. Barely legal all season tires were quickly replaced with new winter tires. My cost? $640 installed. Two weeks later the battery was dying. called Money Mike. He said the dealer is not responsible and cost me another $100 to change. A few months later the power steering hose started leaking. The guarantee covered roughly half the cost of the repair. Another $175 out of my pocket. Certified used car with a premium used car guarantee? Yeah right....how I would love to give back this car and get my money back. Capital Jeep Dodge Chrysler? NEVER AGAIN, More

Horrible Experience Worst experience ever! Salesperson was horrible and pushy!!! Love our jeep but would never return to this place or recommend it to anyone! Financing n Worst experience ever! Salesperson was horrible and pushy!!! Love our jeep but would never return to this place or recommend it to anyone! Financing not done properly and we are paying at two banks right now! Their priority is not customer service!! Waited a month to post this but still would not go back! More

the biggest waste of time ever spent!!!!!!!!! i went in last Saturday "big sale promo" what a joke! nobody could give answers to any question I asked and just past the buck to another department! i went in last Saturday "big sale promo" what a joke! nobody could give answers to any question I asked and just past the buck to another department! they even put my name up on the wall of sales lol when I didn't even sign on the dotted line what a joke. I even gave them the heads up on the following Monday that I wasn't interested in buying the truck anymore and then the text messages phone calls telling me that they worked their butts off to get me a deal i waited till 8pm on that Saturday and still nobody knew anything. so i gave them the heads up on Thursday that ill be in on this Saturday morning to pick up my deposit. show up this morning talked to the sales manager and still waited half an hour for him to come back and tell me I have to come back on Monday to pick up my deposit. good job capital lol what a joke! More

Questionable devious trade practises Am a senior manager for a large oil field corporate company responsible for over $120M purchases a year. As part of my budget I have been involved wit Am a senior manager for a large oil field corporate company responsible for over $120M purchases a year. As part of my budget I have been involved with buying loads of vehicles from a local dodge dealership but did not want to go to the same dealership to purchase my personal vehicle due to ethical reasons. I thus went to Capital Chrysler jeep as a walk in customer. Was shopping for a jeep grand cherokee vehicle for myself. Saw an add on the capital chrysler jeep website advertizing over thirty used 2015 jeeps grand cherokee's for around $31K + canadian. Visited the capital dealership recently. Showed the salesman the details of the 3 jeep grand cherokees I was interested in as advertised on their web site. He took my details, made me fill out and sign the paperwork including my sin# and after which asked if II was going to buy "today" or just test drive! Sales person asked if I was buying with a trade in or without a trade in vehicle. I answered am serious and have a trade in vehicle - was planning to buy today if the car and pricing was right on the trade in or without the trade in. Sales person then went on to take the paperwork to his manager. 20 mins later he returned to inform me none of the vehicles advertised were available for sale. He showed me another JGC for $31445 - for slighly higher mileage and with huge stickers all over it for pricing of $31445. I test drove it and found it hand questionable road holding...or mechanical soundness and was not happy. After the test drive and conferring with his manager the sales person came back to inform me the vehicle i test drove was suddenly NOT for sale- as it was wrongly priced - it was actually for 34K instead!! He suggested an alternative...brought another JGC vehicle with much higher mileage but they would give me a smoking deal for the vehicle. I declined...to test drive it , listen to their smoking deal...or to further pursue purchasing a vehicle from them. I certainly recognise a con when I come across one!! The sales manager came to talk to me after i made my feelings known. I told the manager they were taking me for a ride and I wouldnt be buying from them and left. To put things in perspective - clearly the dealership was trying to sell me their cheapest vehicle for their highest price to offset my trade in price! Simple...but I caught onto their act! I will never recommend this dealership to my friends or deal with them on a professional level. More